Amaizing breakfast, wonderfull view and the pool is very special. The roads were clear of snow during December and we felt safe driving there. We enjoyed every moment!!! Excellent value for money.

Need to check the charges carefully. There were mistakes and wrong charges also in the restarant and in reception. 20 ero parking is not included in price.

Nice location in the Bavarian alps decent size room for the basic level fridge useful good sized beds balcony with chairs excellent breakfast facilities which served till 12.00 week days or 1300 on Sundays amazing ! good spa facilities which we used Good underground parking

Taking the full amount of the total cost for 3 nights (some € 900 ) 8-9 months or so before our actual stay ie the previous year was ridiculous in the extreme. i can understand taking a deposit perfectly acceptable but the entire amount and then no cancellation or flexibility either! Very unimpressed with what the 3 restaurants menus had to offer so much so we decided to eat out Should introduce some time scales/allocations for adults ONLY sessions in the swimming pool there was only one child in the whole facility which was constantly wining loudly this made our experience short and not much fun We both suffered with the lack of air con in the room seems to me for a 5 star hotel that should not be the case we ended up with the balcony door open

We stayed here for two nights in different room types to have different experiences. Must say, room and sleeping quality was the best and superb during our 12 days trip around. The hotel was easily reachable from main train station with bus 838. Convenient, peaceful, scenic location next to Eagle’s nest bus station. Courteous staff especially at bar, reception, service team. Food at bar was really nice. Cons: 1) if you have your own car then this location is best otherwise one will have to rely on limited frequency public transport. Taxis are available whole time but would be very expensive to go to different places. 2) very limited vegan / vegetarian (no egg) options in breakfast. We had to survive on bread/butter/muesli and honey. For dinner they prepared veg pasta out of the menu which was quite good. 3) Breakfast restuarnt staff could be more courteous. Overly expensive for many things but had a wonderful sleep quality and overall experience.

The staff is very friendly. The activity consierges are ready to help. The room and the entire hotel is very comfortable. Our room was large. The bar in evenings is a nice place to sit, with live music and a library. Very good choice of teas and The surrounding nature is fantastic, especially the walking tour around the hotel (1 hour) The view from the hotel is spectacular.

Everything was fine

I had the most incredible stay at Kempinski Hotel Berchtesgaden, and let me tell you, I stayed in the panoramic room 255, where I woke up every morning to the most breathtaking panoramic view of the majestic Alps right outside my window. The room was spotless! The housekeeping team was so meticulous, they left no stone unturned in ensuring my stay was flawless. The bed was very comfortable! They even had this clever two-cover approach, which was perfect for those of us who have partners that like to "borrow" all the covers! But let's talk about the pool – oh, the pool! Set against the stunning backdrop of the Bavarian Alps, The pool seamlessly transitioned from indoor to outdoor with its automatic glass feature thing, adding an extra touch of magic. And guess what? The pool area was meticulously maintained, so you could just relax and soak up the breathtaking surroundings. And did I mention the gym? It was open 24/7. Though it leaned more towards beginner and cardio exercises, they had all the equipment you needed. The sauna and relaxation zone was a naked zone! It's the culture here, So i was told, as a middle ground, you can wrap your towel around. Now, let me tell you about the outstanding service I received from the staff at Kempinski. From the moment I walked in, they treated me like a VIP. The reception, bar, and staff members were so warm and attentive, they made me feel like royalty! They went above and beyond to anticipate my needs and provided personalized recommendations that took my stay to the next level. I can't thank them enough for their genuine passion for hospitality and for making me feel like a truly valued guest. The Activities team is top-notch and is the most useful and unique thing about this hotel!

They just kept changing my towels every morning! well, its expected of a place like this.

Everything!!!!! This was our second time to stay here, and just like before, it was amazing. The entire experience was outstanding, with nothing being too much for any of the staff to help us with. In particular, Victor, at the reception, was excellent. We needed some help with a few things, and he went above and beyond to help us out. He is a really excellent staff member as are all the staff. I was even able to get a last-minute massage in the spa, and again, it was excellent. Tatiana was an outstanding therapist, one of the best I have had so far. The food was fantastic, from breakfast, lunch, and dinner, everything was pure perfection. In particular, dinner in the restaurant on our last night. The staff were brilliant, so attentive, even providing us with specially requested deserts not on the menu. This is by far the best hotel we have stayed in, and we will most definitely be returning soon. Not to forget the location of the hotel, nowhere like it !!

Nothing, loved it all

Location is unbelievable. Facilities are great. Staff very friendly and helpful. My partner and I got engaged during our stay and received some complementary drinks and small cake.

Some minor incidents/miscommunications. Bar staff spilled our drinks at the Kamin Bar (on and around our table) which wasn't cleaned for at least 20 minutes after so we moved tables. Also a couple of orders at breakfast and at the Kamin Bar came wrong, but no big deal and were corrected. Only other minor mention is the pillows in the bedroom were not great.

Our recent stay at the Kempinski Hotel Berchtesgaden was an unforgettable alpine retreat. Nestled in the heart of the Bavarian Alps, this luxurious hotel managed to strike the perfect balance between modern elegance and traditional alpine charm. Upon arrival, we were captivated by the hotel's stunning architecture, which harmoniously blended with the breathtaking natural surroundings. The floor-to-ceiling windows and outdoor terraces offered mesmerizing panoramic views of the mountains, providing a sense of tranquility that stayed with us throughout our visit. Our spacious room featured contemporary furnishings and top-notch amenities. The private balcony served as a front-row seat to the magnificent alpine landscape, making it the ideal spot to enjoy our morning coffee and breathe in the crisp mountain air. The dining experience at Johann Grill was exceptional. The restaurant showcased a delightful fusion of regional and international flavors, with each dish expertly prepared and beautifully presented. The sumptuous breakfast buffet quickly became a cherished morning ritual, offering an impressive selection of delectable options. During our stay, the hotel staff went above and beyond to make my wife's birthday special. They treated us to a chef's special menu, which was a delightful surprise and a testament to their commitment to personalized service. The hotel's location provided easy access to various outdoor activities, such as hiking and exploring the charming local towns. The concierge team played a crucial role in helping us plan our daily excursions, offering expert advice and seamless transportation arrangements. What truly set Kempinski Hotel Berchtesgaden apart, however, was the exceptional service provided by the warm and attentive staff. From the moment we arrived, we were greeted with genuine hospitality, and every interaction throughout our stay demonstrated their dedication to creating a memorable experience for their guests.

Our shower head was broken but they fixed it in no time.

Absolutely beautiful hotel in a stunning location. The rooms with the view have a stunning view over to Berchtesgaden. Rooms are spacious, well-equipped and very clean and comfortable. Breakfast is probably the best going. Main restaurant is fantastic and snacks from the bar are very good. Staff incredibly helpful and friendly. The pool (indoor and outdoor) are lovely and the spa (no extra charge unlike some places we have visited) is very spacious, very clean and really well-equipped. Often some fantastic old and classic cars in the underground car park. Overall my wife’s favourite hotel - this was our third stay and we hope to visit again next year.

The view was spectacular! All hotel facilities were very good and staff was exceptional, especially at checkin, the spa, breakfast and checkout.

We’ve stayed in the same quality hotels, but the other hotels had lower rates.