The Location

They forgot to give room service, i did put the service sign on 11AM, came back 11PM nothing had happend. No new towel, i didn’t even had toilet paper. They finally changed my room but the the new room had a fridge out was of service. But overall 3 good nights.

Lovely hotel right next to the river. Reception staff very friendly, very nice lady named Malika checked us in. The room was so comfortable and clean with great air con (which was needed in 38 deg heat!) The bed was large and very comfortable. The bathroom I think had been newly renovated, with a large walk in shower and Crabtree and Evelyn toiletries. Didn’t pay extra for a river view, but we had a lovely view over the front entrance of the hotel and edge of the city, and a great sunset view one night! The breakfast was on special offer for our first morning, at €20 each instead of €29. The breakfast was definitely worth the price, fantastic buffet with everything you could wish for (apart from grilled tomatoes!) in a lovely cool and relaxing restaurant. Coffee self-serve from a machine but it was good coffee. Lovely outdoor terrace serving drinks/lunch, right by the river. The hotel is just a 2 minute walk from Mainzstrand, which has a man made beach by the river with loads of tables, chairs , bars/snacks. A great place to chill out! Only a 5 minute walk into the city and a short 25 min taxi ride from Frankfurt Airport.

We thought the standard breakfast price was a bit high - I think more guests would be encouraged to have breakfast there if a bit more reasonably priced. A lady with a dog in the breakfast room, letting the dog sit in the chair beside her, eating off a plate (plate on chair, not table). The staff shouldn’t allow this as it is unhygienic.

First of all, thank you for helping me with an early check-in. After a long international flight, it is the most welcome and refreshing thing to be able to check in on arrival, rather than to wait for the afternoon. Room: Lovely and very spacious, comfortable, and the sunscreens for afternoon sun were very welcome. The Nespresso machine was nice! Breakfast: wide selection, enough seating for all guests, nice view towards the river. Alternative access to the Dom-wing very convenient. The selection of gallery artworks for sale that was on display, was fascinating. Very supportive to artists to make your premium exhibition space available, with exposure to perhaps a more discerning group of people. A delightful stay, hope I can be back.

Really difficult to criticize anything. Perhaps the shower curtain/shower tray edge could be improved, there is a great deal of spatter, requiring quite a bit if time to wipe the floor. But this is really a minor issue, considering everything else.

Location is great, walking distance to old center. Bed very comfy, spacious room and very nice shower! breakfast was complete, staff was friendly overall. would come back here.

After paying for the parking I had to wait for another colleague to check out and since the parking spot was very tight, it took me a few turns to get the car out. when leaving the parking it showed that I needed to pay another 4 euros (after paying 34 already), luckily it was solved via the intercom. Curtains in the room were not sufficient and very old compared to rest of the room, really poor quality. Bring your sleeping mask ;-)

Nice dinner and breakfast in the hotel

The staff serving the dinner appeared to us as not trained to do this job. They were nice and caring but incompetent for serving in an hotel of such a high reputation. For example we had finished our starters and the lady came with the plates full whereas she had not removed the plates of the starters. She ended up putting everything on the table. Then she removed the plates of the starters. Fortunately there were enough space on the table. We don't blame the staff.

i loved the location, being very close to the town center and the event being hosted next door. i really liked the property, room size, the bed and the bathroom (these are my primary requirements) and the Wifi provided. the reception staff were friendly, professional and helpful.

The Car parking price was expensive. it was over 100 EUR for 3 nights of parking and i thought hotel guests should have reduced parking prices. I don't know the prices for outside parking, but i recall the Marriott Bremen charged me much less when i stayed there last time. The television could do with some more English channels as well.

Hilton Mainz is well located if you want to explore the town. Rooms are neat and clean with excellent water pressure in the shower and the breakfast is amazing.

I don’t usually select big international hotels on my holiday as I find them cold, impersonal and frankly I could have had the same experience in my home town, however, the staff are very friendly and were welcoming.

Since the temperature was very cold -5 degrees, I felt the heating could have been better. It would have been nice to have had a welcome pack. Proper Menus, and information abouttje hotel and the local area

Very friendly welcoming and very friendly checkout. Very friendly bar keepers.

The bathroom was very small. Also no more earbuds, shower cap nor cottonwool pads. Cheap shampoo and bodywash in a dispenser. The minibar was not well stocked as well as the coffee station. Very unloving packed. No sugar but lots of coffee whitener.

The location of the hotel is fabulous. It is located on the ricer where the center is too close. The hotel is quiet and the staff are friendly

The bathroom of the hotel is unfortunately getting wet because of the poor finishing of floor.