Concierge was really friendly, staff in general are also friendly and nice. The location of the hotel is great, very convenient to the nearby metro station and there's a shopping mall beside us too. When we had a problem draining out water from the bathtub, we called and the technician came by to solve the problem quickly.

The room is a bit small as compared to what we expect from the pictures. Some maintenance can be made to the room as we could see some old water stain marks on the ceiling of the room but it does not affect us much.

Location excellent on Nanjing road pedestrian street and near several metro lines. Room view second to none - lovely floor to ceiling window with great view over Shanghai skyline; Room much bigger than normal even for the best hotels. This and view make it an excellent choice.

Reception experience awful - picked this hotel because I wanted to be sure they would speak English but no one did. Arrived early but so do a lot of people so cannot get into room early and queue at reception very long and tiring after a long flight. Lift system horrible and time consuming - have to witch half way up. Impersonal. Not really worth the premium price - just as good hotels nearby on the street at just over half the price.

The hotel was clean and the staff was very good in terms of guiding. We were having problem in translating Chinese because most of the staff does not know english. Finally we meet conrad relationship manager her name was tatiana and she was from Russia. She guided us so well that i felt that next time also whenever i will visit china i will stay in conrad shanghai because of her guidance and always there of us whenever we need anything. Instead of tell us all she also upgraded our room in higher floor. my ratings for this hotel is 5/5. Relationship officer my rating would be 10/10.

The thing i didn’t liked about this hotel is hooker approaching sitting in lobby and approaching all the hotel guests in lobby

First Impression: Upon arrival, the check-in process was a bit unconventional. Instead of the usual lobby setup, the initial area was designated for luggage keeping. We were directed to go up a level for a special check-in experience, which immediately gave a sense of exclusivity and grandeur. The atmosphere felt luxurious and well-organized, setting a positive tone for the stay. Check-In Experience: We were fortunate to have a wonderful check-in experience thanks to the friendly and accommodating receptionist, Rick. Although we had booked a room with a Bund view, we were pleasantly upgraded to an Executive King Room on a higher floor, complete with a stunning Bund view. Additionally, the inclusion of the international buffet breakfast was a delightful bonus that we truly appreciated. Rick also went above and beyond by making special arrangements for our kids, which made our stay even more comfortable and enjoyable. His hospitality was exceptional and added a personal touch to our experience. The Room: The room was spacious, elegantly designed, and well-appointed. The hand soap had a pleasant, fragrant scent that added a subtle touch of luxury. The bed featured a Euro Top mattress, offering a medium-firm feel that was comfortable for a good night's sleep. A cozy couch placed in front of the bed provided a perfect spot to relax and enjoy the view before settling in for the night. The View: The room's view was undoubtedly the highlight of our stay. From day to night, the panoramic view of the Bund and the Lujiazui skyline, including the iconic Oriental Pearl Tower, was breathtaking. Watching the city lights come alive in the evening was a mesmerizing experience that we will never forget. Facilities: The room was equipped with all the necessary amenities, including an ironing board, a bathtub, and a well-designed layout that separated the washroom and shower areas.

Additional Notes on Location: The hotel is perfectly situated on Nanjing Road, offering easy access to trendy stores and various food options right at your doorstep. However, for a wider selection of souvenirs and dining, head to the other side of Nanjing Road near the Waitan (the Bund). This area has more diverse options for gifts and meals, making it worth the short walk. The location is ideal for exploring both shopping and iconic landmarks like the Bund and Lujiazui skyline.

I am writing to express my heartfelt appreciation for the exceptional service provided by your team during my recent stay at Conrad Shanghai, especially Rick and Ingrid. Ingrid was incredibly attentive and helpful throughout our stay. She addressed my enquiries promptly and professionally, making the entire process seamless and enjoyable. Her warm and friendly demeanor truly enhanced our experience. Rick also went above and beyond to ensure that we felt welcomed and well taken care of. His professionalism and genuine care for guests were evident in every interaction, leaving a lasting impression on us. One of the highlights of our stay was during check-out, where your team surprised my daughter, Hannah, with a thoughtful gift,a beautiful bear. This small but meaningful gesture, coupled with Rick and Ingrid’s outstanding service, turned our visit into a truly memorable experience. Please extend my gratitude to Rick, Ingrid, and the rest of your team for their hard work and dedication. They are a credit to Conrad Shanghai, and I will certainly recommend your hotel to friends and family.

Breakfast need to be improved

Well organized, friendly team

Food almost Chinese, no halal food except egg and botato

Location, views, facilities, size of rooms and staff are excellent - Just by Nanjing Road and People's Park and 10 / 15 min walk from Bund

Air con is centrally controlled like many China / mainland hotels which made it very hot and hard to sleep at at night (if you prefer cooler temps at night). However, staff were very helpful in trying to resolve offering fans. Diana and Quain looked after detail and request superbly and caringly

The hotel's location is simply perfect, offering easy access to the Nanjin road, which leads to the main landmarks. This made exploring the city a breeze and added so much convenience to my trip. The room itself was a sanctuary of comfort, with a bed so plush and cozy that I had no trouble drifting off to sleep each night. The interior design of the room was modern and stylish, creating a welcoming atmosphere that made me feel right at home. I particularly appreciated the attention to detail in the decor, which added a touch of luxury to my stay. Furthermore, I cannot say enough good things about the staff. From the moment I arrived, I was greeted with warm smiles and excellent service.

My family and I recently enjoyed a delightful four-night stay at Conrad Shanghai. The hotel's location is truly superb, making it easy for us to explore the city. We opted for a premium king room to comfortably accommodate three adults with an additional bed for our two small boys. While the room felt a bit tight after adding the extra bed, the overall comfort and amenities were excellent. One of the highlights of our stay was the fantastic breakfast spread, offering a wide variety of delicious options to start our days right.

The check-in process was a bit slow and the staff's English proficiency was limited but it didn't significantly detract from our overall experience.

Because of room availability we were upgraded to a site on the 57th floor, with the best view of Shanghai. The location is great (although the pin on Google maps isn't correct, make sure you give your taxi driver the address in Chinese to avoid the mistake we did), very close to shops and restaurants and walking distance to some of the main attractions. The room was super spacious and clean, free toiletries and robes provided and comfortable bed and bedding. The staff speak English and were very helpful with some printing we needed. I would definitely recommend this hotel.