Extremely attentive and polite staff, hotel is very well maintained and the rooms/bedding/bathrooms are of a high standard. The food is of a high & reliable standard. The club lounge offers good hospitality and is fair value within the cost of a club room.

The very loud and continuous banging during the day as club rooms are refurbished. The considerable disturbance that this causes should be recognised by the hotel management and some form of token compensation or even apology offered to guests. There are insufficient power sockets in the room, particularly needed both sides of the bed for charging phones, iPads etc. Some usb charging sockets would also be useful.

Very nice breakfast and excellent service from the hotel staff. Big thanks to Fitri and Ahmed Sico for making some specific foods outside buffet breakfast. Location wise this is the best hotel in Surabaya. Big shopping centre next to the hotel and lots of food and shopping options. Reception people were wonderful and allowed me early check in and late check out. It's a very good hotel.

Would be nice to have a Tour Desk- where travellers can book tours to various attractions, locations etc.

The staff were all very friendly and quick to assist us.

One of the shower stalls was leaking, flooding the entire bathroom after being used. The maintenance was quick to help but their temporary solution didn't improve our situation by much. We rent a car during our stay, and the parking was a nightmare. There wasn't a special assistance for hotel guests so we needed to fight for a space in the mall parking lot. This was horrendous. The rooms, though spacey, were old and run down. The gym was in a very bad shape. The equipments were old and some of them were broken.

Most welcoming and friendly staff, really they were the highlight. Hotel is lovely. Great breakfast. Comfy bed. Strong AC (maybe too strong I had to turn it off!). I'll definitely stay again next business trip to SBY

AC in room was very cold. I prefer 25 degrees and I couldn't get the setting to let the room go above 20 (even if I set it at 27). And it reset to a low setting every time I turned it off.

The breakfast staff was so friendly. And really the most delicious breakfast I've had, so many choices. The gym facilities were very decent and open 24/7, great.

Can't think of anything atm. There were some parties in the ballroom, but I didnt hear them upstairs.

De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton👌

The pool-water is too cold even in the afternoon.

Breakfast spread was wonderful, with different cruisines (western, chinese, local Indonesian). All of the staff that I spoke at the hotel were friendly and helpful, assisting me with my queries.

The swimming pool looks dirty, would appreciate if it can be kept clean. The aircon in the room was not cold, it was still pretty warm even after setting it to the lowest temparture.

Had an excellent stay at this property. Staff were so pleasant that interactions were memorable. Room was fantastic. Breakfast quality and facilities were great. All in all the hotel is amazing value for money.

Nothing at all. Everything was excellent and I will be back.

Location, breakfast, bedroom, staffs all was good

Hotel charged me too early while i am still staying in hotel and more than it should be, 3 days after checked out I stll don't see the refund in my account

Everything. We can’t find any fault at all. very comfortable stay. we wished we could stay longer. The staff were amazing. Buffet Breakfast were one of the best. Locations very convenient next to the mall.

Nothing