Beautiful grounds, staff, facilities are always wonderful and why we stay here repeatedly

Pillows were uncomfortable. More comfortable pillows are usually on offer if you ask, but this time they weren't available for either night of our stay. Also bathroom was very tiny and in need of renovation. Our 2 night stay was over 1100 dollars and frankly I'd expect more for the price point. Also they no longer have a door person. These are minor points but we are paying more and getting less than we have in the past. As a very frequent guest, this is very disappointing.

The room was lovely and spacious, and the grounds and resort were very nice. Both the indoor and outdoor pools and hot tubs were very nice. The indoor hot tub was very sandy one of the days. The outdoor pool is heated, but be aware it’s not hot like a hot tub, so in winter it may not be comfortable for everyone. The outdoor hot tub is called the Hot Springs and is included with the stay but must be booked in 20 min time slots in the spa. I signed up for yoga one day which is also included and was the only attendee with the teacher which was lovely. We didn’t get to try the ice rink or Monet gardens, but they looked lovely. The service was extraordinary, both the human service and their AI “Ivy” that we could text. Ivy helped me turn on the fireplace, change our hot springs reservation, and got a microwave for our room. It was a very cool service addition. The evening turndown service and rose on our pillow was sweet!

This is an older hotel that has been renovated, but the paint and wallpaper were chipped and torn. It was a little off putting at first. The service and overall experience made those things invisible by the second day, but given the price of the hotel it was a bit surprising. The majority of guest parking is across the street and around the corner. It’s not that far to walk at all, but in the middle of winter it felt far when I was walking in a dressy outfit for going to dinner. When I forgot something in the car I thankfully have a sweet husband who went to get it for me.

We love the hot spring and heated pool. It's why we book the winter months every year! Having the staff reach out and show they paid attention to details when we mentioned we were celebrating our anniversary really helped us feel special! The room upgrade, the complimentary bottle of wine, and a simple rose elevated our experience immensely. Thank you to all the staff at Pillar and post!

Only comment was the buffet breakfast was under whelming for the price we paid. Everything was barely warm and bland. If food could be hotter and more variety i feel guests would be happier. After eating the amazing dinner at the Canary Restaurant the night before and having our socks knocked off to a mediocre breakfast was disappointing.

Was here for my friends wedding. The rooms were clean, beds very comfy and the pool/hot tub and spa facilities were wonderful. Definitely a deserved restful stay. The wedding dinner was delicious (beef with caramelized onions). I could have eaten 2. My diet is restricting, and wasn’t quite sure the ingredients in the pear garden salad with walnuts, but I risked it and was ok. Tasted good. The gardens across the street for the ceremony were stunning. I have a landscaping business and thought the workmanship and maintenance was really well done. The grooms ready room was great too since the rooms weren’t ready yet. I would recommend having a washroom with a shower nearby so people can freshen up before putting their suits on. I decided to go for a hot tub before, so I was able to use the change room facilities which were nice and clean. Beautiful old building and decor. I admired the timber trusses as I am studying architecture. Staff were very nice and accommodating.

Can’t thing of anything.

The accommodations were spacious, and the bedding was soft and very comfortable! The lunch served was very tasty and the staff were very friendly. The outdoor pool was a treat i definitely enjoyed. That was a highlight for me.

The room needed some paint touch-ups..the trim was banged up all around the bathroom door, and it looked sloppy. I could see peeling paint in sections of the exterior of the hotel. I know all buildings have wear and tear but with the cost, I was a little surprised.

The hotel has a good vibe to it. 2 pools, a workout room, a sauna and a full spa. I don't think you could ask for much more. Overall it has a spa getaway type of vibe as they provide you with very nice robes. The staff was amiable and attentive to needs.

The hotel is getting very close to needing a facelift in the hallways and rooms. Everything is clean but it can have a not-so-clean feel as carpets, wall panels, paint and so on are worn. Each hallway has a unique smell to it of musk and dried beer. It's not bad enough that we wouldn't return, but it's time to consider some upgrades. (for reference, I like things to be extremely clean but would stay again. So don't let this comment deter you)

Great location within walking distance from Queen Street and some local vineyards. The complimentary shuttle service to nearby areas was wonderful as was Phil who operated it at the time! The wider staff were generally friendly and helpful, the turndown service was also a very nice touch!

The buffet breakfast could do with some improvement as there were limited options and the bacon was burnt, although part of this might be due to us arriving 15 minutes before the buffet breakfast finished. The sauna in the spa could also do with a refurb as it looked worn down and the ‘hot spring’ outdoor could do with more attention as it had quite a few leaves and debris on the last day we used it.

We only had an overnight stay, but enjoyed our small room at the back of the hotel and a quick dip in the indoor pool in the morning. Even managed to fit in a small amount of sunbathing at the outdoor pool. The breakfast buffet was varied and delicious. Beds were very comfortable and the turn down service with the rose on the pillow was a nice touch! The Monet inspired gardens across the street were also very lovely. Would definitely consider returning again for an extended stay to enjoy more of the facilities.

My only suggestion would be that the room could use a bit of updating (carpet, bathroom). We had spa robes in the room but weren't provided with slippers (my mother's room had slippers), and my mother's room had only a small roll of toilet tissue without an extra roll on hand.

It’s a great location

I arrived early in the day I knew the room would not be ready but thought to check in anyway, at that time I requested a room on a high floor not the main floor, however when I returned at 6:40pm to pick up the room key I was given a room on the first floor and at this point, everyone else had checked in at 3 o’clock, and there was no opportunity to get a new floor. Nothing was offered to help resolve or just make us happy.

Majority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the “ritz Carlton” service where if they see something wasn’t right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.

The cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesn’t arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.