Hotel was very conveniently located to the centre of the old town & had a great cafe just downstairs. When our safe didn't work they kindly transferred us to another room on the floor above. The only thing with the new room was it was located next to the lift so you could hear the lift during the night (although it did not keep us awake but we wondered what the noise was on the first night).

Being located next to the lift. Having to leave our key at reception when leaving the hotel, we like the freedom to just come & go as we please without always having to stop at reception.

Location was excellent. Staff was better than any hotel we have ever stayed in! The coffee and tea facility near reception was top notch. Roma’s clean and so was bathroom. We liked everything about this hotel. It was very thoughtful of the managireak staff to put a disposable container in coffee/tea tray for used tea bags! Super thoughtfulness and only hotel, I have ever stayed in,to do it!

When we liked everything, there was nothing to dislike.

Location of hotel very close to train and bus station. Room which I upgraded to a slightly bigger one at 30 euros was good and quiet. Staff at front desk quite friendly.

Breakfast could be better with more selections. There was no milk in the room to have a good cup of tea or coffee. The window shades were complicated to work just like some of the lighting in the room.

The staff were awesome. Location was outstanding…easy to walk to the heart of the city and the main park by the lake. Easy to find and access by car. The garage had direct elevator to the lobby and rooms. The breakfast was delightful and they kept a Nespresso machine in the lobby for anytime coffee.

No complaints.

The room had air conditioning, bed was firm, room was a good size, our room had a terrace but we did not use much bc it was too hot. Great location, not in the middle of the old town and the throngs of people but right next to it. Also, very quiet. Never heard anyone and I think the hotel was full.

Breakfast is not very varied but good options and tasty. hotel parking lot was full but for us it was not a problem. Receptionist guided us to nearby parking garages that were very convenient and I think even cheaper.

A great location in the heart of Annecy. The staff were welcoming and very helpful. The room was a good size and mine, on the first floor, had access to a roof terrace with a small table and chairs (and an ashtray for those few smokers out there). The bed was comfortable and my room, facing away from the street, was very quiet. I used the car park, and while the entrance is tight, the receptionist guided me in each time and so no scrapes or bumps! Breakfast had a good continental selection, but nothing cooked in terms of a UK/US style. Overall, I'd definitely stay again if I return to Annecy.

The only slightly annoying thing is the fact there is no evening meal available as no restaurant in the hotel. There are many very good restaurants a short walk away given the hotels central location, so not a big issue, but sometimes after a full day I just want to go downstairs to eat without having to go out again and find something.

Room was very cleane and comfortable. Location was perfect - just by the old town and close to the lake with very nice restaurants and shops near by. Breakfast was very nice with lovely warm fresh bread, and everything one could wish for. Everyone was very helpful and friendly.

Room was clean and spacious enough for a couple of nights (we were only 1 night). Location is very convenient for the old town quarter. Private car park (although not free!)

No express breakfast ie coffee+croissant. It was only full (expensive) breakfast which not needed.

very clean hotel, very long and comfortable bath, comfy bed, staff friendly,relaxed and attentive. Triple glazed windows and balcony door meant my front facing room was absolutely silent.Good value breakfast. Excellent stay. Thanks

all good

Really an exceptional property, and one of the best in my experiences across Europe. Perfect location near Lake Annecy, as well as a great mix of restaurants, boulangeries, and patisseries. The staff went out of their way to be friendly and helpful, and they made the entire visit easy.

just the minor hassles that go along with small parking spaces, translation issues, and the like.