Its location the facilities the food

The noise at 1am in the morning from other guests, my granddaughter had to be up to go school, quite a few staying on the 2nd floor near us.

This hotel is well located near Sutton station and town centre. It does have parking, which is quite unusual for a London hotel, but from what the people in front of me at check in were saying, you do have to pay. The rooms are large and clean, and the front desk staff are very helpful. There are nice extras like a gym, etc. The WiFi is fast and free.

There's no power outlet by the bed - just those weird old hotel plugs that don't let you plug a normal 3-pin in. This is highly frustrating in 2024, when everyone uses their phone as an alarm.

Beautiful room. Spacious, comfortable bed, amazing shower. Housekeeping staff cleaned the room well and were very polite. Fresh towels and beds made every day. Reception staff were so helpful and restaurant/bar staff were super helpful. We like to stay here because of the pool, which is lovely. We spend lots of time in the pool and I like the jacuzzi also. We also like the cleanliness and the closeness to the high street. Always a good stay.

There was a toilet and sink blockage in our room which affected our first night. The maintenance man came early the next morning so we didn’t get a lay in, but he did fix the problem. Staff were really helpful and we were given keys to a different room to use their bathroom over night. Staff were very helpful and this problem was fixed the following day. I was given a discount on my stay because of this. This did not affect our stay negatively at all. We still had a lovely break away.

We have stayed at this hotel several times before and we really enjoy the Value for Money it offers and also for its location and the amenities (including the swimming pool). Ample parking space on site when you arrive with your own vehicle and the overnight stay carpark rate is very reasonable. Rooms clean, beds comfy, breakfast fabulous and healthclub/pool great to use and relax and staff very polite and helpful. Overall we enjoy our stay at this hotel and will return again in the future!

I own an Electric Vehicle and there wasn't any EV charging point at the carpark. There were couple of EV Charge points nearby but at very expensive rates, which I had to use as I was low on charge :(

I like the location which is already in the center of the town so it's very close to everywhere. My daughter likes the pool area and my husband likes the gym area. Our room is just enough for us, perfect for a family of 3-4. The staff are very accommodating. We chose to stay in IHG for my daughter's birthday, then when I ordered a cake for her yesterday to surprise her, they gave it for free and happily sang a birthday song for my daughter and the other guests sang for her as well. Kudos for the staff! Excellent customer service, they always smile and greet us 🫶🏼

The wardrobe is just too small for us and there were no hotel slippers but not a big deal ☺️

All the staff we came across over an evening check-in, drink at the bar, and breakfast were very friendly and welcoming. Worth the price when I compared it to other hotels in the area.

Carpets in the bedroom probably could do with a wet clean, and the shower temperature wasn't really hot even on the max (yes, we pushed the button, so tap it turned more). Cooked breakfast had a bit of a weird oily taste to it, although there were plenty of options, so we definitely didn't go hungry!

We had a 2 and 3 year old stay with us . The bar area is very spacious without having to try and keep the kids quiet. Excellent location, walking distance to train . Staff were very friendly throughout the hotel . We had an issue with the fan. We felt the room was too warm . They sorted it straight away for us. Huge choice in breakfast from cereal, fruit pancakes and Nutella for the kids . Pool was lovely and quiet too. We all really enjoyed our second stay there.

Everything about the hotel, it's in the idea spot, for us to see family. The hotel is very clean, staff welcoming and pleasant and helpful.

First room had only shower in the bath, difficult for my wife to use. We had to up grade to a premium room at a small cost, the room had one large mirror behind the door, but no plug socket for hair dryer to used . So another mirror in room near to a plug socket would be ideal. To save on Towels been washed everyday, they ask you to leave Towels for washing leave on the floor, or you leave the Towel you leave on the Towel Rail to keep..!! But No Towel Rail..?? The other problem, was as it was windy weather outside, you counld hear the wind from the window plus feel the draught from the window. It was closed tight.

In a good location for Central London and Home Counties. Good value with added bonus of swimming pool.

The double beds in the family room are on the small side - we had three small doubles and we would have been more comfy with two larger doubles. We bought a car with us and since our last trip (possibly 7 years ago) parking costs have gone up considerably. Last time the cost, if there was one, did not make an impact on our budget. This time, we worked out how to park off site for free!

Very good bed mattress provided good sleep quality. Spacious room and excellent facility with pool, steam bath, and sauna in the health centre. Good location of the hotel. Overall we are satisfied with the visit of the hotel taking into account the price/quality score.

Food at breakfast and dinner has a very limited variety of choices. Reception did not have an adapter from the EU socket to the UK for free for the period of stay and I needed to buy it. Reception could not consult about where to buy public bus tickets saying, that it is possible at the railway station.