Absolutely everything. This was the best stay of our entire lives and we have stayed in some lovley hotels. Cannot speak highly of this hotel and their staff. The hotel facilities on their own are 5 star but the service from the staff adds another 5 stars on top of that! The hotel staff helped me plan a proposal in the hotel and it was nothing short of perfection. Simon and his colleague on reception who had the glasses (sorry i forget her name) were incredible. I will never forget the service they gave us.

Absolutely nothing.

The staff. The staff will make you feel like you are the only guest! Anoushka at the front desk is professional, warm and welcoming. Our comfort was so important to her. She seemed to know exactly what we desired of this short but wonderful trip. She truly cares about her guests. The hotels’ location is perfect for walking everywhere. The room was gorgeous immaculately cleaned and the beds were very comfortable. Even the bathroom was beautiful!

Loved everything about it!

Food from restaurant was yummy but pricey. Great central location with balcony in the room overlooking a beautiful street. Friendly staff. Would definitely stay again.

I stayed for three nights and out of two of the three, someone attempted to enter my room around 5pm while I was resting/getting ready for the evening. They knocked, didn't hear my response, and just opened the door. I was startled to say the least.

Everything.

Separated (two small) mattresses combined in one with zip on big bed. And as a result in the middle of bed you have hole ))) and pain in the back after sleep in it. I was told on the reception- all rooms have this kind of mattresses… thin mattress was added, but it didn’t helped much. Also concierge service depending on a day and worker - sometimes was very quick, but sometimes it was necessary to wait answer more then 12 hours…

best location, attentive service and nice rooms. The hotel is close to everything and it's beautiful and well decorated. We booked two connecting rooms and it's spacious. Conceiage helped us with restaurant booking and show tickets booking. The food in the hotel restaurant is Michelin level as well as its breakfast. It was such a pleasant stay.

nothing

Location, staff, services- everything was amazing! We always stay in 5 star hotel chains, this time we wanted to try something new in Paris, I can tell that I felt most comfortable here. The view was amazing from Junior Suite with balcony, there aren’t many hotels in Paris offering this much. Thank you Hugo for warm welcome

The room was lovely. The staff was welcoming and went out of their way to make our stay perfect. The hotel is lovely and smaller so they have attention to each detail. The location was perfect and we were able to walk to most tourist destinations. I highly recommend this gem

Nothing

Desk staff was delightful. Friendly and kind. The rooms (we had 2 connecting rooms) were immaculately clean and a great size (I’ve stayed in Paris several times before and the rooms we had were much larger). The beds were comfortable and the linens soft. Breakfast was very good. Wide selection of choices. Staff was attentive. Overall a wonderful stay.

The only things that could be improved upon were the towels and robes. The robes in our room would fit a 6 year old. Same with the towels. Very small.

the most beautiful hotel. the light pink aesthetic was my favorite part. the staff are the nicest people I spoke too in Paris. it was my best friends birthday and they went all out with balloons, cake wine and chocolate. they also took the cutest Polaroid photo of us and delivered it before we checked out. we also really loved the 24/7 room service. we can’t wait to come back and agreed we can never stay anywhere else in Paris again.

absolutely nothing.

The staff were excellent, very helpful and attentive. Location is great, the room was big and comfortable with a lovely bathroom and the breakfast was great too. I would definitely recommend it