The hotel was beautiful, supported by great staff, food and facilities.

I had paid extra for an early check in, in order to get some much needed sleep after three flights, however I was awakened within 2-3 hours by a noisy jet wash hose outside my window (I assume someone was cleaning the building or windows), as such I couldn’t get back to sleep, which was very disappointing and frustrating. Update: Prompt contact from Ishvi Tandon (Assistant Front Office Manager) to apologise, offer refund of early check-in cost and assure me of an exceptional experience on my next stay at this hotel - Very good customer service 👏

Comfortable stay,good amenities,favourable location,freindly staff.

After completing my reservation for 3 nights via booking.com, there was no confirmation email or phone call from the hotel.As I was travelling with an infant with driving time of 6 hours I wanted to avoid any last moment hicupps and despite numerous calls,the hotel staff was clueless of my booking and kept forwarding my calls to different departments for the confirmation which they did after my 4th call.This should certainly be avoided and the system be more streamlined so that the guest is assured of any last moment panic attacks.

We had such a lovely stay a JW Marriott Chandigarh for complete 12 days. Thanks to Mr Rajnish manager at theCafe@JW and his team for looking after each and everything perfectly at the time of dinning in such a well mannered way.Thanks to Chef Amit and Pappu Arya for showing great hospitality and serving delicious dishes and taking care of everything.Thanks to Mr. Anurag for serving dinner at room with proper care. Thanks to House keeping staff Mr.Akash,Ms.Kranti and Mr.Balwant for keeping our room spotless clean and well decorated/organised for whole 12days during our stay. We were really pleased with that. Thanks to front desk reception staff for cheerful welcome and lovely see off at the time of leaving. Hope to visit more frequently at JW Marriott Chandigarh in coming years after getting such a great hospitality by each and every staff member.

The friendly and attentive staff was the highlight of my stay - right from the reception to housekeeping to the restaurants.... everyone made a concious effort to make me feel welcome and make my stay comfortable. I must make a special mention of the housekeeping staff, Subal, who left a handwritten note for me, inviting me to reach out in case I needed anything else to be taken care of. That was very thoughtful and sweet !

No negative observations

Service at the restaurants is great. Special thanks to Hardik and Deepak for looking after our breakfast and dinner at JW. Hardik especially made sure we tried hotel cuisines and enjoyed the meals. Arnav from front desk helped us sort out some payment issue regarding pre authorisation amount which was resolved. Arnav called and kept in touch with us regarding our issue. Overall a great stay and great service. We will definitely go back again.

Just the fact that the hotel deducted our 2 night stay charges on check in and charged us again at check out. I was later explained that pre authorisation amount charged at check in has been reversed. I had to wait 2 days to get the pre authorisation amount deduction at check in back to my credit card. Arnav at front desk handled this problem and said that other front desk staff will be trained regarding payment issues.

Beautiful and clean

One thing is parking issues. It takes us half an hour to get our car from valley person. There is no proper arrangement of getting car and bringing cars, there is a big chaos. Everyone is waiting for their cars for about half an hour on Saturday night. This one thing is not good otherwise everything in property is perfect, likes this one in chandigarh the most.

Everything about the property was exceptional. Service, cleanliness and housekeeping were excellent. I have stayed at this property multiple times when visiting the city and continue to receive superb service Special mention to the concierge team, Vishal, Harpreet continue to provide excellent service. Ajay in Housekeeping and the service he provides is brilliant

Cost is slightly higher than expected

Where do I even begin? I absolutely love this property! We faced a tiny hiccup upon check-in. The property hadn't responded to any of our messages via booking.com for over a week prior to arriving at the property so our requirements weren't met initially. We had requested for rooms close to each other - 1 twin and 1 king size room. There were two events taking place at the property so the hotel was almost sold out. However, the duty manager arranged for our rooms and upgraded them as well. We met the Executive Chef who showed us around the property. He was a GREAT person to meet. He was so kind, warm, funny and helpful. We were invited for dinner and I have to say, it was one of the BEST meals of my life. The food was OUTSTANDING. Both chefs from the Asian & Indian restaurant cooked us a sumptuous meal. They only had 1.5 hours to prepare and did an excellent job. Food kept coming to our table and every dish we had was simply amazing! It makes such a big difference when people cook food out of passion versus simply as a job. You could tell the passion and love in every single dish. The staff at the restaurant served us throughout. They were super nice as well. We really liked the ballroom space, pre-event space and lawn too. It's perfect for a wedding. The entrance is being renovated so looking forward to seeing that soon. When we entered the property late evening, we didn't have a great first impression. However, it looks really nice in the day. The outside of the hotel might not give a wow impression but the hotel is very well-maintained and overall no complaints. The breakfast spread, quality of food and chef in the morning - ALL marvelous. We found the room rates slightly over priced initially but after staying at this property, I honestly don't think I'd stay anywhere else when I visit Chandigarh again. I truly recommend this hotel 11/10.

Nothing!

Everything was excellent. Great staff. Behaviour was excellent. Cleaning service by Nishant was excellent.. thanks whole hotel team.

exceptional variety of foods. really liked the way the chefs approached to see if they make something special. waiters were really good- live music added great ambience. you would usually meet a film star at the breakfast. i stayed there twice and met a film star both the times at the breakfast.

staff, especially the breakfast staff, clearly eying for tips. they serve you really good, but if you dont tip them on the day, they wont look you in the eye the next day. food was good and service was very good. but I thought this was worth mentioning.