Great location, good selection of restaurants and bars close by. The Metro is only 5 minutes on foot. Super clean room, good size, and very comfortable bed. All the staff, reception, room cleaning, doorman and breakfast team were very attentive and friendly. Reception deserves a special mention as they were particularly helpful and understanding in resolving issues after our credit cards were pickpocketed on the Metro. Good selection at breakfast with plenty of fresh fruit. Really good that they offer an early-bird 5:30 breakfast for guests going on excursions.

We had a delightful stay at The Diego de Velazquez, (we actually stayed there two separate times ) Checking in from the airport we were very early, they were happy to hold our bags, and we went for a stroll and lunch. Upon our return our room was ready and we were checked in by the very nice Fernanda, she helped with many things during both our stays and was always a delight to work with. The rooms were decent, bathrooms well stocked. good AC, and clean The breakfast was very nice, different things on different days, nice fresh Chilean fruit. We used the pool/hot tub several times as well as the terrace on the 4th floor. All of the staff was quite gracious, we will be back!!!

The central location for this hotel. Proximity to restaurants, metro, money changes, supermarkets. The staff are all very friendly and professional and will try their best to assist you in making a wonderful stay. The hotel manager is also around to interact with the guests and understand their concerns. The breakfast time is sufficient (7 to 10 am) with early option starting at 5.30 am, and the breakfast choices are adequate for most guests. Generally, a well-managed hotel that attempts to provide comfortable accommodation at reasonable prices.

I was given a room on level 2 during my 1st visit and the room lacked adequate wall sockets tor use in charging mobile phones and computer use. However, I believe not all room are designed this way. Furthermore, the provision of a kettle and coffee/tea might in the room would be greatly appreciated by the guests, but I am not sure if this is a practice in South America.

The reception staff Ignacio and Dario were extremely helpful with providing information and assistance, including the loan of metro card for use. The dining staff Sergio, Francesca. Daniella & Sonja were always cheerful in their service. The rpom service petsonnel Grecia was careful in her work. Overall, a good level of service provided by the hotel team.

Nothing in particular. A use of hot water kettle would greatly enhance the facilities of the hotel.

The location was perfect! The staff was really friendly and professional. The breakfast was good.

The hotel is old. The restaurant only opens at 7:30 for breakfast, so I missed breakfast on the days I had booked a tour.

The staff, the location and the breakfast were nice

The room's lighting was really bad, sometimes we needed to turn on all the lights there including the bedside lamp to have a good visibility, the room seems to be old with wires coming up from the wall above the door, the safe couldn't be open because the cabinet door which have this stuck in and I though that it was a little overpriced since the room had all these issues.

The location is central to where I needed to go for this visit, and the hotel is within walking distance to the metro station. Breakfast staff is very attentive and the breakfast options are adequate and sufficient. The breakfast hours are also reasonable.

No hot water facilities in the room for coffee and tea. However, it might not be a practice in Chile?

The staff is highly helpful. The breakfast was delicious with many varieties of fresh fruit, eggs, meats etc. The area felt safe. I would highly recommend this hotel. Great value

small rooms but the facilities were adequate. Beds were great⁸

Sergio G. exceptional professional/ personal touch every morning at breakfast. Her assistant Carolina also did a great job.. Grecia outstanding work....thanks for keeping our room impeccable every day Check in is nice and easy.... restaurant great food options... everyone was great!!

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Breakfasts were certainly nice, although not particularly hot. The exterior and lobby are lovely, and the staff were fantastic. Location was good and safe - close to Metro and supermarket.

We would have liked a kettle to boil water and make tea/coffee in our room.