Good location and the staff very kind

Lot’s of issues about breakfast. One day no ham and cheese. Always missing forks, knifes and plates. Lots of guests complaining. This is the only problem about this hotel.

Rooms with Ocean view. Very good breakfast bar.

The toilet seat was made with a cushion which absorbed urine and it smelled.

Overall, we had a great experience. The hotel staff were very attentive to our every needs. The bar was nice with an espresso machine so you didn't have to go find coffee. The restaurant had delicious food plus a free large buffet and 1 day we had a free buffet lunch. The restaurant staff was excellent, especially William. The last night we were there there was live Brazilian music. Our room had a balcony with a table and 2 chairs and we had an amazing view of the ocean where we could hear the waves crashing. The room was cleaned everyday. The bed was firm and this is important since I have a bad back. The beach was across the street and we had beach towels from the hotel to use. There's a pool and a large jacuzzi which we never used. There's even a children's play area by the lobby.

We had 2 days of rainy, windy weather and the howling of the winds was very loud so it was hard to sleep. I don't blame the hotel. Other then that any minor things were trivial.

Location

Needs a “face lift” Ligths in the lobby ladies restroom do not turn on automatically. WC door in room 515 doesn’t stay steady open. Sometimes bad odor in the toilet Do not like the system if wearing a wrist band to move around-different system should be identified. A lady hates to go out wearing such wrist band. Swimming pool in the shaddow most times

The personnel was kind and helpful. We received a room upgrade free of charge. The view from the balcony was stunning. Both public areas and the room were clean and very well maintained. Decently equipped gym and open 24hs. Nice swimming pool area.

The breakfast could be more varied with better quality products.

The breakfast is amazing! Although it does get quiet busy in there. The room was clean and a good size, and we had a balcony overlooking the beach! We had amazing views of the sunset! The hotel had everything we needed, we were super happy with our stay. We also loved the area, Barra is a little less crowded, and felt alot safer than other parts.

Only think i can think of is that the gym is very small and it was very hot in there, aircon would have been good!

The customer service was top tier. Especially from Evelyn upfront, always extremely helpful! Also Raul the person assigned to my room was always on point, kept my room tidy and fresh.

There’s was mold in some places but I think is due to been in front of the beach constant moisture.

Great Location. Pool is nice as well as the pool bar.

I stayed there 4 nights and yes my bed was made up everyday, but a change in sheets would have been nice. Breakfast was a free for all no direction people cutting in front of you while you wait.

The breakfast was very good with a lot of choices, the room was very comfortable and with the beach right across the street it was a perfect location. The staff were very kind in every way!

Modern and clean

The pool has a lot of shadow during the day. Some people from the stuff were not friendly.. from the cocktails bar and restaurant.