The room looks really nice. The room is really dark when the curtain is closed. Its big enough. TV is of good size. They make the bed for you every day. There was an elevator to bring you to the desired floor. Can make coffee and tea every day. You get 2 bottles of water on the house. Enough plugs to charge your phone. The personnel was very nice. The massage was relaxing.

The toilet is too high. The gym looks old. I haven't used anything there, but you have to go through it to get to the Spa. The spa could get a renovation. Breakfast is too expensive for what you get. We knew that before, but wanted to try anyways at least once. Regarding lighting, it's either all lights go on or none. Cannot just have the "bedside" lights on.

The Restaurant food and service was absolutely SUPERB wonderful gifted Chef exceptional meal, with such quality ingredients beautifully presented plate after plate .would definitely go again if travelling in the area. Lovely staff comfortable bed spacious room.

The toilet in the room was hung so high on the wall that my feet couldn’t reach the floor properly. Had to put feet on something in order to sit on it properly. The room was very dark, felt it needed an update to brighten it up. Other than those points the bed was very comfortable the sheets were lovely the room was spacious and very clean. Would still definitely stay there again, as it was an overall very positive stay and exceptional restaurant.

The room was clean and spacious, staff were welcoming and helpful. We had dinner at the michellin-starred restaurant and that was very nice!!! Waiters were attentive and friendly, food was of good quality and the atmosphere was nice.

The entrance of the hotel was a bit difficult to find on the road, we missed it on our first attempt and had to run a big circle to dirve there again. Perhaps a bigger/clearer signpost can help. The parking slot was safe and easy though.

We had the tasting menu which included four fish courses, a choice of two mains and two desserts, together with the wine pairing. The food and wine were excellent both in taste and presentation. Superb!

We were a little surprised that both desserts were served together, even though the menu said this would happen. Also why no wine pairing with the desserts, of the option of one? We had an attic room which felt a little cramped.

Loved the staff, the Michelin Star restaurant in the hotel and the incredible meal, and the spaciousness of the room. The beautiful courtyards and overall windows and lighting create an inviting ambiance.

Staff were very helpful, my mum hurt her hand and needed ice, lady at front desk was very nice & efficient with helping. Staff are very courteous, I think they make the place.

We were put on different floors, at check in. I was in a room directly above my parents and could actually hear them through the ventilation. Had odd things like I had bath but no door to bathroom. My parents and brother had only showers. My bath had screen on wrong end, should be where most likely to splash ie near taps but was on other end. No shelf to put toiletries in the showers, have to bend to floor. Toilet in a separate room to shower/bath even though lots of room in the bathroom. So have to walk across room to wash your hands. Second floor has sloping roof, fine for me I’m short, not favourable to my taller brother. Michelin Star restaurant is closed Sunday and Monday night, so we didn’t get to try it as our ferry was on Tues morning

Everything was excellent - and exceeded my expectations. Slightly out of the centre of Caen (but on several local bus routes), a very warm welcome. Bedroom was very spacious with lots of power points. Food was beyond excellent!! And with a shop on site, I could not resist buying lots of wonderful memories!! I hope I will return

There was nothing not to like!!

The staff was phenomenal, especially Julia. Unfortunately we were not able to dine at their Michelin star restaurant because we were in for Dday and visiting other areas nearby. Our room was spacious, comfortable, and clean and I wished we had more time to relax, enjoy our stay and time in the city. Regardless, I highly recommend this hotel and would definitely stay here.

Nothing.

Very spacious rooms and well equiped, breakfast is excellent, the restaurant is exceptional. The hotel staff is very friendly, professional and efficient.

The rooms need more closets and drawers

location was good for our daily trips out the room had everything we needed found very strange the separate toilet had no wash basin for washing hands.

the above was our main negative breakfast not included in the price of the room booking and €18 was expensive for myself only having a little muesli and coffee not worth the €18.