Exceptional in every way, but most importantly the staff. All the staff were very friendly and helpful, but I would like to mention in particular Esraa, guest relations employee in the new building, who was super helpful, very friendly and so much dedicated to her work. keep up the great work Esraa.

The only drawback was the bathroom lights, which were so bright, and not blocked from the main room because only separated by transparent glass. So practically when one person wakes up at night to visit the toilet, the whole room will be lit by very bright light. Not a big deal but worth mentioning.

The ferry service and check-in process was seamless and painless. Staff was very helpful and friendly. Breakfast is wonderful and the outdoor seating area is superb. We used the spa services for massage and it was quite affordable. The view from our room balconies was beautiful. We stayed at the "new" Movenpick, not the tower. It is a well-decorated, environment friendly and well-maintained property. I liked the attention to details - assigning our 4 rooms close to each other on the same floor, getting the types of bed (twin/double) right for each room, golf carts to get around easily, prompt room service etc. Water pressure in the bathroom was great.

Getting to other parts of the Elephantine island isn't straightforward from the resort. You'd need to take the ferry to the mainland and then get back to the island using a different ferry or boat i.e. two trips across the river to reach .5 km walking distance. Plan ahead to get private ferries or allow enough time for reach other parts of the island.

Beautiful massive property located on Elephantine island in the Nile river! The views of the Nile are unmatchably beautiful. There is no need to take a Nile cruise or a felucca ride, if you stay at this property. The sunset views are visible from the rooms. The mountains & street visible on the other side are brilliantly lit at night. Large continental & Egyptian breakfast spread. The rooms have an AC/heater which allows us to control the temperature making the room super comfotrable.

The property is located on an island, which means you need a ferry to go to the mainland. However, this is not an issue since the hotel has its own ferry every few mins, travelling to & from the island and mainland. The Egyptian food at the restaurant is really good. The service though was a bit slow.

My partner injured himself on the glass doors - they have no decals on them and are very hard to see. While that is a massive issue that needs to be resolved for other guests -- the staff support as he was injured was amazing. They took care of him while he was injured. They called a hotel doctor and had someone stationed outside our room specifically to check on him all night and ensure the doctor came. I was so impressed with the staff and the service. Truly five-star.

The restaurants are very overpriced for Egypt, they charge you western prices while the rest of the country and trip were so cheap. We stayed at five-star hotels in Cairo and Luxor, they were surprisingly significantly cheaper than this hotel in Aswan.

Lovely location . Very clean and not crowded. Panorama restaurant was amazing and a lovely birthday cake for me . Staff were very attentive. Room was spacious and comfortable if a little dated .

Disappointed that the main pool was out of action due to a refurb ( though no work going on so not sure if this will be a long term thing ) and the other pool was out of action for weddings on two of the four nights we stayed . Music was also very loud and quite intrusive from the parties. It’s expensive. Proper 5 star prices whereas I would stay facilities are not quite up to 5 star standard .

Everything!! To name a few: 1. Brilliant location in the middle of the Nile on a beautiful island 2. Fantastic modern rooms overlooking the Nile 3. Good breakfast 4. Courteous staff 5. They were very kind to arrange for a cake for our honeymoon!

If I am being very critical, I think the time they take to respond to front desk calls is annoyingly long and is an area where they can improve upon. Please note that the service thereafter was quick.

Beautiful location in the heart of Aswan. Wonderful hotel with very attentive and caring staff. Everyone from the management to the cooking staff made you feel very welcome and genuinely happy to see you. We loved the staff everywhere especially Ahmed-Khalaf in the dining area who brought us special food every night and French fries for my 10 year old. we loved every minute of our stay there.

The hotel is situated in a beautiful part of Aswan. Our room overlooked the Tomb of the nobles. The was spectacular. The best part of our stay was the extra care we received from Farouk, the hotel’s manager. He accommodated us with an early check in which made our stay nicer. The restaurants are very lovely too.

Everything is Amazing in this hotel,I had never been to a hotel where duty manager meet and greet customers and call in person to ask how was the stay. Thank to Mr Wael Farouk the hotel duty Manager

Everything is great

The staff, especially Haidy of Guest Relations, was extremely helpful and responsive. The room was comfortable with a good view of the Nile river. The WiFi was good, the breakfast excellent.

The cost. It was very expensive for the stay. I also wanted to be able to walk on the island directly from the hotel and this isn’t possible because there is a barrier around the hotel.