Amazing location, very friendly staff, food in the bar was really good and complimentary breakfast was amazing! The room was very clean and comfortable, and a good-sized bed. Loved having the little kitchen area. The bathroom was awesome. I loved that the hairdryer wasn't attached to the wall and that there was a small night light in the bathroom, so you didn't need to put a light on at night.

The pillows definitely need to be better they were very thin and unsupportive. Although it's not necessary, it would be nice to have a hot tub in the pool area.

The location was ideal for my needs and facilities were clean.

A little disappointed at paper plates and wooden cutlery to eat with at breakfast. At $200 /night, real plates would be nice, not something I'd get at a fast food takeout place. When I booked online, the description of the room indicated a kitchenette but this was not the case. To be fair, I don't know if I didn't notice a change in description when I actually selected a room to book or if it had something to do with the third party site where the hotel was booked through.

Big room, clean, staff is amazing. Breakfast changes everyday.

Maybe it was due to a hockey team being present, but when I got there for breakfast, there were single-use dishes, and many items weren't available (like no fruits). The next morning, they had real dishes and fruits. Coffee machine had lot of dust and residue inside. Didn't risk using it.

The breakfast was absolutely fine. It wasn't the best breakfast we have had but could not complain for the price we paid. The bed was extremely comfortable with quality bedding, pillows and mattress. Bathroom was very good with larage walk in shower. Immaculately clean housekeeping.

There wasn't a safety deposit box in the room to keep money and passports in etc.

The room was excellent and of a great size. The design of the room was also very good. Location is fine - though a little out from downtown Waterloo - nevertheless not too far. Very close to the St. Jacobs farmers market. Overall a good experience

Breakfast could have been better and the ellderly lady manning the management of the breakfast was quite rude and abrasive. A big issue seen and probably across most hotels in Canada is the lack of hot milk during breakfast and in this hotel in particular no access to a microwave to heat your milk. For doing so, you need to get to the reception. For a Hilton property I found this rather ridiculous

Clean, large rooms, good breakfast.

Strong smell of manure from local farmers fields. I suspect all hotels in the area were impacted. Out of the hotels control, and just bad timing on our part as I’m sure it was temporary. We thankfully didn’t smell it in the rooms, but did smell it in the hallways and downstairs lobby.

Very modern. Mostly clean, there were a few things like under taps and coffee maker that were not extremely clean.

Breakfast was mediocre. The “egg casserole” was one of the worst things I’ve ever had from a hotel. For $450 for 2 nights I would think the hotel chain can afford at least a step up from bottom of the barrel breakfast food. More than one 4 slice toaster would be nice with 20 people eating at the same time.

This is our son's room with single King sized bed. He already checked out after two nights (we will stay in another room for 3 more nights). This is listed as 2-star hotel (and priced that way) I have to say it feels like more than 3 stars. The cleanliness, spacious room are the two standout. Good location and included breakfast are just icing on the cake. All in all, highly recommended especially for visiting parents with their children in Waterloo University. I know we will be back.

If I have to nitpick, it will be coffee on the breakfast (free of charge). I wish they have more variety other than just "light roasted".

Breakfast Very Good Staff Friendly

2 levels of Internet with a paid premium level Lengthy time for deposit refund 1 very uncomfortable chair in room TV off center from beds Feather Pillows and not just Hypoallergenic ones...both were in room Snow removal between 11pm and 1am right outside the windows and having to listen to scraping sound and a large machine for 2 hours while trying to sleep.

Perfect location to see the local markets and antique stores. Staff were very friendly, helpful and were kind enough to look into wether my husband had left his hearing aids and case at the hotel and returned my call to let us know that nothing was found.

Nothing to dislike- stay was perfect!