Great location, clean facilities, excellent breakfast.

Mosquitoes - we didn't know and in the night our daughter was bit in multiple spots.

The location is wonderful! At short walking distances to major attractions like the Main Cathedral, Art Gallery, Museums, etc. Even if the streets are very busy, it's quiet in the room; I did not hear the noise from outside. The toilet and facilities are excellent. The breakfast is delicious. The room for breakfast is not so spacious but otherwise it's good. The staff is very friendly and helpful. They can store your luggage for the day until you need to leave the city. There is also an agreement with a nearby garage, so if you come by car, you can leave it there. The garage takes care to register your car so that you avoid the pollution tax in the city. The street in front of the hotel is full of restaurants, so for lunch and dinner the possibilities are varied and delicious. If you come by car and use Navigation app to reach the garage, you should be cautious because there are many one-way roads and the maps may not be updated. So, in my case, there was a little fuss (around 10 minutes delay) for reaching the garage.

I cannot find major issues. Just small points to improve, as I mentioned in the previous review: POSSIBLY directions provided by the reception in the message (maybe it was the case, but I did not notice it); POSSIBLY improving the breakfast area. Otherwise, it's good!

First and foremost the staff was exceptional. We would particularly like to thank Alessandro at the front desk as he was friendly, welcoming, helpful and informative. He took a great deal of time with us helping find our way through Florence to the car rental agency and provide great directions on where to park after we picked up the car. He was a wealth of information and just fun to talk with. He was superb and the other front desk folks and breakfast room staff were very good as well. The location is great - very close to the main sites such as the Medici Chapel and the Duomo. The whole hotel was spotlessly clean.

Small room. No elevator. Simple cold breakfast. Somewhat limited selection.

Great location, spacious room, friendly staff, good breakfast. Alessandro was extremely helpful with information about the city, and even carried our bags to the taxi after calling for our ride to the airport. This location is ideal, walking distance to the SMN train station, to all the important sights of the city, and a great buzz in the evening with all the restaurants and even live jazz band in the street. Just a few steps away from the San Lorenzo Basilica and Medici museum. My daughter and I enjoyed our stay at this hotel.

Nothing to dislike. Just beware there’s a flight of steps to walk up to reception, and a few stairs to traverse on the way to the rooms.

The hotel is located close to the station. The room was warm and quiet.

Unfortunately, the hotel has no lift and it may not be accessible for disabled people. I wish the staff could be courteous enough to help with the luggage, it would have been a nice gesture. As soon as I entered the place I started sneezing, I think there may be a bit of dust all around, probably because it is an old building.

The location was excellent, the bed comfortable, the staff friendly and the room was clean and quiet. Towels were replaced and new shampoo/shower gel received daily, the breakfast was basic but good.

It was smaller than the impression I got from the pictures, and I don't remember seeing an indication that there is no lift, or that there are even more steps to climb once inside the hotel. This is just a personal preference, but I would have liked to also have some conditioner. Also, the towel rack was damaged, so I needed to be careful with it.

Comfortable bed, very nice room and very nice hotel generally. The bathroom was very clean, modern and big with useful facilities. Variety in breakfast.

At nighttime was noisy because the hotel is located in a busy spot with a bar right next to it. In the bathroom there was an automatic light with movement sensor. While I was having a shower the sensor couldn’t detect me and the light kept turning off. I had to open the shower door every 5 minutes so that the light would turn back on. There wasn’t an elevator so we had to carry our heavy luggage,luckily the stuff helped when I was leaving.

The shower was broken. We could not switch from the rain ceiling shower head to the other handheld tool and vice versa. The hotel employees pretended it was not broken but the digit allowing the transition was totally broken. The hotel employees knew about it and gave us a pair of tweezers. That allowed us to use the shower head that time. But we struggled with that the rest of our stay. The hotel should stop all this circus and have the shower repaired.

The room was extremely spacious, the bed was comfortable, and the shower was also spacious with good pressure. The location couldn’t be beat; right in the middle of restaurants and shops yet our room was very quiet at night. Convenient parking. The staff were friendly, professional and helpful. I would stay there again.

The breakfast was fine; indistinguishable from other hotels with a lower price point. But the staff there helpful and friendly as well.

Welcoming,very friendly desk staff. They kept our luggage while we went to cinque terre. Nice clean room, good daily housekeeping and free toiletries Small Breakfast included No elevator but not a big deal for us Close to train station, landmarks and shops We certainly recommend this hotel

Nothing really Maybe more diversity for breakfast such as pancakes, scrambled eggs/sausage, bananas etc.