The room was very clean and the bathroom was big and comfortable. The staff were helpful answering questions. The options at the breakfast buffet were great. I appreciated the outdoor pool and seating areas. The kitchen very kindly heated up some leftovers for me. The location was good, but there weren't a lot of restaurant options in the immediate neighbourhood (ie walkable). But public transit/uber/taxis were pretty good. There was ample closet/shelving space. And the daily room cleaning was perfect.

I would stay here again, but here are some very picky details. The pool could've been cleaned a little more frequently (there was a large leaf on the bottom of the pool for the whole time that I was there and there was a small amount of plant debris floating on the surface). But to be fair, they probably don't expect much pool use in Oct. Also, I found a couple minor deficiencies that the hotel was quick to fix when I brought them to the hotel's attention. But weird that it wasn't fixed before: one of the bedside lamps did not work and one of the slats in the wooden louvre was detached from the opener/closer mechanism. These are minor details though.

We stayed in two rooms, one of which had a garden attached to it. It felt like a resort to walk in the large and beautiful garden in the morning and enjoy a cup of coffee. The other room had a poolside and garden view. The rooms were large and spacious. The breakfast served is sumptous. Also the restaurant serves delicious cuisines. The neighbourhood was very quiet, filled with small european styled bunglows and tall trees and flower plants. There were lot of cafes and supermarkets close by.

The flight of stairs which one has to climb up and down in order to reach the reception and the lift. It is cumbersome to carry heavy luggage through them.

The hotel personnel was the best: in reception everyone was extremely helpful, cooperative always with a smile. All top quality including Maria, the magnificent boss, Camila, so helpful with accommodations and transportation, Michelle and Isabella with the best attitude and others whose names I do not recall. Cleaning supervisor and staff as well as efficient and relentless breakfast tram did their job flawlessly. Thanks to all.

The location is great, very nice part of the city, but not very useful for exploring Santiago. The outside swimming pool is small, but when we needed it, it was empty.

We were in the new part on the 5th floor, which was annoying. Only one of the elevators goes there, so if the other comes, you need to send it up and wait again. The windows could not open, the shower was having extremely hot water on cold, until it "goes away".

The location was great with restaurants and shops nearby. The breakfast was very good. The staff were friendly. It looked like were were staying in an old fashioned european neighbourhood.

The rooms were a little small in size. The food served by the restaurant wasn't too good speacially the ' salmon atun'. Also carrying suicases up and down the flight of 10-12 stairs to get to the lift was a bit painful.

The location was outstanding in a beautiful tree lined Avenue. Surrounded by exquisite private residences and beautiful apartment buildings. The hotel had the field of something you’d find in Paris. The small nature of the hotel made it such a friendly atmosphere, that you’d see the same folks at breakfast. the location was outstanding and close to any amenity you wanted

Staying at the Bonaparte hotel was An oasis: friendly staff, quick to respond to concerns, offered a lunch if we left for a tour + missed breakfast, fabulous breakfast, very economical, in a safe central area a few blocks from the metro. It really was an amazing week. Thank hou for a great visit

Loved it all.

when we faced some issues about electricity cut and generator noise , the staff was very helpful

becouse of the issues i had to change rooms 3 times in one day, the cards for the room was only working for couple hours and i had to go down to the reception and change the card to get in to the room. and there was no room service . also we wanted to get ice and they didnt give

The location is good, very quiet and peaceful place. The room is spacious and comfortable for two of us to put our stuff freely.

The bed is soooo soft and the pillows are soooo soft as well. The bed is not so comfortable, I have to use two pillows together to have a normal pillow height

Comfortable hotel with an excellent restaurant - room was quite small. Hot water was hit and miss.

Wifi was very poor in the rooms. We arrived very late at night - two staff behind the desk gave us no help with our luggage getting into the hotel ( down some stairs) not to our room