Was in a great location, close to a convenience store and various eating choices. The room was nice and clean and serviced daily. The bed was very comfortable with nice clean linen. The staff were friendly and always had a nice smile when they greeted you. Loved that there was a washer and dryer to use free of charge and they have complementary washing powder. Our favourite part was reception desk had the most amazing complementary cookies.

The bathroom needed a refurbishment. Pool needs some work as it is starting to show wear and tear ( eg tiles missing)

Welcome cookie on arrival was delicious and a nice touch. I had a really lovely stay here with my mum, we both thought the beds were so comfortable we enjoyed an afternoon nap and also had a great lay in the following morning. The room was large, spacious and very clean. I did notice some dampness to the carpet but they were extremely clean so thought they must of recently been cleaned and still wet from that? The bathroom was a good size and lovely clean towels and toiletries provided. Great facilities! The staff were very kind and friendly and I would definitely stay again.

Nothing overall but I absolutely hated the tv in the room. It was very confusing to use and I was unable to change the volume or understand how the tv actually worked. It was extremely complicated.

Delicious buffet breakfast with plenty of choices. They even opened early to accommodate our group. Staff were friendly and helpful. Room was clean and comfortable. Microwave, kettle with tea and coffee, bar fridge. Highly recommend Marsala - the Indian restaurant down the street about 50m: delicious food, great service and great value for money. Little convenience store next door is open til midnight. On site parking.

If I had to pick something, I'd say the bathroom is due for a renovation but it was still really clean. The bed sloped outwards a little bit but it didn't bother me too much.

We were pleased with everything about our one-night stay. The hotel is extremely nice and comfortable and located in a fantastic street. We would like to thank both of the reception staff who attended to us both on arrival and departure - they were both amazing and both extremely helpful - thank you! This hotel is located in a dining street precinct with so many restaurants to choose from - we headed just next door to the Steakhouse for an amazing dinner, and Gelato just a short walk away for dessert - the perfect evening! There is generous secure parking onsite at the hotel also.

Our only critical feedback is that - the aircon in the rooms is set to 23deg -which for day use is applicable. Nighttime use it was too uncomfortable and we wished we had the option to call reception to lower the temperature during the night to 20deg - or been able to ask for a fan to circulate the air - it was just too warm for us during the evening to sleep comfortably.

Location superb, parking available anytime, friendly staff,rooms nicely decorated and comfortable , access to pool .the view from my room was excellent

Bathroom in my room was very dated looks like the rooms have been renovated but not the bathrooms. Not enough chairs or sunloungers around the pool and the pool light doesn't work and is hanging off,all the facilities are there just need updating

Great location and lovely room- EXcept for extremely noisy air con (obviously air con is so old and when on roars like a train going past) Fortunately it was cool enough and didn’t need it. But felt disappointed that when planning another visit to Townsville and in particular in summer, don’t think I could book with you. Please please fix the air con!!!

Air Con - So so old - as explained above. Please modernise the air con.

The bed was comfy, the room was quite large. Was very convenient being able to have breakfast downstairs.

The couch was very uncomfortable/hard. The bathroom door didn't run on its tracks very well and could be a bit difficult to open. The shower door also had parts of the runner coming out and was a little difficult to open/close. But all worked when I needed it too, was just a little dated.

Brilliant location, especially for people travelling to Townsville to watch the football. Easy access to the (decaying) city centre. Bed was extremely comfortable.

Our room was not cleaned on the first day, cleaning staff placed a notice saying they couldn’t clean it because of personal things left on the bed. This is when we down to the restaurant for breakfast. However this was quickly rectified when brought to the attention of the reception staff. Shower was aged, small and a black shower curtain over the shower blocked light out so we were effectively showering i the dark with the light on.

Conveniently located to cafes and restaurants. Walking distance to Flinders Street, just across the bridge. We didn't have the buffet breakfast at Ridges, but had delicious brekkies at their sister hotel across the street.

Dripping/running tap in the bathroom. Bed had a bit of a hollow - not bad though.

Great location, room was clean and arranged well. Staff were lovely and very helpful. Cookies were a nice touch after a long plane journey.

I don't like sleeping under a doona all the time especially in a warm climate. Using continuous air con is annoying and environmentally wasteful. It would be good to have a variety of pillow types. Current one used in Ridges are all the same and not at all supportive.