This is by far the best hotel we have ever stayed at, the room was amazing and the staff would put an exceptional amount of effort into ensuring that the experience was as comfortable and luxurious as possible. We stayed in the deluxe garden room however luckily as we were on floor 12 and the corner of the hotel we were also able to have a stunning view of the Huangpu river and skyline! The room has all the facilities you would expect from a hotel of this quality and the bed is very large and super comfortable. There is a good sized bathroom and walk in wardrobe which has excessive storage space for storage of your belongings, a special shout out to the staff who suprised my girlfriend with cake and a birthday card, she loved it! We particularly enjoyed visiting the rooftop bar as the atmosphere and views at night are amazing, This hotel is perfect if you are looking for the highest quality stay in Shanghai city centre. We look forward to returning!

Due to the timing of our visit aligning with the international expo the increased security at the hotel made entrance and exit like being at airport security however this was only a minor inconvenience and an understandable one.

This is a beautifully atmospheric hotel that, for us, more than lived up to its reputation. It was my fiancée's birthday, and we were generously upgrade to a wonderful suite with spectacular river views. Gorgeous roses, chocolates and a birthday cake added the perfect finishing touch. The staff were all extremely professional and friendly throughout - especially Mr Danny Hu, who warmly welcomed us and introduced us to our suite, bringing a real personalised feel to our stay. Finally, breakfast in the impressive lobby was luxurious with excellent service.

Unfortunately, our meal at the Michelin-starred Yi Long Court was very disappointing. Although the service was good and the environment pleasant, the food was overall quite bland and uninteresting, especially given the high prices. It's no exaggeration to say we've eaten far better Cantonese (or any) food at simple street-side places, which is quite shocking. I really couldn't recommend it, and wish I had chosen to book a table in the lobby instead. It was also a pity the other restaurants and bars were all closed, presumably because of COVID-19.

I booked a room facing the Huang Po river and best of all I was given on with direct view of Oriental Pearl TV Tower. Just so beautiful. This makes it all worth the price to pay :-). The staffs are all very well trained, polite. Most of all Danny and Ray (I may get the names wrong but they are the only 2 guys at the concierge) are superb. Thank you.

I have stayed in many luxury hotels. Peninsula Shanghai was the first for my Peninsula experience. I have to say that I am surprised that there isn't a personal message. I would think a personal written message in the room 'Dear Ms. Lee....' would have put Peninsula a notch up from Peace.

On my way to Dalian, had a one-day layover stop in Shanghai and wanted to have a taste of the city. My room and the hotel hall and interiors was so great that I didn't know what to do: whether to stay in the room, to go to the rooftop bar at the hotel or to go out for a walk. Every single detail of this hotel is carefully taken into account, specially in the room: the towels, the linen, the bed, the bathroom, the music sound, the furniture, the lights, the windows. In short, the room that I was asigned was close to perfection. Even the coffee available in the room (Nespresso) to kickstart the day tasted like no other. The view of the city from the rooftop bar is amazing.

After thinking and re-thinking I could not find a single thing that I didn't like about this hotel.

Location, staff and comfort is excellent. The views are unbeatable. Staff are multiligual and they provide excellent service to ensure we have a comfortable stay.

Breakfast is quite disappointing unfortunately. Limited choices and not value for money. Our stay happened to coincide with some diplomatic events, hence our belongings and bodies are scanned each time we go in and out of the hotel. On our check-out day, it happened to be raining. All vehicles were not barred from entering the vicinity of the hotel. We had to walk all the way out to the main road to take the taxi to the airport. The hotel should ensure a way to provide comfort to their guests, not inconvenience us. After all, we also paid for our stay.

The hotel is in the most interesting and busy area of ​​Shanghai. Both the concierge part and the reception part are 10. Very humane and close treatment. One of the best hotels without a doubt. 100% recommended. In the face of any slight inconvenience they are here to help, even with personal means. The Chinese are special. My greatest respects. Special greetings to Liam, Amy, Yu and Sophie.

Nothing

It was a perfect breakfast option, whether you dined in the lobby restaurant or dined in your room, the quality and consistency of the order was excellent.

I did not like the potential cost of a local ride in a hotel car. I understand paying for luxury and convenience, but I found the amount over a Premiere Didi didn't make sense.

The hotel is beautiful. If the unfriendly staff (check-in reception and conciergerie) would change their attitude, this could be a true 5 star hotel.

Unfriendly staff attitude

Everything! The hotel is stunning. the facilities are wonderful from the rooms to the fitness and swimming centre. We stayed here twice last year, the staff went above and beyond to accommodate us. Celebrating our tenth wedding anniversary at the Peninsula will always be such a special memory. Our room was upgraded, we were given a beautiful personalised gift as a memento of our anniversary and the Peninsula. The dinner in Elys Willy was out of this world! We also stayed again over the Christmas holidays and it was fabulous. This will always be our favourite hotel in Shanghai. We look forward to staying here again in the future! Thank you for the lovely memories.

Non Applicable!

Probably the best location in Shanghai. Very posh and luxurious. Superb breakfast

Rooms are out-dated. Looks like a hotel which definitely WAS the best hotel in the area