We were delighted with our room. It was clean, spacious and luxurious, just as described on the website. The hotel was situated in a quiet street in old town Quito. It was within walking distance to many attractions and in fact was itself a historical building. The hotel staff were friendly and accommodating. They provided and shared aspects of their culture with us daily.

Our only complaint is that there was construction next door which was distracting from the peacefulness. (This is only a temporary state and beyond the control of the hotel).

We cannot say enough great things about this hotel. Definitely next level luxury in terms of service and comfort.

There were very few restaurant options in walking distance, however the hotel has an outstanding breakfast included as well as upscale dining available.

The property is well curated and small so it really feels like a boutique hotel. It has a pool and a terrace even though it was always too cold to use them while we stayed. Breakfast was nice and the staff was nice.

They could give you more tips on what to see, where to shop and eat. Some of the streets surrounding the hotel at night get dark and empty and it can feel very dangerous to walk around.

This was the most stunning and comfortable hotel we stayed in while we were in Ecuador! It is on a quiet charming street and everything is clean and bright. Wonderful views from the bar area!!

There were no negatives for this property! We loved everything!

We stayed at Illa Experience for our last night in Ecuador and Galapagos. It’s an exceptionally designed small hotel with stunning rooms, interior furnishing and views. We loved our suit and double-shower! We dined at the restaurant which provided exceptional dining experience. Breakfast was also wonderful. Staff and services were exceptional!

We liked everything

There are no words to describe the wonderful staff, the beautiful hotel surroundings, or the lovely accommodations that are all part of the Illa Experience. To a person, all the staff made sure to make our stay a memorable one. We sampled great wines with the help of sommmalier, Francisco. We attended special events in the lobby each night presented by the staff. We had one of the most amazing and memorable dinners with chef, Juan Carlos at the helm. One of us was ill and the staff did everything they could to help us including making special chicken soup and checking on us regularly. We had a very early flight to the Galapagos and came downstairs to find coffee, tea, and a sack lunch waiting for us. We hope this review encourages others to stay at the Illa Experience. They will not be disappointed. We think of and miss the staff to this day.

NOTHING! We were literally treated like royalty, Everything was above and beyond expectations. We would stay at this hotel and eat more dinners in their restaurant if we could. Loved the atmosphere and the fresh flowers placed everywhere.

This hotel is a true gem. Beautifully renovated. Stylishly decorated. Impeccably clean. Everything we could ask for and more. But what makes this place a redo is the staff. Exceptional! The wonderful type of people you’d like to be friends with. They went out of their way to make our stay memorable and that’s what our stay here will always be…..unforgettable!

Nothing!

Everything

Lights are too bright in the dining room for a romantic dinner. Should have candles or low light. The staff couldn’t turn down the bright lights.

Impeccable service. At all hours the staff anticipated and deliver service far beyond the level of Four Seasons Hotels. We returned multiple times because we simply love the hospitality. The property is beautifully appointed. Uniquely boutique. The radiant heat flooring and mirrors demonstrates the meticulous level of detail. Daily evening activities drawing from local talents from artisanal ice cream making to painting were lovely as well.

The property has luxurious ambiance and old charm. The staff are always helping and really go above and beyond the call of duty. The heated floors in the hotel rooms are so unique. The staff provided us with a complimentary tea and wine and cookie platter due to the issues we had with the wifi.

We had issues with the wifi and as an international traveler it’s very important to have a stable connection. However, the hotel staff were there and did everything in their power to make the wifi work for us. The issue was solved within 30 minutes.