Delightful stay! Comfortable accommodation, tidy, clean and in a great location. A special shoutout to the front desk staff, who were incredibly helpful throughout our visit. Sebastian is a legend! he consistently went above and beyond to assist us. The housekeeping team was also very friendly and efficient.

We thoroughly enjoyed our stay here. However, I would suggest adding more plant-based options to the breakfast menu, such as oat or almond milk and plant-based sausages. Additionally, it would be beneficial to pay more attention to details in the room, such as fixing the loose toilet holder and the broken window handle. These small improvements would make a significant difference.

Very nice and comfortable rooms - very clean overall . I missed some amenities in the room which I think should come 'as a standard' and I missed a kettle / water cooker. While the room has a coffee maker - this is not a making a nice hot cup of coffee or tea. Rather move back to an effective cooker than a 'fancy' coffee unit that does not 'do the job'. When you stay in this hotel do visit the 17th floor at sunset for stunning views over the Andes mountain range!

I was not at all impressed with the food in the restaurant , I ate twice and both times it did not meet my expectations and actually found it quite pricy. Rather take a 5 minute walk out of the hotel as there are many excellent restaurants with all sorts of options just outside of the hotel. Alternatively take a 10 minute walk to Parque Arauco where you will find an even more extensive range of options, the one I can recommend is "Neli" in the food court.

Nice infrastructure with great amenities. The breakfast offered many options. and the service was excellent. Location was incredible in a nice area. The employees were very nice and with a great dispositions to help on anything,.

the food and breakfast was very good with many options. However, the only think that caught my attention was the kitchen were a gentleman was making the omelets. It looks a little dirty. But nothing mayor>

Everything was perfect! The staff was amazing and they were always super kind. I had problems with my luggage and they were 100% available to solve the issue and help me with my necessities. Also, at the end of my stay, they prepared a snack for me to take to the airport. The view from the rooms to the mountain range was fantastic, and the hotel is located in a super good avenue, close to the best restaurants and in a safe place.

no comments.

Large comfortable room, great view from the 14th floor. Good breakfast. Helpful staff, most spoke good English which helped us. Our second stay and restaurant staff very helpful this time regarding food allergies, one of us needs gluten free. We had a lovely dinner at the top floor restaurant.

Slightly more traffic noise in the room this time but ear plugs did the job.

Layout good, all facilities that I required was available, friendly staff. When small issues staff resolved effectively and without making it difficult.

Window didn’t seal, therefore traffic noise at night woke me up almost constantly. Cleaning staff did not always replenish the free bottles of water. Coffee maker is NOT correct device to provide boiling water for tea!

location and The Glass roof Bar

dirty jacuzzi, cold water in swimming pool

The location is great! Vitacura is my favorite district of Santiago. I have been in previous hotel many times, so it didn’t change so much inside.

The furniture should be renewed, as the design in general. The staff is nice. So to the owners of hotel the note: invest in interior of hotel! You can win the market in that area. And the breakfast could be better too…

Gym, hot tub, breakfast were very enjoyable and the room and bathroom was spacious, clean and comfortable. I could not fault the room. The view of the city and mountains was amazing.

The cocktails that we ordered in the restaurant were not as good as what I would expect from a 5 star. I did have a great negroni however. The food was good but not great as I had the slow cooked beef but the edges were dry and very tough but the other elements I enjoyed.

The view is spectacular!! you can walk to one of the main streats in Santiago (Av. Alonso de Cordova) with many restaurants and parks near by. The room was very clean and nice.

The pool is veeery small and there is nearly no common areas to hang out. The "bar" close to the pool only has sodas and champagne, but no prepared drinks. The breakfast was ok.