We had the best room with the balcony looking over the cathedral Santa Maria! It was very spacious and comfortable. The location is amazing as it was only couple of minutes walk from the main train station and right in the centre of a lot of attraction.

There were no basic hotel facilities such as kettle or iron. In order to get to apartment, we had to climb extra stairs with big luggage and with no offer to help. However it is worth it for the room and the view.

The location of the hotel is great… very close to the train station and the tram, on a main piazza of Florence, so there are restaurants and shops close by. The room was clean, quiet and air-conditioned. It had all the basic amenities and the bed was comfortable. The hotel staff were very helpful and upbeat. They allowed me to store luggage for a few days, even though I was staying just one night, before catching an early flight.

I was in a room for a single traveller. I assume the rooms for two are more aesthetically pleasing. My room was very spare… really , just basic. If I were to stay longer, I would accept the upgrade I was offered.

It was a great room overlooking the Piazza Santa Maria Novella and a 5 min walk from the Florence Train Station. Loved the location as it was close to everything and you could open the windows to let fresh air in. Loved that they allowed us early check-in and felt safe with a 24 hr front desk. They had a lift, too, which is important when you're a senior and have heavy luggage. I'd stay here again :-)

Bathroom is tiny, and no gluten-free breakfast I could find anywhere near the hotel. Would have appreciated at least a kettle to make a cup of coffee.

Minutes' walk away from Firenze Santa Maria Novella Train Station and right in front of Basilica of Santa Maria Novella, the hotel is located at a very convenient and accessible location. You can walk from all the main sightseeing locations without having to take public transport. Also spoiled for food choices. The staffs at the front desk are also very friendly and give good recommendations!

Perhaps because it is Spring time and the fact that our room is attached to a "garden", the room / toilet tends to have a few flies and mosquitos. Other than that, all is good!

The room was nice and clean, but very dark. No windows, just doors to a very small courtyard. The staff was nice. Location is amazing, very close to the train station and lots of cafes and restaurants nearby. Shower was very narrow, but hot water was WOW! Bed was extremely comfortable, linen was clean!

At 2 am some girls upstairs were screaming and laughing. No one was complaining until I did it myself. For a while they were silent, but then started again. Don't hesitate to call the reception, they are friendly and helpful. They reacted at once.

Great hotel. Easy to get to from Santa Maria Novella Station, perhaps a 5 min walk. We booked a deluxe room. Definitely worth the little extra we paid. Room was extremely spacious. Large separate bathroom with all toiletries provided. Outside the main entrance you have a wide selections of dining choice. Staff extremely friendly with 24 hr front desk staff. Would highly recommend.

Keep windows close as we had a number of mosquitoes in the room but am finding this everywhere perhaps after all the rains they had.

Great location right near the train station. The staff on reception were very pleasant and helpful. Room was basic but spacious and clean with a view of the Piazza Santa Maria Novella.

Didn’t realise there was no kettle in the room but that’s our fault for not reading up. The only other thing was the noise from the church bell and the people going passed chatting and pulling there suitcases as it’s the way to the station it’s a busy area. This wouldn’t stop us booking there again as it was perfect and cheap for us.

The location of this hotel is amazing!! It’s a five minute walk from the train station. Right in front of the Piazza di Santa Maria Novella. Tons of food options within the area and it’s another five minute walk from the cathedral. The staff are also very kind and helpful. The hotel is also very clean.

You are really paying for the location. The hotel is very mediocre for the cost.

Friendly helpful staff, allowed to check in early, easy to find, 5 mins from train station. Location right on the square, good WiFi. Great price for the location. Easy access to all the main tourist areas, shops & restaurants.

Could have done with a bit of tlc but wouldn't stop us returning, we had a room overlooking the square which was nice but noisy which may be an issue for some!

Fabulous location in the heart of piazza Santa Maria Novella, our room looked out onto the square and the church.

Was a bit noisy one morning with next door being cleaned from about 8am which wasn't great if you wanted a lie in. On another morning a waste truck comes onto the square right in front of the hotel early(about 7.30am) which again is very noisy if yout not an early riser