Friendly but still professional staff, always with a smile. Special mention to Daniel, Fabian and the restaurant waitress who I can’t pronounce her name but moved back from Berlin.

Very limited bar menu. More meal choices would be good as there are no eating places in the vicinity

Very close to the highway and easy to find Good parking facilities Outstanding reception and kitchen staff and room service Nice size room and very well isolated Good comfort Very nice breakfast with great wiev. Very nice and service minded staff In general very friendly and helpful staff

A minor thing, but maybe one English speaking entertainment channel. News are a little too boring to watch over and over again:-)

We had a good room, the same as it is showed in the website. The location is a little far from the city center, but there is a bus station in front of the hotel, which take you to the train station and with one train you can get to the city center.

Everything was good. Maybe the only thing that I can name here is the location. But it is something that you know in advance so it is not a minus point.

The hotel is situated very well with the metro and a bus stop in short walking distance. So, you can get quickly to the centre. Also, it's very quiet if you have a room facing the back, which is another plus. The staff is always friendly and helpful and the hotel also has a restaurant and a tiny shop for snacks, which is pretty convenient. The rooms are equipped with everything you need.

The doors to the rooms are a bit thin. You can hear everything what's going on in the hallway, which can be troubling for light sleepers. Also the front room face a street, which can be loud as well.

The hotel was chosen based on the location, very close to the subway and bus stop. Although the window overlooked the street, but the room was quiet and warm. Very comfortable mattress on the bed. Every day there was a tasty and fresh breakfast, but monotonous. Cleaning was done every day in the room, it was a pleasant surprise. At the reception, on request, they gave out a kettle and tea bags for free.

Good location and the rooms were comfy and clean. The hotel took extra care of getting me an extra bed for the kid. Paid Parking along the side was helpful but pricey. Easy access to local transport.

Kept getting mails to do an online check-in - this never worked!

Big, clean, and comfortable room. Nice staff. Good transport connections to the central part of Hamburg.

We had no breakfast as it seemed slightly overpriced. There was no kettle and tea/coffee in the room,which I would have expected for a hotel of this level.

We booked a double-room with an extra bed for a child. On the night in question, the hotel was out of extra beds, so we got a complimentary extra room instead. Very happy teenager! The breakfast was also very appreciated. We enjoyed a scenic view over the racecourse.

Nice location, 15 minutes away from the central station and even less to a bus station. Staff was friendly and very helpful, got a suggestion for the Lieferando app to order food because we arrived on a Sunday and everything was closed.

Very helpful and friendly staff at the reception. Excellent breakfast and room service food was delicious. Very well run hotel

Room was too hot as air-con wasn't working, however we were offered a free breakfast to compensated for this