The property was very close to the airport which was a huge bonus after a delayed flight but not once did I hear any planes overhead. The staff were so friendly and helpful! We especially loved the bar staff (Mohammed Mahmoud) at the pool bar and at the main bar in the lobby as they all went out of their way to mix up and serve us copious amounts of cocktails. The food was very good - there was a huge variety so it catered for all of our different tastes! I didn’t really hit the beach this time as I preferred to be by the pool but I did go for lunch one day and had a great time chatting with the staff there! He was hilarious!!! The spa was wonderful. I had two massages and my husband who normally hates things like that agreed to have one and he really enjoyed it. Plus he got the best hair cut he has ever had!! So … will I be going back again!! Absolutely! Already looking to go back next year at the same time (February). It was a bit chilly when the wind picked up but the sun shone everyday and we all have come back home relaxed and sunkissed! Brilliant value for money. 5 stars in every way.

No complaints.

Peaceful hassle free resort. Quality food

Good facility with great variety of pools (not heated). Liked the entertainment program in the evening which changed every day. Rooms are large and were very clean and the food was great which was different every day.

Wifi was only in certain areas - poor in the room or not available. Be aware as a male solo traveler that you won't receive any attention from the waiters even when they are not busy they did not ask for drinks or did not remove the used plates.

Hotel complex is rather smaller, ideal for a peaceful family vacation. Evening programs are limited, access to the sea is via a "sister's" hotel across the promenade. Staff is nice and polite (only some animators asked for online references although we didn't attend their programs). Food is good and swimming pools are nice (one was heated during the autumn season which was much appreciated). Evening walks at Mamsha promenade were amazing! I would recommend this hotel to the people who like staying at the swimming pool rather than spend the time directly at the seaside (which was our case in autumn) and for those who do not expect a rich evening program.

The staff here really made our stay what it was. They are so friendly and always willing to go the extra mile to make our holiday memorable. From the cleaner who took the effort every day to create decorations using towels to a cake being gifted for my partner's birthday. The hotel itself is spotless and is a short walk to the beach which has it's own designated area which was a peaceful retreat.

There's not much to complain about, perhaps the food. I ended up with stomach cramps but I cannot for sure say it was the food in the hotel that caused this.

I have been many times in Hurgada, but this time it was (different) , what a wonderful staff ,they were so professional, trying to help as much as they can , trying to give you a time to remember Thanks a lot to Mr.Joseph William who made our stay so special , and the amazing talented chef Mr. Tobba for the wonderful tasty food that he prepared in every single meal & Mr Abdalrahman who didn't let us need anything in dinning time. Thanks to Mr. Ahmed youssef & Mr. Mostafa arsan and all the hotel staff for giving us such a great vacation and hope to see you soon . Thanks

Nothing...

This was my second time staying at Iberotel Case, and once again, it was an excellent experience. From the moment I arrived, the staff made me feel welcome and valued. The service was even better than my previous visit, with every detail taken care of perfectly. The room was immaculate and comfortable, offering a stunning view. The food was delicious with a great variety, and the atmosphere was relaxing. The hospitality of the team truly stands out, and I want to especially thank to , Mr. Ahmed Youssef (Duty Manager), Mr. Ibrahim Abo Zaiyd and Mr. John for their kindness and professionalism. They went above and beyond to make my stay even more enjoyable. Iberotel Case continues to exceed my expectations, and I wouldn’t hesitate to return again. Highly recommended for anyone looking for top-quality service and comfort!”

“I had an amazing experience staying at Iberotel Case. The staff was incredibly friendly and attentive, always ensuring that I felt welcome and well taken care of. The room was spacious, clean, and offered a beautiful view. The breakfast buffet had a wide variety of fresh and delicious options, and the pool area was a perfect spot to relax. I want to especially thank Mr. Mohamed Said and Mr. Ibrahim Abo EL Yazid for their outstanding hospitality and professionalism. They truly went above and beyond to make my stay memorable. Overall, I thoroughly enjoyed my stay and would highly recommend Iberotel Case for anyone looking for a peaceful and luxurious getaway. I’m looking forward to visiting again!”

Nothing 😁

Outstanding Stay with a professional staff The receptionists were smiling , helpful and supportive specially Mr Ahmed Youssef The food was great with smiley faces during serving us and a real thanks to Mr. Joseph The staff in the Italian restaurant are really nice and helpful specially Mr. Ali and Mohamed and makes our dinner amazing with a high quality The room is clean and modern with a nice pool view The internet was good specially at the lobby area The beach is really unbelievable sandy with a nice snacks The air conditioning was great

The animation team needs improvement and the entertainment program was poor and it is suitable for relaxing and brainstorming It’s only one Italian restaurant for dinner and needs more variety for others options The water provided in all the bars at glasses not a sealed bottle

The staff was so helpful, cooperative and supportive. The room was clean, comfy and cheerful. The Breakfast, lunch and dinner were very good and tasty with reasonable food variety. I want to send my special Thanks and appreciation to “Mr. Karim” for his amazing dedication and the tremendous exerted efforts to gain all guests satisfaction. He always insists on securing all the facilities, solution and full care to ensure a Cousy stay for all guests, also Mr. Amr was so caring as well. I need to extend my thanks to each of the welcoming staff in names Ali, Abdel Nasser, Mohammed from beach and Mohamed from house keeping they were all amazing and all the reception bar team.

The animation team need to exert some efforts and care to ensure Guests entertainment.