Location - walking distance from everything, near the main shopping street and the X-mas market (opened even on 5th and 6th of January), great breakfast place full of history at the ground floor of the building, bus station for old town right near the accomodation if you don’t want to walk ~ 5-10 min. to the old town with the bus Close underground parking - 5 min. walk Very clean and quiet apartment Safe entry in the building and in the apartment Coffee and water from the house Nice building overall Great information provided via e-mail and booking.com app Easy check-in online and payment of the city tax

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One of the cleanest hotel rooms I've ever seen, new and spacious, in a great location in Bergamo Bassa (de lower part of the city), across from the Donizzetti theater and facing the promenade, 10 min on foot from the train station. The shower space was nice, great water pressure (which i always appreciate due to my thick long hair). The building itself is gorgeous, had large hallways and staircase, the elevator is new, all clean and beautiful. We appreciated the completely digital self check-in. Complimentary Nespresso coffee capsules for the machine present in the room and big bottle of water. It was a pity we stayed just for a night in this beautiful room, with such a comfortable bed.

The Inn is in a great location, quiet, no traffic. It was spotlessly clean and comfortable in a really nice building.

All contact was done by text. We were elsewhere in Italy and did not have phone network service only wifi when we could get it. This became a problem when we had to download passport photographs and details by clicking a link 2 days before arrival. We had to check-in using the link and a pin code was sent to access the building and room. There was no receptionist and you could not speak to anyone. A button on the room phone was supposed to link you to a receptionist but that button did nothing. We thoroughly enjoyed the comfort and location of the room but less AI and more human contact please.

Spaciousness of room. Location. Very good value for money for standard of accommodation.

An unmanned reception causes problems. Entry time of 3.00 p.m. is fine but the ability to leave luggage at the property before that time is a problem for guests whose flight arrival may be in the morning or departure time may be late. Had issues with TV. This took two days to resolve. While there were many text exchanges about this, perhaps the problem might have been fixed sooner if reception had been manned. Stayed here many times and really like the property but I feel the lack of on site personnel is a negative aspect in deciding to stay here again.

Great location. Quiet room with very comfortable bed. Well presented room and bathroom Coffee machine in room spoiled by fact that only 1 coffee pod had been left for two people. Rang to speak to someone to get more pods about 5 times via phone in room but unable to get any answer. Next day there were 2 pods left out and on asking the cleaner for a couple more,she said she only had one which she gave me.

First time using this type of “remote” hotel and for me the last. Accept that some people like,but I like being able to speak to someone face to face if I have a problem i.e only 1 coffee pod left for 2 people. Paper cups instead of glasses. Corkscrew/ bottle opener would have been handy for people arriving with hand luggage on an aircraft and unable to bring such. Previous reviews refer to being unable to contact reception and the fact that the confirmation messages are still telling you to wear a mask in the public area would suggest that someone is not paying a lot of attention to keeping things up to date.

Very confortable bed. Liked the coffee machine but no instructions for use. Good shower. Good location. Was quiet. Entry code worked well. Lift good.

Needed 2 comfortable chairs not a slope back settee. No kettle as stated. Bathroom fan would not turn off one night. No breakfast available just a cafe serving a strange Italian…..white bread with jam…..breakfast. Very disappointing. No milk powder so coffee VERY strong. Thought it was expensive for few facilities. Proper hotel preferable

Very large, comfortable room. Good shower. Fantastic central location.

Digital check-in. We had to contact the 'concierge' by phone to gain access to one of the rooms. Once that had been sorted, we had no further problems. But it's a bit nerve wracking when there is nobody present on site (even though I'm used to key codes with Airbnb reservations). Only Italian language channels on the television set. Bathroom would have benefited from a shelf for toiletries.

-Very large, stylish, modern and very well appointed modern room with high ceilin in the center city (the old town, cità alta, is only a ~30 minute walk) - clean - quiet - elevator

- There was no direct human contact and the online communication was a bit slow/sluggish at times. In order to gain access at arrival, only a phone call was able to resolve issues. - The central location means that this place is not accessible by car. This is not a big deal, as the recommended parking lot is only a few steps away.

I loved the location and the interior design! The main shopping street with tons of shops, different cafes and restaurants, food stores are very close to the property, within a 5-10 min walk. And it’s very easy to get from the airport to the apartment using public transport. The bed is very comfortable, I had some wonderful sleep at night! And the bathroom contains all the necessary complementary hygiene products.

Since the property is located right in the city center, it’s pretty noisy in the evening and at night. But the bed was so comfy that I managed to sleep very sound.

Сlean and good location, everything is there, spacious and comfortable. Everything worked fine. Comfortable big bed and great pillows. Large bathroom. 10-15 minutes walk from the funicular or 5 minutes by bus

There were small problem with entering the building but they was resolved with the help of technical support. It's a little uncomfortable that if I'm not mistaken the city tax for some reason was not through booking but through the site where the check-in was.