Concierge was really friendly, staff in general are also friendly and nice. The location of the hotel is great, very convenient to the nearby metro station and there's a shopping mall beside us too. When we had a problem draining out water from the bathtub, we called and the technician came by to solve the problem quickly.

The room is a bit small as compared to what we expect from the pictures. Some maintenance can be made to the room as we could see some old water stain marks on the ceiling of the room but it does not affect us much.

Location excellent on Nanjing road pedestrian street and near several metro lines. Room view second to none - lovely floor to ceiling window with great view over Shanghai skyline; Room much bigger than normal even for the best hotels. This and view make it an excellent choice.

Reception experience awful - picked this hotel because I wanted to be sure they would speak English but no one did. Arrived early but so do a lot of people so cannot get into room early and queue at reception very long and tiring after a long flight. Lift system horrible and time consuming - have to witch half way up. Impersonal. Not really worth the premium price - just as good hotels nearby on the street at just over half the price.

I am writing to express my heartfelt appreciation for the exceptional service provided by your team during my recent stay at Conrad Shanghai, especially Rick and Ingrid. Ingrid was incredibly attentive and helpful throughout our stay. She addressed my enquiries promptly and professionally, making the entire process seamless and enjoyable. Her warm and friendly demeanor truly enhanced our experience. Rick also went above and beyond to ensure that we felt welcomed and well taken care of. His professionalism and genuine care for guests were evident in every interaction, leaving a lasting impression on us. One of the highlights of our stay was during check-out, where your team surprised my daughter, Hannah, with a thoughtful gift,a beautiful bear. This small but meaningful gesture, coupled with Rick and Ingrid’s outstanding service, turned our visit into a truly memorable experience. Please extend my gratitude to Rick, Ingrid, and the rest of your team for their hard work and dedication. They are a credit to Conrad Shanghai, and I will certainly recommend your hotel to friends and family.

Breakfast need to be improved

Well organized, friendly team

Food almost Chinese, no halal food except egg and botato

Location, views, facilities, size of rooms and staff are excellent - Just by Nanjing Road and People's Park and 10 / 15 min walk from Bund

Air con is centrally controlled like many China / mainland hotels which made it very hot and hard to sleep at at night (if you prefer cooler temps at night). However, staff were very helpful in trying to resolve offering fans. Diana and Quain looked after detail and request superbly and caringly

The hotel's location is simply perfect, offering easy access to the Nanjin road, which leads to the main landmarks. This made exploring the city a breeze and added so much convenience to my trip. The room itself was a sanctuary of comfort, with a bed so plush and cozy that I had no trouble drifting off to sleep each night. The interior design of the room was modern and stylish, creating a welcoming atmosphere that made me feel right at home. I particularly appreciated the attention to detail in the decor, which added a touch of luxury to my stay. Furthermore, I cannot say enough good things about the staff. From the moment I arrived, I was greeted with warm smiles and excellent service.

My family and I recently enjoyed a delightful four-night stay at Conrad Shanghai. The hotel's location is truly superb, making it easy for us to explore the city. We opted for a premium king room to comfortably accommodate three adults with an additional bed for our two small boys. While the room felt a bit tight after adding the extra bed, the overall comfort and amenities were excellent. One of the highlights of our stay was the fantastic breakfast spread, offering a wide variety of delicious options to start our days right.

The check-in process was a bit slow and the staff's English proficiency was limited but it didn't significantly detract from our overall experience.

Because of room availability we were upgraded to a site on the 57th floor, with the best view of Shanghai. The location is great (although the pin on Google maps isn't correct, make sure you give your taxi driver the address in Chinese to avoid the mistake we did), very close to shops and restaurants and walking distance to some of the main attractions. The room was super spacious and clean, free toiletries and robes provided and comfortable bed and bedding. The staff speak English and were very helpful with some printing we needed. I would definitely recommend this hotel.

Breakfast was good with plenty to choose from. The location was ideal as it was close to The Bund and the People Square. The rooms were large and subtly decorated, although a bit aged. Staff were friendly and helpful. Check in n check out were efficient.

The bathroom was not very clean. Maintenance and cleanliness need to be improved.

View and location. Quality of the room.

Personel did not speak english very well. They forgot to give us an wifi code, so next day had to ask for it, then she did not give the code but just entered it in my phone. I asked the reception guys at grond floor to arrange an taxi to the airport. They told i had to pay them and they will arrange a car with their private account. I strongly think i payed too much and they wanted to earn money on me.