Our dog was well looked after, a bed for her in our room, 2 bowls, 2 play toys, they were happy for us to leave her in the room and had special door handle notifications so staff knew she was inside. Hotel is beautiful. Restaurant dinner was lovely albeit the menu is limited. Games in the Restaurant /Lounge were a nice surprise. Expresso martini was good. Spa is nice,

The Great hall is the restaurant, the bar the games room, the roof bar / terrace is closed in winter. The hotel really lacks a nice cosy bar space to relax in. Spa is very small and a little cold generally for me, smalll jacuzzi, sauna and steam room. also you are on view of all the other hotel guests if they choose to peer over the wall into the atrium.

The hotel is beautiful and extremely well maintained. The staff is kind, helpful and professional. The bed room was quiet and the bed really comfortable. The hotel is near the train station ( where the Hop-on and Hop-off bus starts its tour) and so if you start discovering the city, you will figure out that it is close to many key sightseeing attractions.

Only the way the breakfast items are organized. The first day, I figure out where the fruits are at the end of the meal. It would be worth to regroup the food centrally. Ps: the Breakfast room is s sightseeing attraction in itself!

good facilities,good service , hotel is bigger than than the pictures showed , quiet and peaceful,spacious and privacy .front desk very friendly professional,housekeeping is good . breakfast is good, spa is beautiful and small but still quiet because not many guest use it. there is a computer corner in 5th floor my son can spent some times there. It is a elegant hotel with high quality staffs, much appreciate !

spa staffs doesn’t speak English and no awareness of service

The room was comfortable, and the bed provided such a great night's sleep. The staff were incredibly kind and attentive, and the small gifted surprises in the room were a lovely touch. They had daily cleaning and turn-down service—everything was kept immaculate. The spa was the standout feature of the hotel. It’s small but well-designed, and most of the time, it was peaceful and uncrowded, making it the perfect place to unwind.

The breakfast, though decent, lacked variety and didn’t quite meet the expectations of a 5-star hotel. Additionally, the spa—though lovely—was often used as a photo shoot location, with guests taking pictures and using their phones, which disrupted the relaxing atmosphere. These aspects took away from what could have been a perfect stay.

The hotel is truly beautiful, and the team is exceptionally professional. Our room was spacious and very comfortable. While most rooms have windows facing an indoor patio, this design works surprisingly well, offering a quiet and private ambiance. Everything was impeccably clean, and although daily towel changes aren't necessary, the housekeeping was thorough and well-done. The breakfast selection may not be as extensive as in some other 5-star hotels, but the quality is outstanding, making it a delightful experience.

While still central enough, the location is a bit removed from Budapest's main attractions. The spa area is cosy, but it does feel small given the size of the hotel, and the jacuzzi could have been warmer for added comfort. Additionally, the need to contact reception each time (the spa team was constantly absent) to activate the jacuzzi was a bit inconvenient and could be improved for a smoother guest experience.

Beautiful exclusive hotel in the VI district of the city. The district itself us not so interseting, however is it within walking distance from the very center, famous Basilic and the riverside, plus it is neigbouring with Nyugati train station from where one can get to Bratislava or Prague. The hotel has a little bit eccentric design which makes it charming and unusual. The terrace on the rooftop offers magnificent viwes on the city and even a jacuzzi. Moreover it has a small thus cosy and beautiful SPA which is free for the hotel guests. Stuff is really friendly and helpful. Nice compliments upon arrival and after every cleaning.

The breakfast was plentiful and tasty but monotonous, so after 2 weeks of stay we became a little bit tired of it. The cleaning is on everyday basis, but we were surprised when they didn't change the bed althougth it obviously needed changing, so the next day we had to put the linen down the floor. But this is rather a remark than a disadvantage.

A fabulous hotel. An incredible building and beautifully renovated including a lovely spa and roof garden. All the staff were excellent and very helpful. The Breakfast and restaurant were superb. And all situated on the edge of the tourist hub of Budapest.

The heating in our room seemed to have a mind of it's own. It was never too cold, but could have been a bit warmer for our liking. On the one occasion it did respond to my programming a couple of degrees increase in temperature, that lasted for the rest of that day and then would not respond to anything again. Other than that, all good

We stayed at the Mystery hotel for 4 nights and loved every minute of it. Was our 25th Wedding celebration and this hotel couldn't be more perfect for our special occasion . All staff were extremely polite and very friendly and couldn't have done more to make us feel very welcomed. The hotel is beautiful and very well presented, every single corner there's a new surprise . The interior design is fantastic, the rooms very well presented , clean and very comfortable. We had breakfast every day and dinner a couple of times at the Great Hall , the food was always delicious and very well presented. The location of the hotel is a bit away from the city centre, but to be honest didn't bothered us at all, we walked everywhere, it was a great way of seeing the beautiful city of Budapest and at the end of the day , you can use the fantastic Spa facilities to relax and unwind. Totally recommend the Spa treatments, we had a couples massage on our last night and that was the cherry on top to end our beautiful stay . We will definitely recommend this magnificent and luxurious hotel to all our friends and family and promise to be back soon .

Excellent hotel and nice breakfast. It would be advisable for the personnel at the breakfast area, to know all about the items of the breakfast, in order to promote the local cheese, or local dishes from Hungary. We asked 2 of them about the type of cheese they offer and whether it was local and they had no idea. Fortunately, a third hotel staff person offered to ask at the kitchen and she gave us a description of the cheese and the local delicacies they offer.

We were initially put in a suite, which had a drainage and smell problem from the bathtub. We notified the front desk and they immediately offered us a different room to move to, which was very nice.

A beautiful building and cleverly refurbished to retain a lot of the original design but with all the modern comforts you’d expect from a five star hotel. We stayed in the Duplex room and loved the bedroom on the mezzanine level; with toilet, shower and dressing room in the ground. We enjoyed drinks at the bar, had a lovely meal in the restaurant on the first night, and breakfast each morning was fulsome and well run. The staff are a mixture of really competent young people ; guided and led by an older and more experienced senior team. It works really well.

No complaints at all. It’s not right ‘in the centre’ of the tourist area but for us, that was actually part of its attraction. And it’s only a 20 min walk / 10 min taxi ride from the ‘hub’.