staff was very friendly . The hotel connects from the lobby to a shopping center which is very practical. very well located , transportation is easy. the mattress was not so good on the more used side, so I switched sides. Breakfast was very good but if you come after 9 am, the tables already used are not ‘refreshed’ no cups, napkins, spoons you have to ask for everything, not a big issue but unexpected in a 5 stars hotel

Comfortable and quiet room with a view of the mountains. The hotel is conveniently connected to Hacienda Santa Barbara (Mall)

The staff at the front desk was just not too welcoming and sort of rude after checking out. Check-in could not be done before 4 pm, therefore we had to drop all bags and backpacks, and after having stored everything, they asked for our passports. We had to run to an appointment and came back late at night to have someone insisting on getting a copy of our passport when that could have been done in the morning. After leaving the hotel, a taxi was requested by the front desk; they could not find a car available, and basically, we had to sort it out on our own using apps. Gym is outdated, I guess nobody uses it.

The breakfast was great, nice selection. The location of the hotel was great for the proximity to the office site. The view of the city was ok, but this is a mountainous area.

The sensors of the halls didn’t always illuminate on time when stepping out of the rooms. This could be improved for safety. More information about what is contained in the adjoining mall

Great location near wonderful Sunday market and many nice dining options. Attached to a mall with an organic grocery store downstairs. Nice plentiful breakfast with great fruits and juices and yummy pastries. Arranged pick up at airport was really smooth and welcoming. Housekeeping super on top of it and lovely balcony. Super safe neighborhood.

The front desk staff could not find my booking.com info and generally seemed out to lunch. Main complaint is that clerk said that he arranged transport for me back to airport (it was at 2:30am) and when I came down to catch the cab, not only had the cab not arrived, they had never been called and the front of house had no idea what I was talking about. Just lacked attention to detail. Eventually got new cab sorted by night clerk and got to airport in time for super early flight. However, a good buy for the money in a great area.

The breakfast was great and the location is perfect for wandering around Usaquén. Breakfast staff was nice

On arrival the staff let us know that the hotel was fully booked and that our room was going to have two twin beds instead of the queen bed we had requested, they later changed it after we considered leaving. The breakfast service was a little understaffed so we had to wait for cutlery, the room seemed a bit outdated and didn't smell very well (because of the carpet)

Excellent breakfast and good food in general. For those that need to visit the Canadian Embassy and Canadian companies like Gran Tierra and Parex, the location of this hotel is great!

My colleague had someone disturbing him in his room at 3:45 am!

The location was perfect for our visit with family living in Usaquen. We were very comfortable and the staff was very polite and accomodating. The breakfast was wonderful and was a great value.

Very nice hotel with fantastic staff. It is located in a very convenient place, next to a shopping mall and the town of Usaquen, with plenty of restaurants and shops. Easy access to transport makes it the best choice for both leisure and business.

the location is beautiful and consiente y because it’s best to a mall and the Usaquen plaza.

I didn’t like the carpet in the room, all rooms have carpets. as someone with asthma I wasn’t thrilled. they were lots of little details like tore curtains and prices of wall that needed maintenance.

This is our favorite hotel we stay at in bogota. The staff is always very helpful and remember you from your last visit. The valet parking is nice during the week. Pedro is amazing for breakfast service and help

extend valet parking to cover 7 days a week