Great

I was tremendously disappointed by the dinner buffet being sold ONLY for adults who drink wine with dinner! We do not drink alcohol, never, but needed to buy for drinks included in the dinner buffet. We find it a bad message for childrens hotel!

Comfortable spacious rooms. Kids loved it. Breakfast was satisfactory, but nothing impressive.

Got to reception but was sent to Self check-in. process was not a good experience. Lengthy with too many steps. I was struggling for more than 5 min and look over my shoulder 2 recepcionists were having an informal chat. They didn't even bother to help. Moreover, I have not got any word from anyone on wifi, breakfast hours, how to get to my room, facilities POIs, etc. Like every serious hotel do. Activities for kids are basically video games and Lego to assembly. Nothing really special and a bit disappointing. The low speed charging was not working. In summary I honestly don't recommend anyone to stay in this Hotel specially at this high price. It's not worth it!

Was able to check in slightly earlier than scheduled, and the room was very comfortable: as soon as it was time for bed, I was immediately knocked out by the comfort of the bed. The breakfast was on point.

The room hadn't been entirely cleaned: there was still rubbish in the bin, and a child's sock had been left behind. A large spider also decided to show up in the bathroom.

Great location for Legoland and Lego House. The kids loved the array of activities which kept them busy throughout their stay. The staff were friendly and helpful and all in all contributed to our memorable Lego experience in Billund.

The room was quite small such that we found it a little hard to move within the room with a family of 4 plus a couple of suitcases. It would also benefit from some updating as it looks a little tired in places. The Lego decorations look very cool but also gather dust easily and the overall cleanliness can be improved.

Bought a pirates room for a family with child. Activities: * What we liked most, just after we enter the room there were little presents from lego and snacks for a kid, that were lying on kid's bed. * LEGO is everywhere in the hotel. On every step there are a lot of spaces and activity corners, where children can play. * There is also a shop at the hotel with good variety of LEGO choice, branded cloths, snacks etc. Restaurant: * Breakfast was the same every day, however there is a good variety of choice. Lactose free / organic milk is present. Scrambled eggs were great! * Ordered dinner buffet at restaurant twice in the evenings. Not so cheap, but everything is tasty, again great variety, kid's menu is present. Staff attitude * Check-in went smoothly, all questions were answered. Self check-in is also possible. Everyone is smiling, helpful, kid's friendly. * Also I was surprised, that after a fool day at Legoland, when we left a nameplate "Do not disturb", we found a pack with clean towels and a toilet paper just near our doors. Other: * Fitness room is well-equipped. * The hotel has a direct Connection to Legoland and discount for entering for 1 or 2 days (the last even more discounted). * Possible to leave the baggage for a day. But the storage room is almost always opened and says: "storage at your own risk".

The room has indeed a good atmosphere, but it's noticeable, that the furniture is quiet old. I tried to pull out one of the shelves at the closet and the front panel left in my arms, because two screws were not tightened. Also, when we entered the room we didn't find the switcher for the main light, I asked from the reception to fix this., and the assistant said, that the hotel is old and the switcher could be higher near the closet. I found it almost near the ceiling! The child and my wife couldn't physically even get to it, because of its height.

Hotel connected to Legoland, perfect if you want to visit the park. My kids loved it! Nice rooms!

We got a fine in the hotel parking we still don t understand why. Not clear at all where you can park in front of the hotel. Be careful.

Perfectly located for access to Legoland, and walkable distance to other activities such as the Lego House. My daughter (7) loved the style, the food and the various activities within the Hotel.

The air in the room is stiff - there is only a small window available for ventilation and we did not find any temperature control. The room was generally too warm for our taste even though outside temperature was cool. Restaurant is fair in terms of food quality but quite expensive. We probably ate half of what the average danish person eat there, so the buffet formula wasn’t ideal for us and that’s the only formula they offer for breakfast and dinner.

Stayed here for only one night, and had a positive experience. The theme and decoration of the Ninjago rooms was done really well, and appreciated by the kids. Some nice touches, like the complimentary mini-bag lego set on each of the kid's bunks upon arrival. Breakfast was excellent - best hotel breakfast we've had. Lots of tasty options, good variety and high quality ingredients.

Staff were polite but not particularly warm or chatty. Not unpleasant - just not as customer-service focused as we've experienced elsewhere in Denmark. Lobby area quite chaotic and a bit disorganised - I understand there were a lot of people arriving, others checking out and that busy periods are unavoidable, but the management/organisation of this wasn't strong, and without a clear space for queuing, people waiting around with bags (not to check in) in the space where others were trying to check in. Not major issues, but just a bit of a fiddle for a "first" impression". Rest of the stay was excellent!

Obviously the location can’t be beat and the themed rooms was really fun for my daughter. Felt like you were waking up in a giant Lego build. The extra Lego left in the room for her to play with an extra treat too. You have your own entrance into Legoland and Lego House is quick (and very fun) walk down a wide family friendly street. The whole town is quite lovely and fun to stroll around.

The food on-site was ok but outrageously expensive! I definitely recommend getting room service instead of the buffet dinner option or just finding somewhere else downtown to eat.

convenience offer for park tickets friendliness (especially front desk when sorting out an impromptu extra night)

slightly slow service at bar breakfast could be better