The room was spacious and light, the bed comfortable. Breakfast was delicious. Left a phone charger behind in the room and the Hotel contacted me to send back to my home - very helpful - Thank You The underground garage car carousel is so entertaining !

There is an elevator but to enter from the front entrance you need to climb a flight of steps, the only way to avoid this is to entre through the underground carpark. This might have been helpfulful information shared before arrival. Feathered pillows would be a good option for customers too.

Beautiful historic building beautifully renovated with modern comforts. Great bed and water pressure in the shower. Balcony on the street facing the Alster is a dream for morning coffee. Lovely complimentary breakfast and friendly staff. Truly my favorite location in Hamburg; you can walk to Jungfernstieg in 30 minutes, but you’re away from the tourist core and 10 minutes walk to trendy restaurants and cafes in charming Uhlenhorst and Winterhude.

Would love a bathtub in addition to the small shower

The property itself is gorgeous with a very homely feel to it rather than a hotel. The views from the property are very scenic with lots of trees and Lake Alster. The room and the bathroom are very well decorated and relaxing after a long day sight-seeing.

The location is not ideal for sightseeing as most of the tourist attractions are near Elbe river and not near Lake Alster. The breakfast buffet room is quite cramped and hence difficult to serve if there are more than 2 persons in that area.

Nice, small hotel in well-renovated older building. Big rooms with high-ceilings, comfortable beds, nicely decorated, minibar. Big bathrooms. Nice location at the lake. It’s quite a walk. you can walk along the lake to the city centre

Breakfast buffet in a too small room, gets crowded. Only one coffee machine … which didn’t work. Quality of breakfast food and drink items has declined compared to earlier visits

Upgraded room with tons of space, including own living room Lovely surroundings Good restaurants nearby Friendly staff Beautiful architecture of hotel

Toilet was a little bit dirty when we arrived Breakfast room was quite small and the options for warm food were limited. Also bigger plates needed. No air conditioning in room, so very warm even with outside temperatures at 21C.

Beautifully renovated old building, with great location in quiet neighbourhood and in acceptable distance to the city center (if you don't want to stay in the centre of the city). Great breakfast buffet with lots of different options to choose between.

Very nice hotel but also a bit pricy though. And hotel parking was expensive.

A large room with en suite bathroom in a fine old mansion. A quiet location in a very affluent suburb of the city with good public transport links into town. Alternatively a very pleasant lakeside stroll will take you to the centre. Plenty of choice at the buffet breakfast.

The public areas were a bit over heated for my liking but might suite those from warmer climes.

Very nice location, close to Alster lake. Clean rooms, nice breakfast. Senior manager very helpful!

At first we were sent to the room located at the basement - no lift available, steep stairs, mold smell and even urine smell when we opened the window as it faced the wall and a tiny backyard. There was no kettle in the room. Plus some issues with closing the safe, needed help to reset the setup. Wi-fi was quite slow. Staff was not helpful at all, untill the senior manager came up and solved the problem, so next day we moved to another room on higher floor, just what we expected to have while choosing this hotel.

We got a suite 45 square meter second floor view to the courtyard. I am very pleased with the room itself and the service. Spacious room with beautiful high ceiling and clean and spacious bathroom. Bed was comfy and the room had nice radiators. Breakfast was also very good. The staff were also very helpful.

The bathroom light was not much and could be improved but overall no big complains !

The hotel is in a sensational location, not far from the centre, with which it is very well connected, yet in a quite secluded setting opposite a lake surrounded by greenery. An ideal place to relax, but also as a base for exploring Hamburg. Very helpful and communicative staff. Rooms with stylish interiors. Tasty breakfasts with options for everyone.