Ernesto, Vanessa and Roberto went above and beyond to assist us with anything we asked for, despite not being able to speak proper Spanish to them, including help with wifi, the tv, the water pressure in the shower, breakfast, late check out, etc. In addition, we were able to secure a private driver for tours to Otavalo and Mindo with Gustavo, who picked us up from the airport (hotel transportation). He was a great asset and our day trips with him were very comfortable and easy.

So the only thing we could think of that was unexpected was the lack of water pressure in the shower but I don't know if that was an isolated thing or one that the entire Centro Historico has to deal with. Ernesto was able to get it working a little better but I don't think there was much he could do and it certainly did not damper our trip.

This hotel had all the charm of a colonial hotel, attention to detail, you immediately transform into another era. The staff was very friendly and accommodating. Best location for walking to the Basilica Del Voto and the old historic neighbourhood and Cathedrals.

Don't expect any grader here the hotel front doors are locked with chains, the only way to enter the hotel is by ringing the bell, and they will open the door for you. The reason is security the areas are unsafe, but a lot of security presence and police throughout the day make it feel more comfortable. unfortunately, especially at night not recommended as the streets are eerily intimating and devoid of people.

Beautiful hotel & they were very accommodating to me. It is located in the heart of the historical old town. Within two short blocks to several large plazas. Ricardo (owner) & his niece were so friendly & nice to me. Even though we did not speak the same language, we communicated via Google Translate. I highly recommend this beautiful, historic hotel.

The guy working there, sorry I don’t know his name, was excellent. Really helpful, kind and a wonderful asset to the hotel. He was running reception, porter, cook, made my early breakfast, concierge, he did everything and very well and always with a smile. Comfortable bed, nice facilities, lovely building. Close to centre

N/A I liked everything

Nice quiet room with mountain view. Just 2 blocks to the grand square.

No elevator, need to carry the luggage to the 3rd floor under the altitude of 2800m. So short of breath. The location is downtown but may not be a safe area. Need the key to open the hotel gate everytime to go in and out. The problem was only one key was available. So when my friend and I did separate things during the day, always need to make sure the person with key is around when another is back. And need to get down three levels to open the gate.

Perfect location just a few minutes from the historic central plaza by foot. The hotel is gorgeous inside and the staff was very helpful - note that no one during our stay spoke English so brush up on your Spanish or download a translator app ahead of time. Staff even prepared us a breakfast to go the morning we checked out because we had to take a taxi to the airport before breakfast hours started.

My only real complaint was that our room had a skylight that wasn't covered so it was bright as day in the room as soon as the sun rose so we didn't get to sleep in much.

Bed was very comfortable, room was clean, premises was in a fantastic location, and the hotel itself had a lot of charm. Breakfast was also good.

Wish my room had a window that was near eye-level, only a skylight existed. Maybe this was in the reservation when I booked, and I just didnt notice.

Staff was exceptional. The gentleman running the desk was very responsive and helpful. Hotel is cute and clean, with a great location. The business centre and breakfast area were great spots for our family to hang out after long days of touring around.

Charming hotel in the historic Center of Quito, comfortable beds, nice breakfast, very secure. The person in charge was extremely nice and helpful - they even kept for us for a week something we had forgotten in the bedroom - many thanks, we loved our stay!

Location is very good. Had several beds in room. Kids loved that. Breakfast was included and good. 24/7 staff was helpful when arrived late.