So clean and newly renovated! So spacious in our room! We had 2 queen beds with the ensuite including a sofa bed! Two tvs, multiple table options, fridge, microwave and closet spaces… large windows with capability for fresh air. So much floor space to roam through the room with more than a few people!

The lonnnnnnnng hallway was not the ideal way to get to our room…. The lobby entrance itself wasn’t thought through properly with the way parking is assigned in the lot. You can park anywhere and there are a few different key entrances but we found it too slippery with the icy conditions due to the extra stairs and curbs. Perhaps salting would have helped this inconvenience.

Well renovated rooms, spacious. I was pleasantly surprised to have breakfast included. My bed was comfortable. My room was clean and I was thankful not to experience too much noise. I did not use the pool or any other amenities, but I appreciated that parking was close to another door that was close to my room.

I don’t have any issues.

bed was very comfy

water was being turned off while i was there and they also had to change locks while i was there - i was working from my room so this was disruptive. they did give notice after i checked in this would happen during my stay (signs were up)

I loved the decor of the room and the staff.

Due to the renovations there wasn’t a restaurant or the ability to order in. There were no phones so if you required anything you could not call the staff. The towels weren’t as clean, hairs were found on them. There were no drinks or snacks available in the fridge.

Rooms were newly renovated and very well laid out. Separate bedroom with French doors was a lovely touch. Everything was clean and comfortable. Free breakfast included.

Breakfast food was ok. Sausages very fatty, scrambled eggs were an odd consistency.

The rooms were very spacious, well lit and the beds were very comfortable. I had been traveling a few days and was very happy with our stay. It was my most comfortable accommodations.

There is nothing I can say I or we disliked about our stay or the property.

Room is lovely, bed is comfortable

Trying to get to the hotel was tricky for us. Road construction and a police officer closing the other direction due to accident made it very frustrating to try and get to the hotel late at night.

I have spent 10 nights all together at the Quality Suites. I had a pipe burst in my basement and flood etc. insurance covered the hotel stay as I had no heat or water at home here in London. I work at the hospital, and this hotel was close by, and had all that I needed, heat and indoor plumbing! The heat unit was a wee bit loud and it was a bit of extra work getting food each day as the inhouse cafe was closed due to covid. Not the hotel fault by any means. The breakfast that came with each night of stay was adequate, but had a lot of packaging and waste with it. The bed was extremely awesome! The front desk staff were all so very lovely! Asking how the work was coming along at my house, and provided good morning greetings as I went off to work! They were very accommodating and so very kind. Lovely people that made my stay, and the chaos at my house so much easier to deal with!

the heat unit in all three rooms I stayed in was a bit loud, not horrible but loud! Also not having access to inhouse food meant leaving the room to eat, and shopping at the grocery store to have stuff on hand for my days off that I knew I would not leave the unit. Also had to go out for coffee. A coffee urn in the lobby during covid-19 protocol would have gone a long way.

The front desk staff were all lovely! They were so very kind. On saturday I came in after working all day and asked to book another night. This was handled super quick and super kind no big deal at all! I stayed at your hotel because I had a flood in my basement, frozen pipes and no heat. My stay felt extra luxurious and warm and cozy. I had to go out to work each day on saturday and sunday, the take away breakfast was a perfect solution and super easy. Sunday evening after moving to the new room it was discovered to be quite chilly. the front desk staff came right up and solved the problem and brought me and extra blanket. Their kindness was greatly appreciated all round, during this difficult time for me at my house. I had never stayed in a London hotel before, I won't hesitate to do it again.

It was not a huge big deal, but I was sad there was no restaurant facility available due to covid, i do understand, but having food in the hotel would have made things a wee bit easier and less disruptive. The fan for the heat in the second room I stayed at was super loud and kind of buzzy, I ended up turning it completely off both nights at around four am. Again not a huge deal and certainly not a deterrent from staying there or continuing my stay, or to badmouth the facility doing their best in these super difficult times.

Nice rooms and clean

Parking lot and exterior of building were not cleared of snow and ice. Stairs and walkways all ice and parking lot was difficult to navigate through in a car.