I stayed in 3 hotels while in Addis Ababa none matched the service of the Ramada .The Ramada has one of the best concierge services I’ve ever had! I stayed at the Ramada for 10 days. Every morning I came down I was greeted with smiles and jokes. It was a great way to start every morning. My housekeeper always made my room smell like fresh laundry, and kept my suit very clean! She was extremely friendly as well always checking to see if I needed anything to make my stay better! I did have a couple minor problems, but the general manager stepped in and cleared everything up! Hospitality is definitely his number 1 priority.

This was my second stay at the Ramada and I was very pleased with my choice. The hotel is convenient to where I had meetings, and the staff was always helpful if I needed to find a taxi to go further. The hotel is comfortable, quiet, and offers everything I need. I ordered room service the first night when I was too tired to go down to the restaurant and it was so good, fast, and affordable that I used it often (something I never do). (Shout out to Robel, one of the wait staff!)

I had trouble with outdated software when trying to print in the business center.

Excellent location near the airport but close to many services and shops. Excellent breakfast, I loved also the gym room and in general the common spaces. The rooms are large and nice, the toilet is confortable and clean. The staff is fantastic and very kind, this is my second stay here and I feel somehow at home. I could listen to good ethio music live one night in the bar, this was very appreciated. The two restaurants available are both nice and good.

The bed covers are designed for cold nights, but a lighter one could be useful for those who prefer not to sleep with the air conditioner on.

The room is very spacious and clean. The bed itself is very comfortable. The breakfast choice is good enough. The quality of the food is very good. Also the Brazilian restaurant and the staff are really high quality. I can't see a difference in price to eat outside or in the hotel restaurant.

The hotel is really good but with some improvements could be great. The windows and the windows frames are very old and there is a lot of noise coming into the room. The bathroom have to be refreshed. The tiles look very old and outdated. There are four pillows for the bed but all of them are the same. I really like hotels where I have a different choice of pillows.

Excellent location very close to the airport and with plenty of shops, restaurants and coffee places nearby. Not that you need them, because the hotel bar/coffee shop in the lobby is wonderful! Very friendly and efficient staff, swift WIFI. Our room (702) was large, seemed newly renovated and had big and well laid-out bathroom. Complete bliss after a week of touring Ethiopia's back-waters. There's a large walk-in shower, plenty of free drinking water provieded as well as good toiletteries. The beds were supremely comfortable and we had an excellent night's sleep. The airport shuttle which we had booked for 6am was on time and we were informed by telephone to our room when it was ready. Next time in Addis, we will definitely stay at the Ramada again, which offered us superb value for money. Can't wait to try the restaurant on the 10th floor.

Rather a lot of outside noise and also from the hotel room doors which close with a bang. If you need an early night (or want to sleep in in the morning), bring earplugs!

The property is impeccably maintained, exuding a pristine aura that's truly inviting. The delectable cuisine served here is a testament to culinary excellence. The staff members go above and beyond, radiating warmth with their friendliness and unwavering helpfulness. Not only does this place offer top-notch service, but it also boasts a variety of excellent restaurants to suit diverse tastes. Whether seeking a casual dining experience or something more refined, there are plentiful options for guests to indulge and unwind. Overall, a delightful haven where quality service, delightful cuisine, and amiable ambiance converge harmoniously.

None. Everything is pleasant.

great reception staff and front of manger amazing.👏👏 the evening restaurant staff are outstanding and service ( 1 first Flor )

one of the breakfast supervisor her name is Tigist very unprofessional and unfriendly. unfortunately some staff hasn’t been provided proper training how to deal with hospitality industry. kidus and Casher Mesert please provide them proper training

The staff were helpful Room was a good size Bed was comfortable I enjoyed the bar The coffee experience out front was a treat

The hotel needs some refresh, there were scuffs and torn carpets and generally there's a shabbiness to it. I was a bit surprised. This was not in the room but in corridors and common areas. The internet was slow. I was upgraded to a business room (great) but that room looked directly onto another building. I would have preferred a lower level room with a view of the city instead.

The service was absolutely exceptional! From the moment I walked in, the front office staff greeted me with warm hospitality and professionalism, making me feel truly welcome. They were incredibly helpful, efficient, and always ready to assist with a smile. Their attention to detail and dedication to excellent customer service made my stay not only enjoyable but also stress-free.

Nothing. Everything was great!

This hotel is very close to the airport and the free transfer to and from it works fine. Breakfast is very good, with local and international options. Bedrooms are spacious and comfortable, and the concierge really helped us with taxi service and recommendations.

Communication before our arrival was ok, but they couldn't give us some recommendations so we could plan ahead our activities in the city. Maybe a simple brochure with some agencies, restaurants, cafes and touristic sites would sufice.