The staff were helpful and friendly. The breakfast was lovely, a good selection of food. The pool looked good, although I didn't use it myself. The bed and pillows were extremely comfy and well beyond expectation. Although there is no kettle in the rooms, tea and coffee are available for free down near reception. There is also a water dispenser which was very useful. It is a 5-10 minute walk to the citadel.

This is not a reflection of the hotel at all but as a solo traveller, travelling just off season, I didn't feel very comfortable going out at night. There weren't many people about and the area appeared run down in places. That is in no way the fault of the hotel, simply something less adventurous travellers might want to consider. I gather it is much busier in the main season with more people about. I still had a lovely time.

The staff are really friendly, the room had lovely comfy beds, the bedroom area was quiet at night, lovely swimming pool, great selection of food for breakfast. There isn't any kettle in the rooom but at reception there is a kettle, tea and coffee and also a cold water dispenser for filling your reusable bottle. The hotel is only 10 minutes walk from the medieval castle and 15 minutes walk from the town centre. Ideal location for a good price.

The glass panel on the side of the bath isn't long enough so the entire bathroom gets a shower when someone uses the shower. The cups at the tea/coffee station in reception are paper. Real cups that can be washed are more environmentally friendly

The hotel was very well located near the medieval town. There is a parking availlable at the hotel. The room had a good space, the beds were conforfable and the bathroom was very large for Ibis' standards. The sfaff was very polite.

Overall the room was clean. However, we found two points that let us very uncomfortable: one towel was not clean and we had to request for another/ the shower also had a cleaning problem: there was a hair stucked in the part where the water comes out and we had to clean it in order to use it.

Great location with secure parking a 10 minute walk from the medieval city of Carcassonne. The room was typical of an Ibis Styles hotel - perfectly comfortable, clean and functional - ideal for a one or two night stay. Breakfast was a full buffet (ability to cook boiled eggs aswell) but quite busy at peak times! However the staff were excellent at replenishing items constantly throughout the breakfast period. I have to also mention that the car park is filled with beautiful Chinaberry trees which were in full bloom during our visit and the scent as we walked into the hotel was fabulous! An extra bonus from nature!

It was very disappointing that the swimming pool was out of commission, apparently because it was waiting to be serviced. However we felt this should have been done much earlier in the season as it would have been great to have cooled off in the pool as the temperature was in the high 30’s the days we were there.

Great breakfast selection, very clean room and facilities with bright appearance and little stories with reference to Carcassone's history, friendly staff, casual atmosphere, green outside area, quiet location in short walking to La Cité, even city centre was within walking distance.

Bummer that the pool was closed despite temperatures still being warm. Air in the room felt dry but thankfully we were able to open a window.

Close enough to the Cité, bed was super comfy. Great shower. Excellent breakfast. Staff are very friendly.

My only complaint was the room heat maxxed out at 22c. After coming back freezing from a long late November walk through town I just wanted to warm up. Also, no water glasses or cups in room. Not a deal breaker in either case, I have stayed here many times and would come back, but there it is.

Easy walk to the castle where there are good shops, restaurants etc. Friendly, helpful staff. Very clean and very good value.

No English speaking news TV (e.g. CNN or BBC World Service) would expect this in view of multi-national guests. Breakfast was a bit "open" with others touching food etc. would prefer e.g. individual bread rolls rather than everyone using same loaf!

Location is perfect. The old town is just in 5 minutes walk. The room was clean and quiet. The shower was working well. The breakfast was also good, nothing special but everything you need. You can also have some family activities at the reception.

Everything was okay. It’s needed to say that the room is quite small and simple - for those who prefer more spacious and comfortable rooms.

The staff were excellent very friendly and helpful. The decor was very nice. The pool was lovely. Also the location was great.

The bed wasn't very comfortable. Also, the hotel should let you know that taxis are not readily available to take you to the airport for your return flight. They should warn you to book the taxi 24hrs in advance.

It’s on the number 2 bus route which was fantastic as this is the bus that takes you to the lake and the big supermarket and into town. Buses cost €1 and your ticket is valid for an hour. This hotel was amazing, it has a gym and a pool.

It was great and I will definitely stay again but you do need a big net by your pool for all the midges that have gone for a one way dip…