Everything was wonderful. The staff were absolutely amazing, kind & accommodating. My mother had eye surgery and had a post-op appt the next day early in the morning, so we decided to stay overnight in kingston instead of driving back home, which is over an hours drive. I called the night before my mom's surgery and our stay here to ask about early check-in as her surgery was at 7am. They had our room ready for us at 10 am, which was perfect timing as she was discharged just after that. They went above and beyond to accommodate us for an early check-in due to our situation. We were also set up on the top floor at the very end of the hallway, it was very quiet and perfect for my mom as she needed to get rest. I'm so grateful for everything the staff did to make this happen and make our stay comfortable.

I honestly can't think of anything that I didn't like

I cannot say enough about the staff at this hotel. A few weeks back we booked two nights as a cautionary option due to bad weather but once the weather improved I wanted to cancel second night but the free cancellation time window had elapsed. I requested that the booking for the 2nd night be cancelled without penalty, knowing that my request may not be met. However, the manager did contact me directly and let me know that due to the situation she would waive the cancellation fee. I very much appreciated this as it saved us over $300 dollars. When I am happy with a hotel. I make a point of being loyal so we returned just last week and our stay was very comfortable. The beds are amazing, and while the breakfast is a modest boxed meal, it was nutritious and the breakfast serving staff were friendly and engaging, The best part was how reasonable the rate was mid-week, way more competitive than most hotels in Kingston. We will definitely return to the Confederation Place Hotel in Kingston.

Amenities at this hotel are limited and the decor (carpet) may be a bit dated, but it is reflected by their reasonable rates. Hotels like this need to be supported to give budget travelers and families some much needed choice in their accommodations.

Room was nice. When we arrived the neighbouring room had their TV on loud. Asked front desk and they immediately dealt with it. Mattress was comfy. A variety of pillows. Nice view out over the water. Easy to control the temperature in the room.

We could hear what was happening in neighbouring rooms and the hallway very clearly. I wish there was more soundproofing. I also wish there was a reduced waste option for the breakfast. I dislike that it is all in disposable packaging. There should be an option to have it on real, reusable dishes.

We were able to get an early checkin, which was beneficial to our children who were competing in a major athletic competition. The room was well-appointed and exceeded expectations, in terms of size. It accommodated our family well. The front desk staff were helpful and friendly. It was nice to see security at the desk at all times and to have the desk staff available 24 hours daily. We liked the pool. As well, the breakfast boxes were well made and appreciated. The proximity to everything was excellent. We will definitely be staying here when we return to Kingston. As well, I will definitely be posting on TripAdvisor and Google Reviews when I am able to do so.

The parking (which was a concern) was full when we returned from picking up our kids at their tournament. We ended up parking across the street. Parking almost needs to be reserved in advance.

-exceptionally friendly hotel staff / security staff also

-paper bag breakfast (not impressed / really not impressed -breakfast should start at 0600hr & not at 0700hr > people have to trave early (at least offer something for early travelers > I had to leave early & nothing was offered :-( > no breakfast :-( -get rid of the antiquated coffee machine in the rooms > install Keurig machine w/ variety of caffeinated / decaffeinated K-cups > travelers from out of province like myself appreciate in-the-least...a GOOD cup of coffee and also offer REAL creamers for the coffee

Staff were very friendly and helpful both cleaners and front desk. Great location.

did not like the boxed breakfast - who wants a cold breakfast with a pre-cooked egg? Time to return to pre-covid ways. I also did not appreciate that we could not get wine glasses for our room, instead disposable plastic glasses which are NOT environmentally friendly and awful to drink from. I understand that you are trying to economize but your rates are the same as before and it is not a good look. Also suggest you update your website which says masks are mandatory.

The hotel is perfectly located. The view from the room was wonderful and the room was clean and comfortable. The pool was lovely, clean and not too cold. A few Loungers added would make the area much more comfortable, as my elderly Mother couldn’t really come down and enjoy the time with us due to the type of chairs by the pool. The boxed breakfast was quite substantial and enjoyable, making it a nice little perk. Front desk staff were friendly and helpful.

Parking garage is very small and some spaces are are cramped and hard to get into

The lake view was great! The boxed breakfast is filling and we like that we can stay and eat in the dining area. It’s nice and close to the downtown!

The rooms are not sound proof. We could hear the TV in the room next to us. Parking is at a minimum in the underground parking attached to the hotel so if you don’t get there early enough in the day there may not be any spots left and you park outside across the busy street. Not the end of the world but prefer the bonus of the underground parking.

THE STAFF. We are musicians and work odd hours. While we weren't overly loud, we did stay up late and our neighbours had to be up early. Your staff was so incredible in sorting this out amicably, finding us a space we could chat freely and everyone could be comfortable. I forget the name of the gentleman at the front desk- but he worked from the 17th-18th overnight. He was INCREDIBLY KIND. I can't say enough, so accommodating, understanding for everyone, and just a positive attitude that made it feel like he really enjoyed his job and was just a good hearted person.

The rooms could be better insulated for noise. In my instance I was the guest that was staying up late but I can totally understand 9-5's or families finding it hard if there is young people staying there at the same time.

I loved everything about the hotel! The location was on point! The view of the lake was amazing! The staff was super friendly! Both ladies I spoke to in the day were very helpful and quite welcoming! The woman who checked us in had short, brown, curly hair, and I didn't get her name, but she needs mentioning because of how delightful she was. When we would come back in from outside she was quick to ask how our evening was and if we had fun! I would go back to the hotel in a heartbeat! Check-in was also a breeze with her!!! Room was clean and super cozy! The underground parking was convenient and easy. The room was clean! Thanks for knocking our stay out of the park Confederation Place Hotel!!! It was a 100 out of ten stay for my husband and I!!! We loved it and we will definitely be back!

Nothing. We felt safe, clean and welcomed as soon as we got to the hotel.