Excellent hotel experience! The structure in itself is very nice for its position, the services it offers, the comfort of the rooms, the lovely breakfast... but in my opinion what makes it a 10 is the staff. The hotel was fully booked and they were very busy, but that never transpired in the way they dealt with the guests: they were always patient, always willing to go the extra mile and they made us feel truly welcome. A casual-family-vibe that is just priceless.

There were works ongoing in the parking lot and this made the parking situation somewhat crowded, however this was handled with such grace by the staff that it wasn't that big of a deal.

The man at the front desk was warm and welcoming. He even dug out some converters for us since we forgot to bring them ourselves. At the end of our stay, when one of my daughters left a converter someplace else, he agreed to allow her to return it later, since she is currently living in a nearby village. We were grateful for his flexibility and understanding. We also found that the breakfast buffet offered a healthy and rich variety from which we could choose. We looked forward to it every morning. The town was charming and there was ample parking for our rented vehicle. We will definitely be back! Thank you.

Great location right on the River Ache with loungers & chairs on the river bank which were lovely to relax in the sun. Extensive breakfast selection which really set us up for the day, we often missed lunch as we weren't hungry. The usual choice of cereals, cold meats, yoghurt, fruit (dried & fresh) & the most wonderful selection of breads. There was a small selection of hot food - bacon with scrambled or boiled eggs. Our room was on the ground floor next to the road so we had a little noise but the double glazing is very good. The room was comfortable with a walk in shower, wardrobe, tv etc & was cleaned daily. The only down side was the restaurant was shut in the evenings but there are plenty of places to eat nearby or a short drive away. If you have a car, there is limited parking in front of & at the back of the hotel & cars often double parked. We weren't told that if you double parked behind someone else, you needed to leave your keys in the car so it could be moved if need be. We only did it once! The hotel is directly opposite the bus/train station & services are frequent & go everywhere. There is a nice pool. We didn't get to use it but it was popular with other guests. There are also massage, hair & beauty facilities which I imagine are open if you actually book an appointment. The staff are lovely, so friendly & helpful. Arne was a joy at breakfast each day & Peter helped my husband get into his suitcase when the lock wouldn't open on the day we arrived, going as far as to phone Samsonite for advice.

The location was awesome. The hotel staff from the front desk staff, housekeeping, and resteraunt were all great. We had two incidents with elderly mother. She fell in the parking lot and two staff came running to help. She fell down two steps in the restaurant, and multiple staff helped right away to take her to the room as she requested. She lost her purse when she fell. It had her passport and a lot of money and jewelry in it. It was returned with everything in it. Very honest, kind, and caring people.

Nothing at all.

What can you say but WOW! A truly amazing stay.... in a CASTLE 🏰! The owners did an amazing job in years of restoration and turning it into a place for someone to stay or weddings. So many spots to enjoy the view of the Rhine River below. It was difficult to choose my favorite. Our room was large with a fairly good-sized kitchen with chairs and table. Thier library had comfortable sofa and chairs pulled up to a beautiful fireplace to sit in front of. A grand piano and a cozy area to place chess in if you wished. We decided to sit outside on the covered terrace at night (it was raining) and just enjoy the lights from the town below. Of course, we enjoyed a bottle of the red wine they had on stock while we sat too! Breakfast was filled with made to order eggs and bacon and everything else you could think of. The staff was very friendly and answered all our questions.

If I had to pick something... might be the tight area to unload on the very steep hill. It was a little tricky to maneuver but was successful!

The hotel location is convenient, just a five-minute walk to the bus station. The front desk provides a city card for free bus rides, and the breakfast has many delicious options.

The only drawback is that, although the hotel has an elevator, there is a half-floor height difference between the elevator stop and the rooms, so you still need to go down stairs after exiting the elevator. This setup is less convenient for guests carrying large luggage.

Location and cleanness and the 24/7 open lounge. Off-course the kind receptionist.

1) No security methods applied in the property as the rooms are accessible via the elevators to any one. There should be a security access card to enter the premises dedicated for the guest especially there are multiple entries other than the reception. 2) the breakfast’s team were unkind and not welcoming to us as (Arab tourist) . I had a serious issue with the waiter that he keeps bringing wrong orders every time although i have allergy concerns. Mr. Peter abled to solve the issue smoothly but again the last order i received was totally uneatable that it was made purposely not eatable. 3) difficult to reach the floor if you have a disable or stroller (baby)

Typical German style breakfast. Hotel within easy access of main roads and public transport to get to all locations. Great beds and plenty of food locations around the area.

Some rules for the swimming pool would be nice. It's meant to be a place to warm up after hiking in the mountains but of course Americans who can't handle their drink were dominating the pool. Car parking space is alao limited, so be aware of that if you're driving there with a personal car.

Breakfast was really good. There was a nice selection of cheeses, meats, breads etc. The coffee machine was great. Everyone in our family found something they liked to eat to start the day. The dining room has an outdoor area too, overlooking the water. Our room was spacious and clean. Our balcony overlooked the river (and road). The bathroom was small, but functional and very clean. We also ate dinner at the restaurant - it was convenient and the selection was good. Most of the staff were very helpful and friendly. There was an elevator to help with luggage- very convenient. Location is great for all the activities in the area. Parking was very easy. The shower in our room was small - just be aware if you are very tall or larger, this may be a bit tight. The ceiling in our room was slanted, so one person had to crawl out of the bed at the foot of the bed, because of how the bed was situated (this is a note for people who may have mobility issues that would make it hard to scoot down to the end of the bed). There are lounge chairs by the water, a perfect place to relax at end of day. We would stay here again and would recommend it to others!

It's not the hotel's fault, but it was really hot while we were there. No a/c and no fans, which is typical for Germany, but for some visitors it might be difficult to sleep and get comfortable. Other than that, we really loved this hotel.

The hotel was very clean. Restaurant had many options. The breakfast was good and very handy to have to start our day. Parking was easy.

The location of our room (55) was undesirable because it was a corner room on the ground level right next to the sidewalk and parking lot. Garage was picked up one morning across the street. No AC required us to open the windows but it was so noisy. Plus we had to keep the curtains shut for privacy. Not ideal but I guess someone has to get that room.