The beach location is definitely the best on Kaanapali Beach. The beach is accessible and large. Not much shade in the area. The view from the balcony was breathtaking and the room itself was spacious. They even sent up champagne for our honeymoon!

Huihui restaurant on the resort property had difficult hours if you wanted to sleep in, you would miss the breakfast open hours and would have to wait until lunch for the restaurant to reopen which was inconvenient and the presentation of food was sloppy (ie avocado toast special had barely any avocado and it was thrown on the plate)

location was perfect - we walked daily, everywhere between black rock and the Westin - whalers village just steps away…perfect!

the pool area needs to be updated. new chairs and some attention to the pool deck - nothing major, just needs an update. I typically stay with Marriott/Hilton/Hyatt - but this trip we went with this location due to a recommendation from an acquaintance. so happy we did! fantastic value, awesome staff, great location.

Great children’s program with booklet of activities and amazingly kind staff leading lei-making and other cultural activities. Really terrific. The restaurant overlooking the beach was delicious and beautiful. We enjoyed the music and hula dancing very much.

It was wonderful, but too pricey in the end.

Beautiful area, grounds were well kept, food was excellent at Huxhuh restaurant. Had a partial Ocean view room, with balcony. Sounds of waves crashing ashore at night were a great sleeping pill. Housekeeping was excellent. All staff were cheerful, easily accessed if needed.

The was absolutely nothing I didn’t like. It would have been nice to have more food options. But understanding the staff shortages, they did a remarkable job. And many other options were within walking distance.

Cabana rentals are a great bonus. Hui Hui restaurant with ocean air and views has a great lunch menu. Even a hamburger is specially prepared. Great service. Reception desk is friendly and helpful. Cultural offerings are unique to this hotel. Trilogy Catamaran pick up on beach for whale watching and snorkel trips is really fun. Best bang for buck on hotel rates. We've stayed here many times and never had a complaint. Mahalo!

The location was fantastic, hotel rooms exceptionally clean but not updated at all. The website does refer to renovated rooms which we did not get. When questioned about it front desk was not at all accommodating in the least. Area is still VERY covid concerned (rightfully so) masks are a must. Might be better to consider spending this kind of money when you can enjoy the experience at the fullest. Very hot to be wearing masks outside and employees are not very nice about making sure you are wearing it.

Was not happy that hotel restaurant was really not able to accomodate the amount of people that were staying in the hotel. Upon our arrival after traveling 15 hours we were told the hotel restaurant was completely booked for the next 6 days. Really not welcoming after spending hours of travel time and 12k to be there!

great location, great for families, loved the staff who shared and conducted the cultural workshops, would be nice to have more affordable eating possibilities, though. Especially loved the cultural authenticity and the grounds were lovely.

more eating possibilities, especially with more affordable choices. The main restaurant was gorgeous but quite expensive

Beach access was right there. Incredible views. Very nice valet and front desk staff.

Prices for extra services were in higher side. Room cleaning times were very inconsistent. need microwave in room to reheat leftovers.

The location, right off black rock and close to restaurants and shopping at Whaler’s Village. ALL the staff was just incredible, it made it even more wonderful.

Their restaurant on site is always booked up for dinner, I wish they would at least allow their hotel guests the chance to be a walk in.

location location location also new bar and restaurant area plus not too high rise

The entrance is a little shabby and the receptionist said she would deal with me then went into the back office and didn’t come out?