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8.9

359 reviews

JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya, 60261, Indonesia

8.9

359 reviews

Choose dates to view prices

Bedroom in JW Marriott Hotel Surabaya
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Property building, Pool View in JW Marriott Hotel Surabaya
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Restaurant/Places to Eat in JW Marriott Hotel Surabaya
Restaurant/places to eat in JW Marriott Hotel Surabaya
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Restaurant/places to eat, Dining Area in JW Marriott Hotel Surabaya
Restaurant/Places to Eat in JW Marriott Hotel Surabaya
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Swimming Pool in JW Marriott Hotel Surabaya
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Restaurant/Places to Eat in JW Marriott Hotel Surabaya
Restaurant/Places to Eat in JW Marriott Hotel Surabaya
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Restaurant/places to eat in JW Marriott Hotel Surabaya
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Restaurant/Places to Eat in JW Marriott Hotel Surabaya
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Swimming Pool in JW Marriott Hotel Surabaya
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Restaurant/places to eat in JW Marriott Hotel Surabaya
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Swimming Pool in JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya
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From

$109

Spa/Wellness packages

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Steam room

Kids' club

JW Marriott Hotel Surabaya

Welcome to the luxurious JW Marriott Hotel Surabaya, located in the heart of Surabaya, Indonesia. With a 5-star rating, this hotel offers top-notch amenities and a convenient location just 1.3mi from the city center. The hotel features 359 reviews from satisfied guests and offers a minimum price of $109 per night.

At the JW Marriott Hotel Surabaya, you'll be welcomed with a range of fantastic amenities. Enjoy a relaxing spa treatment or take a dip in the outdoor swimming pool, which is perfect for both adults and kids. The hotel also offers a free shuttle service, making it easy to explore the surrounding area. Other amenities include a fitness center, sauna, and restaurant where you can indulge in delicious meals.

The JW Marriott Hotel Surabaya provides guests with a comfortable and luxurious stay. The hotel rooms are soundproof and come with air conditioning for a peaceful night's sleep. Each room has a private bathroom with free toiletries, and some rooms even offer stunning mountain or city views. The hotel also offers free WiFi, private parking, and 24-hour room service.

Experience the best of Surabaya at the JW Marriott Hotel. Book your stay today and enjoy a luxurious and unforgettable trip.

After a day of exploring Surabaya, unwind and cool off in one of the hotel's inviting pools. The JW Marriott Hotel Surabaya boasts a stunning outdoor swimming pool, perfect for both adults and kids. Relax on the sun loungers while taking in the breathtaking views of the city or mountains. The pool is open all year round, ensuring that you can enjoy a refreshing swim no matter the season. Soak up the sun or take a leisurely dip in the crystal clear waters for the ultimate relaxation during your stay.

Indulge in a culinary journey at one of the on-site restaurants at the JW Marriott Hotel Surabaya. Pavilion Restaurant offers a family-friendly atmosphere with a modern twist. Here, you can savor a variety of cuisines, including Indonesian, Pizza, Sushi, and International dishes. For a taste of authentic Chinese cuisine, head to Tang Palace Chinese Restaurant. With its modern ambiance, this family-friendly restaurant serves delicious Chinese and Asian dishes. Uppercut Steakhouse is the ideal choice for a romantic evening, offering a sophisticated setting and delectable French cuisine. Lastly, Imari Japanese Restaurant provides a unique mix of traditional and modern flavors. With its family-friendly and romantic ambiance, you can enjoy a range of mouthwatering Japanese dishes.

To make your stay hassle-free, the JW Marriott Hotel Surabaya accepts various payment methods, including American Express, Diners Club, Visa, and Mastercard. Cash payments are also welcomed. Enjoy the convenience and flexibility of these payment options, allowing you to focus on enjoying your stay without any worries.

With a variety of room types available, the JW Marriott Hotel Surabaya offers accommodations to suit every traveler's needs. From the Deluxe King Room with City View to the the Executive Two-Bedroom Suite with City View and Lounge Access, you can choose the perfect space for your stay. Each room is thoughtfully designed with soundproofing and air conditioning, ensuring a peaceful and comfortable night's sleep. Some rooms even offer stunning mountain or city views, allowing you to wake up to breathtaking scenes. Enjoy the convenience of free WiFi, private parking, and 24-hour room service, making your stay at the JW Marriott Hotel Surabaya truly exceptional.

Closest airports

Juanda International Airport

9mi

Abdul Rachman Saleh Airport

46.1mi

Most popular amenities

Spa/Wellness packages

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Steam room

Kids' club

Sauna

Air conditioning

Hot tub

Private entrance

Kid-friendly buffet

Beach umbrellas

Beach chairs/Loungers

24-hour front desk

Mountain view

Non-smoking rooms

Live music/Performance

Bar

Fitness center

Garden view

Soundproof rooms

Elevator

Room service

Restaurant

Picnic area

Sun deck

Garden

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Extra long beds (> 6.5 ft)

Air purifiers

Bidet

Soundproof

Private Bathroom

Parking On Site

Rooms

Show 5 photos

Suite, Executive Lounge Access

1380 sqft

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

Guests will have a special experience as this suite offers a pool with a view and a hot tub. This spacious suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 3 beds.

Room

Show 12 photos

Suite, King, City View

1 King Size Bed

+

More details

Room

Show 8 photos

Studio, King

1 King Size Bed

+

More details

Room

Show 14 photos

Suite, Smoking Allowed

2 Double Beds

+

More details

Show 14 photos

Executive Suite, 2 Bedroom, Smoking Allowed

2 Double Beds

1380 sqft

Minibar

Flat-screen TV

+

More details

Executive Suite, 2 Bedrooms, Smoking (2 Double Beds) is 1378 square feet and includes 2 double beds 131-150 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Run Of House

x10

+

x6

More details

Room Run Of House

Residential Suite High Floor, Multiple Beds, 2 Bedroom, City View

1 King Size Bed

2 Twin Beds

+

More details

2 Bedroom Residential Suite, Bedroom 1: 1 King, Bedroom 2: 2 Twin, City view, Upper floor.

Room

Show 10 photos

Deluxe, City View

+

More details

Penthouse

x10

+

x6

More details

Room Penthouse

Suite, 2 Double, City View

2 Double Beds

x8

+

x5

More details

Suite City View Two Double Beds

Show 11 photos

Executive Suite, 1 Bedroom, City View

1 King Size Bed

925 sqft

Minibar

Flat-screen TV

+

More details

Executive Suite, 1 Bedroom, City View (1 King Bed) is 926 square feet and includes a king-size bed 150-183 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Show 12 photos

Suite, 1 Bedroom, Smoking Allowed, City View

1 King Size Bed

860 sqft

Minibar

Flat-screen TV

x8

+

x5

More details

Suite, 1 Bedroom, Smoking, City View (1 King Bed) is 861 square feet and includes a king-size bed 150-183 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Show 5 photos

Deluxe Executive, 1 King, Executive Lounge Access

455 sqft

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

The pool with a view and hot tub are the special features of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as garden views. The unit has 1 bed.

Corner King Studio with City View in JW Marriott Hotel Surabaya

Show 4 photos

Corner Studio, King, City View

1 King Size Bed

515 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

Guests will have a special experience as this double room features a pool with a view and a hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Executive King Suite - Lounge Access in JW Marriott Hotel Surabaya

Show 9 photos

Executive Suite, Lounge Access

1 King Size Bed

925 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

Experience pure luxury in our spacious Executive King Suite, offering stunning mountain, garden, and city views. Relax in the private hot tub or unwind in the plush king-size bed. Enjoy access to our exclusive Executive Lounge, where you can indulge in complimentary refreshments and soak up the elegant ambiance. With amenities such as a flat-screen TV, air conditioning, and a minibar, your comfort is our top priority. Book now for an unforgettable stay.

Show 4 photos

Executive Studio

Spa tub

Minibar

Flat-screen TV

Dryer

x5

+

x3

More details

Show 8 photos

Deluxe, 2 Twin, City View

2 Twin Beds

450 sqft

Minibar

Flat-screen TV

+

More details

Deluxe Room, 2 Twin Beds, City View is 452 square feet and includes 2 single beds 80-130 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Deluxe King Room with City View in JW Marriott Hotel Surabaya

Show 4 photos

Deluxe, King, City View

1 King Size Bed

450 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

This double room's special features are the pool with a view and the hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Suite, City View

x8

+

x5

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Suite City View

Executive One-Bedroom Apartment with Executive Lounge Access  in JW Marriott Hotel Surabaya

Executive Apartment, 1 Bedroom, Executive Lounge Access

1 King Size Bed

860 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

Experience luxury and comfort in our spacious Executive One-Bedroom Apartment with stunning mountain, garden, and city views. Unwind in the hot tub, enjoy the privacy of your own jacuzzi, and indulge in modern amenities such as a flat-screen TV, air conditioning, and an executive lounge access. Perfect for a relaxing getaway, this room offers a king-size bed, a private bathroom with a bathtub, and a variety of superb amenities.

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Presidential Suite, Executive Lounge Access

4200 sqft

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

This suite's standout features are the pool with a view and hot tub. This spacious suite is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 3 beds.

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Junior Studio, King

1 King Size Bed

515 sqft

Minibar

Flat-screen TV

x5

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x3

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Junior Studio, 1 King Bed is 517 square feet and includes a king-size bed 150-183 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Executive Deluxe Room with Executive Lounge Access in JW Marriott Hotel Surabaya

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Deluxe Executive, King, Executive Lounge Access

1 King Size Bed

450 sqft

Mountain view

Hot tub

Garden view

City view

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More details

Experience the ultimate luxury in our spacious Executive Deluxe Room with stunning mountain, garden, and city views. Unwind in the private hot tub/Jacuzzi or relax in the plush king size bed. Enjoy exclusive access to the Executive Lounge and indulge in the finest amenities for a truly unforgettable stay.

Executive Deluxe Twin Room with Executive Lounge Access in JW Marriott Hotel Surabaya

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Deluxe Executive, 2 Twin, Executive Lounge Access

2 Twin Beds

450 sqft

Mountain view

Hot tub

Garden view

City view

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More details

This twin room's standout features are the pool with a view and hot tub. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 2 beds.

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Deluxe Executive

Spa tub

Minibar

Flat-screen TV

Dryer

x6

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x3

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Show 5 photos

Suite

Spa tub

Minibar

Flat-screen TV

Dryer

x8

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Show 7 photos

Apartment, 2 Bedroom

Spa tub

Free wifi

Microwave

Minibar

x10

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x6

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Two-BedroomApartment - Executive Lounge Access in JW Marriott Hotel Surabaya

Room, Executive Lounge Access

2 Twin Beds

1 King Size Bed

1365 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

This apartment features a pool with a view and a hot tub. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 3 beds.

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Deluxe Executive, 2 Bed

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

Executive Studio Room with Executive Lounge Access in JW Marriott Hotel Surabaya

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Executive Studio, Executive Lounge Access

1 King Size Bed

515 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

Indulge in the comfort of our spacious Executive Studio Room, boasting an impressive 517 sqft of living space. With access to the exclusive Executive Lounge, you can pamper yourself with amenities like a hot tub, private entrance, and stunning views of the mountains, city, and garden.

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Executive Suite, 2 Bedroom, City View

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

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Presidential Suite

x8

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x5

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Suite Presidential

Show 4 photos

Executive Studio, 1 King, Executive Lounge Access

515 sqft

Spa tub

Minibar

Flat-screen TV

Dryer

+

More details

Guests will have a special experience as this double room provides a pool with a view and a hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as garden views. The unit offers 1 bed.

Deluxe Premium Twin Room in JW Marriott Hotel Surabaya

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Deluxe Premium, 2 Twin

2 Twin Beds

450 sqft

Mountain view

Hot tub

Garden view

City view

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More details

Experience ultimate luxury in our Deluxe Premium Twin Room. With a spacious 452 sqft, enjoy stunning mountain, garden, and city views, unwind in the hot tub/jacuzzi, and relax in the comfort of your room with amenities such as a flat-screen TV, minibar, and air conditioning.

Executive Two-Bedroom Suite with City View - Lounge Access in JW Marriott Hotel Surabaya

Executive Suite, 2 Bedroom, City View, Lounge Access

2 Twin Beds

1 King Size Bed

1380 sqft

Mountain view

Hot tub

Garden view

City view

+

More details

Experience luxury and comfort in our spacious 1378 sqft Executive Two-Bedroom Suite with City View. Enjoy access to our exclusive Executive Lounge, along with breathtaking mountain, garden, and city views. Unwind in the hot tub and jacuzzi, and indulge in the upscale amenities provided such as a private bathroom with bathtub, minibar, flat-screen TV, and air conditioning.

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Executive Apartment, 1 Bedroom

Spa tub

Flat-screen TV

Dryer

Tea/Coffee maker

x10

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x6

More details

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Deluxe, 2 Twin

2 Twin Beds

450 sqft

Minibar

Flat-screen TV

+

More details

Deluxe Room, 2 Twin Beds is 452 square feet and includes 2 single beds 80-130 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

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Executive Apartment, 3 Bedroom

3 Double Beds

2215 sqft

Minibar

Flat-screen TV

+

More details

Executive Apartment, 3 Bedrooms (3 Double Beds) is 2217 square feet and includes 3 double beds 131-150 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

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Deluxe, King

1 King Size Bed

450 sqft

Minibar

Flat-screen TV

+

More details

Deluxe Room, 1 King Bed is 452 square feet and includes a king-size bed 150-183 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Show 13 photos

Junior Suite, City View

1 King Size Bed

515 sqft

Minibar

Flat-screen TV

x5

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x3

More details

Junior Suite, 1 King Bed, City View is 517 square feet and includes a king-size bed 150-183 width plus desk, cable tv, tea and coffee making facilities , bathrobes, and slippers.

Show 6 photos

Executive Suite

1 King Size Bed

Spa tub

Minibar

Flat-screen TV

Dryer

x8

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x5

More details

Deluxe Premium

1 Twin Bed

x4

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x3

More details

Junior Suite Executive, City View

x5

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x3

More details

Junior Suite

1 King Size Bed

x5

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x3

More details

Deluxe, Single, City View

More details

Apartment

x10

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x6

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Deluxe

x4

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x3

More details

Studio, King, City View

1 King Size Bed

x5

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x3

More details

Suite, 2 Bedroom

x8

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x5

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Residential Suite, Multiple Beds, 2 Bedroom, City View

1 King Size Bed

2 Twin Beds

+

More details

Deluxe Executive, Single

More details

Suite, 2 Bedroom, City View

x8

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x5

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Executive Apartment, 2 Bedroom

x10

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x6

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Standard Room

1 King Size Bed

x4

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x3

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Guest reviews

8.9

359 reviews

From

$109

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇮🇩

Mai

8.2

October 2022

Reception staff was really efficient and nice. The exclusive lounge is nice and efficient. We specifically would like to encourage Timothy, he was the most special host and we wish him a great and successful future in his hospitality career as he much deserved it. Timothy is so sweat and always making sure his guests are fully satisfied.

The quality of the food. The chefs are doing their best with a lot of different recipes, and that’s great. But for this kind of hotels, they should use better quality of the ingredients, for exemple, the low quality of the beef bacon… Both my partner and me was there for our birthdays, and even they asked for our passports to prove it, no special attention was given… just saying that a big hotel like that should take this events in consideration. The pool is very small ( even it looks very big in pictures and from the rooms…) and very dirty ( the water was not clear at all… you don’t want to jump in at all…)

🇹🇼

Bintoro

8.2

June 2022

Clean, quite, room spacious, hospitable

The breakfast room is too crowded. The waitresses were busy but not helpful. Its take 15 minutes to wait fo coffee and only got one when called them three times. Asking for spa was so annoyed, called front desk, forwarded to other and should wait for long, being asked again and ended with please wait i will forwarded to the person in charge, and you have yo takk again from the beginning what do you want. And the answer was...wait i will forwarded to someone else. At the end, he will ask you again what kind of help do you need. As if i am staying at two stars hotel.

🇲🇾

Hafizin

8.2

October 2022

Location and breakfast 🥰

I lost my fave white t shirt it may not have a value for the marriot staff but for me it has very high value. it’s not about the price. I left my white t shirt in the towel rack in the room 1922 (if i am not mistaken this is my room number) i knew i forgot it but they could have called me. i came to the reception to check and one of the staff said nothing was found in the room. Where could it be if i left it in the room?? I could see that this is not important for them and they just simply said they don’t have but i left it in the room. I could have rated 10 excellent if this incident not happened despite i have few more topics happened earlier. but the staff manager very well.

🇮🇳

Alphonsus

8.2

August 2022

HOTEL IS AS PER STANDARDS OF JWM FOR INDONESIA . LOCATION IS GOOD/ ROOM IS GOOD / HOWEVER FACILITY IS OLD / BREAKFAST IS EXCELLENT BUT YET AGAIN 380000 IR ??THAT IS 38 SGD WHICH IS VERY HIGH BY LOCAL STANDARDS OF OTHER HOTELS

HOTEL IS AS PER STANDARDS BUT FOR INDONESIA THE COSTS MAINLY FOR THE IN ROOM DINING WAS CRAZY AND VERY EXPENSIVE. ACTUALLY EVEN A ROOM COSTS TOO HIGH FOR LOCATION AND AT LEATS SHOUDL HAVE INCLUDED THE COST OF BREAKFAST ...................

🇮🇩

Devy

9.1

July 2022

The staffs hospitality are impeccable, breakfast has various menu and tastes really good. Children below 12 years are free for breakfast if you have marriot membership. They prepared a birthday cake and personal messages for my 6 yrs old birthday son.

This is an old hotel, so the interior is a bit outdated, when we stayed there our bathtub drains are broken, but our butler send us the technician and it was fixed. The facilities might need renovation but the hospitality are still the best, so I will definitely come back to marriot.

🇮🇩

Nanjuw

8.2

July 2022

facilities such as gym and sauna. from the gym we can see the city view and sunset

I don't think it's appropriate as a 5 star hotel, they combine 2 single beds into a king bed. Unfriendly staff. When we checked in they seemed rushed and ignored the type of room booking. when booking it was clear we chose city view, but when we checked in we were not informed of anything and were immediately given a pool view

🇦🇺

Joseph

10

July 2022

it was fantastic from the entrance when greeted by the concierge to the security then the front desk checking in to the staff through at breakfast in the Lounge bar through the hole hotel were great best ever and I have stayed in lots of hotel but JW Marriott the best

it was the best

🇦🇺

Henri

10

July 2022

Hospitality from staff was highly commendable. I requested for a special arrangement for my Aunt’s 90th birthday and the staff prepared a special swan towels and three small but yummy cakes with special wishes. Rooms were spacious, beds were comfortable, bought yummy durian bread and birthday cake from the bakery.

Executive Lounge cocktail options were limited and breakfast was okay. Smoking is allowed in the air conditioned restaurant downstairs.

🇩🇰

Simone

10

September 2022

The pool area was particularly good! The uppercut restaurant was also amazing and the waiters were great!

The only negative thing was their laundry service . For one bag of normal clothes (which we would normally pay 25.000 IDR) we were charged 2.000.000 = double the price of a night there. That was insane and I still don't understand what on earth they do to the clothes to make it THAT expensive.

🇮🇩

Kezia

10

February 2023

The studio room with city view I was staying at is comfortably spacious. Immaculate cleanliness. Complete amenities. Attentive staff. Nice pool area. Great location (only walks away to Tunjungan Plaza and around). Though the building is no longer new, the hotel still carries finesse and elegance. A true embodiment of 5-star busy city hotel.

🇮🇩

Mai

8.2

October 2022

8.2

Reception staff was really efficient and nice. The exclusive lounge is nice and efficient. We specifically would like to encourage Timothy, he was the most special host and we wish him a great and successful future in his hospitality career as he much deserved it. Timothy is so sweat and always making sure his guests are fully satisfied.

The quality of the food. The chefs are doing their best with a lot of different recipes, and that’s great. But for this kind of hotels, they should use better quality of the ingredients, for exemple, the low quality of the beef bacon… Both my partner and me was there for our birthdays, and even they asked for our passports to prove it, no special attention was given… just saying that a big hotel like that should take this events in consideration. The pool is very small ( even it looks very big in pictures and from the rooms…) and very dirty ( the water was not clear at all… you don’t want to jump in at all…)

🇹🇼

Bintoro

8.2

June 2022

8.2

Clean, quite, room spacious, hospitable

The breakfast room is too crowded. The waitresses were busy but not helpful. Its take 15 minutes to wait fo coffee and only got one when called them three times. Asking for spa was so annoyed, called front desk, forwarded to other and should wait for long, being asked again and ended with please wait i will forwarded to the person in charge, and you have yo takk again from the beginning what do you want. And the answer was...wait i will forwarded to someone else. At the end, he will ask you again what kind of help do you need. As if i am staying at two stars hotel.

🇲🇾

Hafizin

8.2

October 2022

8.2

Location and breakfast 🥰

I lost my fave white t shirt it may not have a value for the marriot staff but for me it has very high value. it’s not about the price. I left my white t shirt in the towel rack in the room 1922 (if i am not mistaken this is my room number) i knew i forgot it but they could have called me. i came to the reception to check and one of the staff said nothing was found in the room. Where could it be if i left it in the room?? I could see that this is not important for them and they just simply said they don’t have but i left it in the room. I could have rated 10 excellent if this incident not happened despite i have few more topics happened earlier. but the staff manager very well.

🇮🇳

Alphonsus

8.2

August 2022

8.2

HOTEL IS AS PER STANDARDS OF JWM FOR INDONESIA . LOCATION IS GOOD/ ROOM IS GOOD / HOWEVER FACILITY IS OLD / BREAKFAST IS EXCELLENT BUT YET AGAIN 380000 IR ??THAT IS 38 SGD WHICH IS VERY HIGH BY LOCAL STANDARDS OF OTHER HOTELS

HOTEL IS AS PER STANDARDS BUT FOR INDONESIA THE COSTS MAINLY FOR THE IN ROOM DINING WAS CRAZY AND VERY EXPENSIVE. ACTUALLY EVEN A ROOM COSTS TOO HIGH FOR LOCATION AND AT LEATS SHOUDL HAVE INCLUDED THE COST OF BREAKFAST ...................

🇮🇩

Devy

9.1

July 2022

9.1

The staffs hospitality are impeccable, breakfast has various menu and tastes really good. Children below 12 years are free for breakfast if you have marriot membership. They prepared a birthday cake and personal messages for my 6 yrs old birthday son.

This is an old hotel, so the interior is a bit outdated, when we stayed there our bathtub drains are broken, but our butler send us the technician and it was fixed. The facilities might need renovation but the hospitality are still the best, so I will definitely come back to marriot.

🇮🇩

Nanjuw

8.2

July 2022

8.2

facilities such as gym and sauna. from the gym we can see the city view and sunset

I don't think it's appropriate as a 5 star hotel, they combine 2 single beds into a king bed. Unfriendly staff. When we checked in they seemed rushed and ignored the type of room booking. when booking it was clear we chose city view, but when we checked in we were not informed of anything and were immediately given a pool view

🇦🇺

Joseph

10

July 2022

10

it was fantastic from the entrance when greeted by the concierge to the security then the front desk checking in to the staff through at breakfast in the Lounge bar through the hole hotel were great best ever and I have stayed in lots of hotel but JW Marriott the best

it was the best

🇦🇺

Henri

10

July 2022

10

Hospitality from staff was highly commendable. I requested for a special arrangement for my Aunt’s 90th birthday and the staff prepared a special swan towels and three small but yummy cakes with special wishes. Rooms were spacious, beds were comfortable, bought yummy durian bread and birthday cake from the bakery.

Executive Lounge cocktail options were limited and breakfast was okay. Smoking is allowed in the air conditioned restaurant downstairs.

🇩🇰

Simone

10

September 2022

10

The pool area was particularly good! The uppercut restaurant was also amazing and the waiters were great!

The only negative thing was their laundry service . For one bag of normal clothes (which we would normally pay 25.000 IDR) we were charged 2.000.000 = double the price of a night there. That was insane and I still don't understand what on earth they do to the clothes to make it THAT expensive.

🇮🇩

Kezia

10

February 2023

10

The studio room with city view I was staying at is comfortably spacious. Immaculate cleanliness. Complete amenities. Attentive staff. Nice pool area. Great location (only walks away to Tunjungan Plaza and around). Though the building is no longer new, the hotel still carries finesse and elegance. A true embodiment of 5-star busy city hotel.

Points of Interest Around JW Marriott Hotel Surabaya

Airports

Juanda International Airport

9mi

Abdul Rachman Saleh Airport

46.1mi

Airports

Juanda International Airport

9mi

Abdul Rachman Saleh Airport

46.1mi

Restaurants

Pavilion Restaurant

Cuisines

IndonesianPizzaSushiInternational

Ambiances

Family FriendlyModern

Tang Palace Chinese Restaurant

Cuisines

ChineseAsian

Ambiances

Family FriendlyModern

Uppercut Steakhouse

Cuisines

French

Ambiances

ModernRomantic

Imari Japanese Restaurant

Cuisines

Japanese

Ambiances

Family FriendlyTraditionalModernRomantic

Pools

Location

Outdoor

Features

With view

Availability

All season

Amenities of JW Marriott Hotel Surabaya

Spa/Wellness packages

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Steam room

Kids' club

Sauna

Air conditioning

Hot tub

Private entrance

Kid-friendly buffet

Beach umbrellas

Beach chairs/Loungers

24-hour front desk

Mountain view

Non-smoking rooms

Live music/Performance

Bar

Fitness center

Garden view

Soundproof rooms

Elevator

Room service

Restaurant

Picnic area

Sun deck

Garden

View

Free toiletries

Bathtub

Upper floors accessible by elevator

Extra long beds (> 6.5 ft)

Air purifiers

Bidet

Soundproof

Private Bathroom

Parking On Site

Stay rules - JW Marriott Hotel Surabaya

From

$109
  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - JW Marriott Hotel Surabaya

What are the check-in and check-out times at JW Marriott Hotel Surabaya?

If you're staying at JW Marriott Hotel Surabaya, the entry is set at 02:00 PM and exit is by 12:00 PM.

Does JW Marriott Hotel Surabaya come with parking?

Yes, the JW Marriott Hotel Surabaya offers parking for its guests. The hotel provides free and private parking facilities on site. Guests do not need to make a reservation for parking.

What's the nightly rate at JW Marriott Hotel Surabaya?

Rooms at JW Marriott Hotel Surabaya are available starting from $109. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.

What types of rooms does JW Marriott Hotel Surabaya offer?

The hotel offers various room types including Double rooms, Twin rooms, Suites, and Apartments. All rooms have a bed size of either King or Twin, with an occupancy of 2 adults and 1 child. Smoking is not allowed in any of the rooms. Room sizes range from 452 sqft to 1378 sqft.

How can guests spend their time at JW Marriott Hotel Surabaya?

Guests at JW Marriott Hotel Surabaya can spend their time enjoying a range of leisure amenities. They can relax and rejuvenate with spa and wellness packages, which include services such as massages and body treatments. The hotel also has an outdoor swimming pool, perfect for taking a refreshing dip. Families can enjoy the kids' pool, while adults can make use of the steam room and sauna. For those looking to keep fit, there is a fitness center with yoga and aerobics classes. The hotel also offers a variety of dining options, including Pavilion Restaurant which serves Indonesian, pizza, sushi, and international cuisine. Tang Palace Chinese Restaurant offers Chinese and Asian dishes, while Uppercut Steakhouse serves French cuisine. Imari Japanese Restaurant offers Japanese food in a family-friendly and romantic ambiance.

Does JW Marriott Hotel Surabaya have a pool for guests?

The JW Marriott Hotel Surabaya has an outdoor pool. It is available year-round (AllSeason) and offers views. No other information about additional pools is provided.

Are there restaurants located within JW Marriott Hotel Surabaya?

Yes, the JW Marriott Hotel Surabaya has multiple restaurants on site. The available options include Pavilion Restaurant, Tang Palace Chinese Restaurant, Uppercut Steakhouse, and Imari Japanese Restaurant.

Does JW Marriott Hotel Surabaya accept credit cards?

Yes, JW Marriott Hotel Surabaya accepts credit cards. Cash payments are also accepted.