We were only here for one night but it was lovely - Barbara and staff were just wonderful and could not have been nicer, friendlier or more helpful. The interior is beautiful - the restoration done and the decor is just beautiful. The rooms are a really good size and the beds are comfy. It's very near lots of bars and restaurants and the funiculur up to the top of the hill there. The hotel does a wine hour - they open a couple of bottles of wine and you get to sit and try / drink them with other guests. Lovely concept!

Shower pressure was low but it is an old building.

The hotel is a traditional appearing boutique hotel with traditional features and a significant history. The location is reasonable and we walked to most places. The staff are very friendly and helpful. They were kind enough to let us check in much earlier than planned and we really appreciated this. The building is very secure and we felt very safe. The breakfast was very good. Water/coffee is available for free all day which is great.

The bed was very creaky, but it was still very comfortable. We were in a corner room which has limited space and also being on the corner of the main road with old windows, we could hear outside noise and traffic. Despite this, we still slept well. The shower sealant was not 100% proof and water leaked onto the bathroom floor.

We absolutely loved our stay here. The staff were so friendly and helpful and always greeted us kindly and nothing seemed to be a bother. We also loved our complimentary room upgrade! From the very beginning the staff were helpful in providing me with contact details that were required in order to obtain my Chilean Visa, something other hotels in the area wouldn't do! The hotel itself is absolutely beautiful and really well appointed and I fell in love with all of the 1920s period features and decorative touches. Wine hour was brilliant and we enjoyed getting to know the staff and other guests during this time. The location was absolutely brilliant and we loved exploring the area with so many lively bars and eating establishments nearby and it was close to the zoo, fernicular and cable car too. It was also easy to grab a cab or uber around the city from here and returning to the hotel felt like a home away from home. The room was extremely comfortable and the seemingly unending hot water was an absolute treat after our peruvian travels where hot water was scarce! Although a slightly pricier option than others in the area we never regretted our choice to stay here, it was worth it! Highly recommend a stay here!

Our best stay in Santiago so far! We stayed in several conventional hotels before reaching Castillo Rojo, instead of staying in averagely outdated 4-5 stats hotel, we finally fall under the charm of this centenary establishment. The interior is an successful marriage between history and up to date taste, we enjoyed our room as well as common area such as the bespoke living room, the lovely terrace and courtyard. If you are lucky, then maybe you will meet Alvaro and his assistant Daniel, whom added a last touch of magic in our stay, the real sense of services that we were no longer expecting from Santiago anymore. Thank you guys to successfully changed our opinion positively on your city.

Nothing after what we ve been through Santiago's general level of service.

Well located in a nice area of Santiago. Plenty of eating options within 2 blocks of the hotel. The staff were universally helpful--we arrived early and were accommodated with an early check-in because the reception desk was innovative and patient. The hotel arranged 2 tours of 3 wineries and the guide (Willy) gave us an extensive history of the city as he drove. At the hotel, if you needed anything or had any questions, you were treated to a friendly person with answers!

The picture on the Booking.Com site of the hotel is a bit 'off' as it 'appears way less red than in the photo! The shower pressure could have been better but water is an issue country-wide so it is understandable.

My husband and I started and ended our two weeks in Chile at Castillo Rojo, which really does look like a red castle - tourists walking by stopped to take photos. It's right in the heart of the funky Bellavista neighborhood and within walking distance to sights like the iconic San Cristobal hill and Pablo Neruda's house. The staff was able to give us an early check-in and late check-out. We had planned to finish our trip at the nearby Aubrey Hotel just for something different but when we arrived, we learned the owner had died and the hotel had closed. Luckily, we were able to find a room at Castillo Rojo. Big shout out to Mihael and Daniel for being so kind. There's also a wonderful breakfast included, and they can arrange rides to the airport. One night, there was a salsa class in the plaza out front - so fun. Highly recommended!

Fabulous staff and an excellent location. The Bellavista neighborhood is so unique and there are dozens and dozens of restaurants to choose from within walking distance. The hotel has an afternoon wine hour daily which was pleasant.

The breakfast was a big letdown within very few options. Breakfast staff was pleasant. The shower in the bathroom was a good size but the shower head was quite small and not adequate for a pleasant shower.

Excellent hotel staff attentive to every detail all the way down the line. This is a very unique boutique hotel, a former 100 year old mansion that has been lovingly remodelled yet retains its original "bones" and architectural details, including early 19th century fixtures. photos and special antique pieces. It is very elegant in an old world way, excellent breakfast, very clean, quality bedding.

It is in a lively university district, many restaurants and bars, so yes the music was audible on the Friday night we were there.

Great location in Bellevista/Lastarria. Nice large room with windows. Happy hour with free wine every evening at 5pm was perhaps the highlight of this hotel :-) Breakfast chef was effusively happy and welcoming.

Breakfast was pretty lame. I like avocado toast as much as the next millennial, but smashed avocado thinly spread on thin toast wasn't a great breakfast. Ham and eggs weren't much better. Chef was super nice, but food was disappointing.

An oasis of calm and comfort in this busy city. Traditional furnishings and décor are matched by all the modern facilities you might need and the friendly staff go out of their way to be helpful. The rooms are a good size and there is a spacious lounge/bar area to relax. The hotel is 5 minutes walk from the Cerro San Cristobal funicular station and the Pablo Neruda house, right in the middle of the Bellavista barrio. This means lots of restaurants and bars within easy reach.

Having to ask for gate to be unlocked to enter and leave