-Very clean and lovely hotel, it looks brand new -Staff are so friendly and polite -Rooms are nice, clean and comfortable (beds and pillows), no noise could be heard at the back of the hotel which was perfect -Location is spot on, this is the best thing about the hotel. You are literally on the door step of Old Town, the Venetian Harbour, restaurants, shops and the bus station. The journey from the bus station to the airport was about 30mins and it stopped right outside the departures entrance.

Only minor issues which wouldn’t stop us from booking this hotel again: -Breakfast could be better to include vegan/gluten free options -Need hooks in bedroom and bathroom, there was nowhere to hang things -The shower, which was right next to the toilet, didn’t have a curtain or door which meant there was water everywhere, and everything got wet

- everything! - personnel was so so nice, extremely helpful in guiding us through excursions, booking them for us, helping us with busses. They went above and beyond to ensure that we had a great stay! - location was great, just next to the old city Center but far enough that we don't lose all our sleep. - 2 min walk from the central bus station - breakfast was really good, a lot of choices and homemade dishes

- nothing, would come back without hesitation!

The location is excellent, just a few meters from Chania Old Town and the Venetian Harbour, you can easily access Chania's main attractions in a short amount of time. Staff is very friendly, kind and helpful and did everything they could to help, including offering to change room to one with a shower with a door. Breakfast is good, served in a large, airy space.

The rooms are small (it was probably the smallest room I've ever stayed in Europe). Even though I booked a superior room, it didn't feel superior, apart from the big balcony that could be reduced to make a more comfortable space. My main issue was the shower: it had no door, glass or curtain to cover so it was impossible to shower without wetting the floor. Staff was very helpful and sent cleaners to our room to dry the floor every day. To be fair, it has happened in other hotels in Crete but this was the worst. I really don't understand how hotels can project showers like this, it's insane!

I am delighted we chose the Arkadi Hotel for our stay. We were visiting Crete to celebrate my partner's birthday, so the very polite staff at reception noticed that and upgraded us to a better room with an amazing terrace view. Besides that on the actual date, we received a piece of cake up to our room. This is a remark about the hotel's values and understanding of true hospitality. Moreover, the hotel has a great interior and location. It felt boutique and Scandinavian, the room was clean and functionally well-designed and the breakfast was nice as well. I would definitely recommend and will probably visit again next summer.

Ideal location across the street from Old town. Comfy beds, friendly and helpful staff and delicious breakfast. A few spots avail in the garage. We visited in the off season and had no issue getting a spot.

On one or two occasions lost hot water in the shower.

The location is perfect, just at the starting point of old city. Very close to cental bus station, which helps a lot for travelling to/from airport. The room was clean and the breakfast was perfect.

Some noise from the outside. The isolation could be better.

We had a great experience at the Arkadi Hotel last week, September 2024. The room was spacious & clean with all the amenities we needed besides a beautiful bouquet of fresh flowers. The staff were exceptionally friendly and went out of their way to accommodate any requests. The location was right in the City Centre, just a 10 minute walk to the Harbour. Showers were also available after check-out time since we had an evening flight. I will be definitely be staying here again on my next Visit. Claire Malta

There was nothing we did not like about this Hotel.

Clean stylish and soundproof room. Comfy beds! The quay is 3 minutes walk from the hotel. The bus station is very close too, which is convenient if you traver by bus. Good breakfast. Thank you, everything was perfect!

Nothing

The location is excellent right in the Centre of town very close to all of the shops and restaurants and also within a short walking distance to a lovely beach. The staff were incredibly friendly and helpful. Loved that the hotel has shower facilities to use even after having checked out and spent the day on the beach where after I collected my luggage and freshened up before my flight home. Breakfast is very good and the rooms very clean and of a very good size. Overall a very pleasant experience.

Excellent value at under 140€ for two nights in a spotlessly clean triple room. Perfect breakfast thrown in for free. Staff was efficient and very nice and the location in town could not be better. (Asking for a quiet room out into the courtyard might be useful). Would stay again in similar price range (obviously summer prices will be somewhat higher).

There was an unpleasant smell in the room/bathroom, possibly mould(?). Was fine after opening the balcony door for a while.