The staff were amazing and really cared for us for our every need, recommended places to visit, and made us special drinks for our liking in the morning breakfast. The room was big and beautiful with a smart TV that connects to the phone so you can watch whatever you like at night. The pool and the breeze at the top of the hotel were magnificent, fun, and relaxing. The pool and spa at the bottom level were still under construction because the hotel is new but it looks beautiful and feels luxurious. In addition, we had to stay longer because of a delay to our flight and the hotel gave us a discount for an extra night. *Sorry for not taking pictures of the room we actually didn't have one without us inside. but the room looks exactly like in the hotel photos

The hotel is very new so some facilities don't work yet (No gym, and sauna)

We had a pleasant stay in Heraklion. The Hotel is completely new and everything was outstanding. It was very clean, the whole team of the hotel is very very kind and helpful, especially the concierge Jannos! If you have any question, ask him. He is a great and friendly guy who knows nearly everything about Crete and will fulfill any wish you could ever imagine. My absolute highlight of the hotel is the pool with a sky bar next to it on the roof. There you have a wonderful view to the sea and parts of the city. The hotel is located in the city center of Heraklion. It only takes approx. 5 minutes to every location of interest. I will definitely come back to the hotel. The one and only choice to make if you visit Crete. Thank you very much.

The staff was one of the best we have ever experienced. I would especially like to highlight the exceptional approach of Mr. Janos, who gave us many tips on which places to visit, and throughout the whole stay remained nice, helpful, and professional.

Everything! Perfect location in the heart of the old city, wonderful, kind, charming staff, and the hotel, our room, dining room, spa, and rooftop terrace were totally gorgeous! The interior design was brilliant. The buffet breakfast of Cretan specialties, fresh fruits, salads, breads and pastries plus made to order eggs and omelette was outstanding! The bed and pillows were super comfortable. We totally enjoyed this beautiful new property, and our five nights there went by way too fast!

That I had to check out when my stay was over! It was everything I want in a hotel, and I loved it.

One of the greatest hotels I've ever stayed in! They even have good coffee - a miracle in hotels LOL. The staff are absolutely incredible - funny and sweet. Location of the hotel is 100% perfect, in the most beautiful part of town. Bed + room were wonderful, bed was incredible. I had an amazing massage from (I think!) Katarina - who also gave get advice for my old injuries. The swimming pool downstairs is also incredible, really nice to book it for a low number slot + no kids <3. Breakfast also amazing.

I think this is a greece hotel thing, but I would expect to use the sauna / steam room within the price for the stay and not extra.

The location is perfect, walking distance everywhere and also very close to the airport, accessible by public transport. The hotel itself is super modern and was above our expectations. The room has everything (including hair conditioner, body lotion and diffuser for a hair dryer which the majority of hotels lack). Room service is accessible by a tablet as well as other services, which is convenient. The breakfast was exceptional as well - the staff were amazing and food was super tasty. I really enjoyed the coffee in this hotel. The food was great too. We also got a dinner twice and the food is absolutely delicious. Well worth it. Overall, we really enjoyed our stay and would definitely come back.

The spa facilities are beautiful, however, the hotel guests only get an hour free access to the wet area, which includes the heated inside pool and jacuzzi. The saunas are not included. Priced at €50 per person per hour seems rather overpriced. However, it is a lovely space. There was no view from a balcony in a deluxe room - we were about a metre away from another building. This was on the first floor. Despite the room being lovely, well sound-proofed and modern, some lights placed at the ceiling kept getting turned on during the night every time we moved, waking us up.

Staff was super friendly and very attentive. We were upgraded to a beautiful & spacious suites for our honeymoon (thanks again for that !) - The Spa needs to be booked but like that, we're max 4-5 people and it's quiet - Coffee / tea renewed every day - Breakfast is global and with a lot of variety

Soundproofing from the outside leaves much to be desired ; we heard noises from the street (cars & of course planes) easily, but the neighborhood was globally quiet (soundproofing between rooms was perfect though) - Sauna & hammam : you have to pay extra to benefit...

We were greeted upon arrival but the staff were very welcoming. We were early so we were taken to the rooftop bar while our room was being prepared. The rooftop bar and swimming pool is very lovely and comfortable. Once our room was ready we were shown how the controls work, the smart room was so convenient. The location is perfect. It is a very brief walk to the city center, the port and quite a few other attractions. The hotel is quiet, modern and comfortable.

We did not find out that pancakes were available for breakfast until the last day. It's not a big deal because the breakfast options were abundant and delicious. Also, the mini fridge in the room was full and there was no room for additional water bottles

Facilities were very nice and clean.

I was told by the front desk I could bring my clothes to the front desk in a laundry bag and the clothes would be back the next day. I brought my clothes to the desk an hour later and was told the guy had come and gone and wouldn't come back. He'd be back the next day, unfortunately this didn't work with my flight schedule. If there was a time constraint they should have called my room and explained. I asked for a Manhattan at the roof top bar. Although they had the ingredients, they insisted they couldn't make it because it wasn't on their pricelist. Thirty minutes later a manager can and said he would make the Manhattan. Inconveniences I wouldn't expect at a highly rated hotel.

New hotel that is very clean, very friendly staff, great spa, and very heavy on modern tecnology. Center if town so easy to walk everywhere from there. The wet room / Spa was fantastic - maybe best I’ve seen.

Disappointed in a few technology issues (elevator key card and fireplace controls) and the breakfast. The breakfast seemed like it would’ve been decent to very good, but they didn’t refill anything so getting downstairs at 9 AM when breakfast ends at 10:30 AM everything was already gone for the day. Still 8/10 even with issues.