First off the cleaning staff! They are always awesome to me. I was short a few things missing from room simple things face cloths and floor towels. Not anyone’s fault it was super busy and was told they are running short. But after I had some appointments done and returned they were so good I found some in my room for me! They always look after me. I needed my room early after a 18 hr drive. Boom a couple hrs later and they had me in! I didn’t get my single Queen beed but two doubles. Oh well didn’t care. But my room opened up to the pool area. I loved that! Even had guy at front desk help bring my stuff to my room helping me out! Really don’t have anything bad to say. And this is like my 5th or 6th stay maybe more.

Nothing was bad enough for me to complain! If I really wanna be a Karen I guess I could say missing a face cloth. And no lid for ice bucket! I will be back

I was there, visiting Victoria hospital. I was basically only there to sleep. It was a very difficult time for me. I will never forget kindness of your staff. I did not know there was a discount hospital visitors offered that on my last night. The Compassion I received on such a personal level, helped me greatly. Always felt safe coming and going and especially while in my room

Nothing, I wish I had known about the discount earlier in the week but that was my fault for not asking.z

Stayed mid-week for a day to attend a gymnastics competition. The front desk was very helpful to explain where certain landmarks of interest were. He also put the other party attending the competition in the room beside us for convenience. Simple and short to find from the 401, and is located in a nice area.. Short walking distance to essential places like: groceries, the mall, coffee, restaurants, etc. Facility is older; however, the beds were great, rooms were clean, the wifi worked, and I received a great price! Would stay again.

The room was a good size. There was some used paper in the tv cubby when I arrived. The floor was nice but where the baseboards had been where stained and not pleasant. The ice machine was broken. The rest of the room was clean and the staff were very accommodating but I checked in late and left relatively early. I loved the fact that there was an iron and ironing board if I required one. Having access to a blow dryer was exceptional as well. The cost for one night for just me - low maintenance was pretty high given the location.

As stated the floor board areas were rather disgusting. The ice machine being out of order without an alternative.

I liked just about everything. Staff was helpful and pleasant. Room was kept clean and welcoming. Lighting and temperature was always perfect. Would definitely recommend.

No indoor pool. I need a pool everywhere I go because I have an extensive collection of swimsuits that I must bring every time I book a stay somewhere:)

The location was close to the Victoria Hospital. The breakfast was satisfying. The only concern I had was I had a wheelchair person and I had to walk all the way down the corner to almost a very end. I should have requested a room close to the entry. Other than that, everything was fine.

Room size was excellent! Very clean, bed was extremely comfortable!!!! Despite renovations happening, the hotel was still very clean from the entrance to the hallways etc. Staff were very professional, friendly, welcoming and all around great to deal with. Well worth the stay and looking forward to the next time I am London as I will be booking there again!!!

No complaints at all!

Amazing staff

It could have been cleaner. (Hall vaccumed) Ice and vending both broken Sink in bathroom needs aerator, bathroom light needed to replaced Was glad to see work being done on the place but it definitely needs a lot of it and it seems to be going really slowly. Would have been nice to be able to use the patio but it was locked and I was told couldn't be unlocked. Parking lot in rough shape.

I had no problem checking in. We were on the 2nd floor which was quiet.

Accessing tv programs. We were not familiar with the connection process of internet either. The air conditioner was a bit loud. All in all it was a quiet floor for a good sleep.

it is all work trip. My entire stay is just for rest in night. Nothing special to mention.

AC was very noisy during both stay last month. first visit the room was not meeting the expectation at all. second visit room was ok.