I stayed in this hotel back in 2015 therefore when booking accomodation in Santiago de Chile now I decided to go for this one once more, and I was not disappointed. I liked everything about my stay which was very comfortable in every aspect. One of the advantages of the hotel for me is swimming pool on the 12th floor of Tower A with amazing views to the Andes and Las Condes. As the weather was a bit colder than expected for that time of the year in Santiago, it was cool in the swimming pool area, as well. Which means that there not too many hotel guests who dared to enter the swimming pool and 4 days in a row I enjoyed early morning swimming all by myself.

Room furniture is not worn out, but already shows some signs of wear, while the bathroom is totally refurbished and impeccable.

Location was perfect. Free parking underground. Breakfast was excellent. Restaurant on site, best Plateada ever. Concierge staff were fantastic, helpful and pleasant. Room was cleaned ok. Complimentary water in fridge most days of 14 night stay. Bed and pillows ok.

Nothing really, very minor. Laundry for 2 items took 5 days to get done. The room is basic, no robe, no slippers, no usual extra toiletries just soap and shampoo. Nothing to complain about. Sink was blocked at first, but when reported it was cleared straight away and good after. The reception bar could be improved and made to feel like a place to visit and spend time. It felt like a bit uninviting, a quick drink and out. The table section outside was very basic like a cheap cafe. Still, I had a few drinks and nothing wrong the Pisco sour or the schop.

The Staff at the front desk spoke very good English, and were extremely helpful with invaluable advice and recommendations. The restaurants were efficiently run too, and the breakfast provided very good value. The location was very safe, and a relatively quick ride to tourist attractions from the nearby train station. Huge supermarket nearby (with incredible range of wine), and a shopping plaza near the subway station, with a great little store, La Tienda Bonita, for authentic and well-priced souvenirs and alpaca items.

There are not many good restaurants nearby (but several cafes and pizza places and bars).

The staff was incredible and reliable, any questions or concerns and they answered it right away. They helped us out with trying to find things to do, as well as where to go for food. They really went above and beyond and deserve the recognition, thank you to Andes for helping us with our stay, you were a big help.

Nothing! Everything was amazing, not an exaggeration. It's close to the airport and train station and near plenty of stores, it was a great place.

The staff is very friendly and helped me with absolutely everything I needed during my stay. The location is the best possible, right in the middle of the best neighborhood in Santiago (Las Condes), with many restaurants and bars around and a metro station nearby. The hotel is beautiful and well equipped for a short or long stay. I would definitely stay there on a next trip!

The shower was a little bit dodge as it changed for a cold temperature suddenly and then back to the one we set after a few seconds. It was not a big deal, but a little bit annoying. We stayed for a short period so we didn’t bother to say anything, but I’m sure they would have fixed it.

The staff were very attentive to our needs and helpful with all the inquiries we had related to transportation. We ate most of our meals at the hotel and were very pleased with the menu selections and service. The breakfast was superb complete with everything from fresh fruit to a hot buffet and pastries. We were made welcome by all the staff from the moment we stepped through the door to when we left.

Very good location close to a metro station in a calm and safe neighbourhood. Great view from the swimming pool and gym. Breakfast was okay. Comfortable room. Interesting architecture of the hotel.

Water in the swimming pool was cold. Before the evening as well as in the morning it seemed that the floor in the swimming pool area has not been cleaned. At the departure, the staff at the office wanted to charge us for the laundry service that we did not use, however, we were able to easily clarify the misunderstanding. One of the lamps in our room was broken.

We were staying at the Best Western to attend a conference, and the staff really went above and beyond the whole time we were there to help us with work-related logistics. Particular thanks to Andres for patiently helping me to deal with some parcel shipping issues from the hotel, though all staff we dealt with were very kind and helpful.

Service options were a bit lacking for business travel - there was no room service at all, and no laundry service available over the weekend.

Fantastic location, really safe and beautiful neighborhood. Sensational cleanliness and comfort, with complimentary water and coffee. Wonderful bed, window, space for luggage and breakfast.

Bathroom does not have a shower stall, which makes the wind and cold pass through.

nice bed and A/C worked fine. very good location. easy parking.

the room was basic but ok for one person. small bathroom but good shower. Sink had an issue with draining the water, it took forever. no slippers or robe, but expected that.