The facility was good and the pools had many different options for example volleyball or a goal.

The hotel didn’t provide enough amenities. The ocean was low tide during the day so you need to walk far to get to the water. My son got injured on his feet - animation team did not care to find a first aid kit - they told me to go to kids center, I went and the girl showed me the first aid box which literally did not have anything in. She didn’t have a bandage nor she cared to look for one for me. I find the attitude of animation team very discriminatory and not kind.

Hotel area, pools and beach etc. were really nice and clean, that was absolutely the best part.

Food quality and hygiene were poor altough there were lot of variety. They only used 'homemade' local liquors in drinks, nothing imported. Most drinks were pretty afwul, altough the bars where nice. Front desk guys were unprofessional and didn't help with almost anything. They didn't listen to your questions nor answered any of them - guess their english was not very good? Many other employees didn't speak much english either, and weren't very keen to help you. Some waiters and our housekeeping guy were really nice. Hotel taxi was bit expensive but worked well. Room was nice altough old.

Cleanness

Beach condition

- a very beautiful reef; - beautiful territory and swimming pools; - good animation; - the doctor at the clinic is great;

- very little choice of healthy food; - staff should be trained better (especially in restaurants); - the hotel needs global renovation; - a lot of everything for an additional fee (wifi, juices, mini golf, billiards, etc.)

We need to tarin the customer services especially in the restaurant and over the pool and seaside to better contact and communicate with the clients as they are not considering their way of communication in good way especially for Egyptians. The management is overcoming this in a very good way, Mr Ahmed in the restaurant for example overcome the miscommunication with the service provider and the accountant with me as they were not really considering the main principles for better communication and customer satisfaction. They certainly need more training and feedback from the management for their ProFormance.

We need to tarin the customer services especially in the restaurant and over the pool and seaside to better contact and communicate with the clients as they are not considering their way of communication in good way especially for Egyptians. The management is overcoming this in a very good way, Mr Ahmed in the restaurant for example overcome the miscommunication with the service provider and the accountant with me as they were not really considering the main principles for better communication and customer satisfaction. They certainly need more training and feedback from the management for their ProFormance.

Animation music is too loud, staying at our jacuzzi pool was not very calm, the personal is very nice, if you are lucky to be able to make reservations at the 4 restaurants, do it, Italian and Indian in particular are very nice (we seated outside). The main restaurant is OK. Room service and housekeeping is excellent! Evening shows are OK if you like that. Beach is superb, the sea is going very far, but still nice. Diving club is good.

Animation music is too loud, lack of food variety (fish in particular), security personal not very pleasant, but at lest they are very present. Spa could be better.

nice newly renovated rooms, comfortable bed, nice pool and coral reefs , friendly and helpful staff, clean room

people trying to sell you trips at the beach and pool were quite annoying, limousine office weren’t professional I wanted to go to the nearest mall and he insisted to send me to the local market and I ended up not finding what I needed. avoid them and request an uber instead.

Nice room, very comfortable bed.

We got food poisoned, assuming that was caused by the unhygienic conditions at the snack bar on the beach.

The place overall is great

The restaurant’s staff is very nice, courteous, and friendly. They provided outstanding services. The animation and entertainment team is fantastic. Special acknowledgment for Magda, the baker, who always has a nice smile on her face and bakes the most delicious bread, Ibrahim El Said, and Mohamed Gamal for their outstanding service at the restaurant.

The only issue was my watch went missing from the safe. I would have given excellent rating otherwise. I reported that my watch was missing from the safe at checkout and also via email. I am still waiting to hear back from the hotel regarding this incident and hoping to hear back soon.