The staff at the hotel were amazing, friendly, professional and extremely helpful, from reception to the bar/dining team and house keeping. We arrived at the hotel having realised we had left an important bag on the water taxi, before we even checked the the hotel receptionist made a number of calls and reassured us our bags would be with us in an hour which it was. Whilst they have been some changes to the hotel since our last visit regarding the dining room, our entire stay was perfect. Highly recommend the hotel firstly because of the dedicated team in place, secondly the location and enviroment.

Great guest front office staff! Very helpful always, informative, willing to do whatever it takes to make sure ur stay is relaxing. Tu was wonderful. Do utilize the sauna. Amazing wet n dry saunas with tantalizing rain showers with mood lighting. Great food in restaurant and in bar area!! Stan the bartender was upbeat fun and a specialist mixologist.

No dislikes. I did enjoy it’s a short boat ride away from the hustle n bustle of the touristy places by the Besilica. Very quiet at night for a terrific stroll along the lagoon of shops and restaurants.

Location is great, the hotel is located on Murano island, next to all famous glass factories but still in quite, relaxing and clean quarter. ‘Navetta’ - small luxury cosy boat which was waiting for us at Marco Polo airport made us feel a lovely welcome, and it was a nice complimentary feature to our stay. The same ‘navetta’ transfered us from the hotel to the airport on the way back. The only minus point was cleanliness in the room, facilities are great and new but the room could be much cleaner. Room had gorgeous discrete tapestry on the wall and furniture is very well styled. From Murano island there is Vaporetto with convinient and regular schedule. The Vaporetto is not cheap (8€ one way) but comparing the price of this hotel with what would we get on the Venice island it would not be the same level of accommodation. Definitely would recommend this hotel!

Cleanliness could improve, specially because it is renovated hotel

1.The duplex room was excellent for us as a family of 4. 2. A waterbus station was right at the gate of the hotel 3. It was my wife's b'day when we checked in and the hotel staff was kind enough to recognise it and courteous more than enough to send in a bottle of wine at the room.

1. We expected complimentary still water in the room all the time and it was available on for the first night 2. The breakfast had a limited spread and may not be up to the reputation of Hyatt. 3. The geographical location of the hotel at Murano is far from the train station. One has to change the station and then go. With heavy luggage, it adds inconvenience. Like complimentary pick up from the airport, the hotel did not have a pick up from the train station. 4. The hotel did not have a pool.

Rooms are comfortable and well-equipped; staff is very professional and friendly, attentive to guests; attractive, interesting Muranese-themed decor in public rooms - all in good taste w/comfort and intimacy in mind; small fitness area by reservation only - good eqpmt; very good bar+terrace; also interior bar which is more intimate (lovely barman!); airport transfer. And location is excellent (if you want a quieter stay than in central Venice (only short boat ride to Venice, purchased ticket required), ambiance of Murano is interesting/authentic). Overall, a very good experience. we recommend.

Room service food quality inconsistent with their restaurant/bar food quality.

This hotel has a perfectly good location for travel to Venice, also you can get the transfer to the airport by hotel’s boat, cheaper than taxi boat and more comfortable and faster and of course funny than Vaporetto. The breakfast was also good, very good. The hotel is adjacent to a cozy bar with an outdoor terrace where you can find wine and coffee and nice view.

Nothing

What a wonderful experience! This was my first time visiting Venice and this hotel made the trip more memorable. The staff picked us up from the airport complimentary and took us right in front of the hotel. Check in was smooth, and we were able to drop off our bags before our check in time. The front desk staff was friendly, accommodating and helped us navigate around the area. We needed to stay an extra night at the last minute and the staff were quick to help. The rooms were well kept (my photo is after I took a quick nap upon arrival), air conditioned, with comfortable beds. The balcony door opens without a screen, which I liked. They have a lovely patio area shown in the first photo. The location is perfect for the island of Murano, as well as to access the main island of Venice via ferry taxi. The restaurants within the hotel had great food and the breakfast buffet is the best morning option on the island. Thank you again for a great stay!

The only issue I faced was that we were given a bathroom with a tall bathtub that was difficult to enter and exit, as well as very slippery.

We had a very nice stay and liked it very much that the breakfast was being served at the table by the very friendly staff. The room and bed was very comfortable. Arriving by Vaporetto just in front of the hotel.

What I didn’t like was that we asked for a late checkout. According to the lady at the frontdesk it was not possible because there were people coming, but if we payed € 20,00 an hour, it was no problem. After staying 5 days I think that was not so nice 🤔 Not at all Murano hospitality like.

loved the location, very opulent. The private water shuttle was magical felt like a celeb. I would also like to thank Francesca for her support and making me feel so special. In my room was a complimentary bottle of Prosecco to mark my birthday. definitely returning at some point and hope the care, standards remain the same.

the WiFi was non-existent in my room and had to resort to using my data package. Also on Thursday morning, cleaning staff entered my room un-announced. lastly no iron in room, however once requested, one was provided along with a robe.

Spacious rooms, exceptionally clean (which I am quite particular about), so comfortable (they leave you slippers which is so cute). Always refreshing towels which is amazing. Overall very beautiful and the breakfasts were also lovely. The ferry stop is also right outside the hotel so it’s very convenient.