The staff were incredible and so helpful when I lost my passport. The room was clean and comfortable.

The air conditioning wouldn't turn on because it wasn't the season and it was 80 degrees outside!

Location was fabulous: half way between the Duomo and Santa Maria Novella Basilica, and 10 minutes from the Unita tram stop from the airport. Short, interesting 15 minute walk south to the Arno, Ponte Vecchio, and Uffizi Gallery. Couldn't as for much better. The was not large but I never intended my room to be a destination. I was there to experience Florence, not a hotel room. Given that, my expectations and needs were met. A great breakfast was offered but, since I started my days early, I chose to have breakfast at a variety of places close to sites I was visiting. The staff, including Daniela and Guido, were always there, friendly, and helpful.

I cannot think of anything that was negative enough to warrant a comment.

Location is so perfect! We were traveling for a wedding and had activities scheduled all around Florence, as well as tourist activities we wanted to do. This was the perfect location to accomplish everything! The staff was so friendly and helpful. They had a steamer for us to use on our wedding clothes. It felt truly like a well run family business.

If I had to complain, I'd say the hair dryer in the bathroom could be updated. I don't use a hair dryer often and I actually liked the old built in style that they had but the day I needed it, it was going on and off with some of my movements and I couldn't quite figure out how to get it stay on steadily. Maybe my own misunderstanding of the type though!

Lovely smaller private hotel in an excellent central location, with a terrace for sitting out in the heat. Very helpful staff, the wife gave excellent recommendations of places to go and eat on my own

Minor point ...I love sitting outside, and I booked here because of the terrace, which I did use a few times for having breakfast or a glass of wine. But it was always closed / locked, so I had to open up myself and close up after myself, which was a bit of a faff. The terrace is a lovely feature, not sure why more people did not use it!

The location is perfect, close to the train station (5 minute walk) and to the duomo and other attractions, no need to get a taxi or Uber anywhere. The staff was kind always and allowed us to keep our luggage there after check out time. Nice reception and lounge area. Also the terrace is great with a parcial view of the duomo.

Only one out of the three employees form reception knew English and that made communication a bit difficult at times. (Because they take turns to be at the reception so maybe the only person at reception doesn’t speak English). The other aspect that could improve is to facilitate access to the terrace, there was a red sign that gave the impresion that it was closed and after asking at reception I understood it was open but they kept the door shut and your were not allowed to eat.

The location of Hotel Balcony is perfect. It is located a short walking distance from the train station and to the main tourist attractions. Friendly and helpful staff (owner). The breakfast was thoughtfully prepared offering various options to cater for varying dietary requirements. Our twin room had opening windows and included a small bar refrigerator, the bathroom was clean with good water pressure and hot water.

Whilst not a big issue overall, the room adjoined a shared terrace where guests could (and did) smoke. Unfortunately as non-smokers (and as an asthmatic) it was necessary to keep the windows closed which created some stuffiness in the room.

Lovely place in the heart of Florence. Walkable to all the major sights and countless restaurants. The husband and wife running the place were exceedingly kind and helpful. Chose property bc of good reviews on ability to arrange nearby ZTL parking, and I wasn't disappointed: after dropping bags on busy one lane, one way street, owner intercepted me on second pass around block with quick and perfect directions to nearby garage with hotel partnership and kind service. Able to leave bags several hours on checkout day. Perfect stay.

All good.

The hotel is not like a perfect boutique hotel or super charming old building with architectural details. I had a comfy room updated to today’s aesthetic with a cool wallpaper and decorative details, the bathroom was a little dated but very functional and clean. But what made everything GREAT is the warmth of the manager (owner?). I felt at home right away.

At first I was disappointed with my view - into a tiny courtyard seeing a building a few meeters from my window - BUT it was also very quiet which I valued more than a view and I still saw some sky :) Plus O could go to « the balcony » if I needed a reminder of where I was.

This is a marvellously convenient and comfortable hotel one could find in Firenzi run by the most warm, sincere and resourceful family. The location is just brilliant allowing every place of interest to be reacched in minujtes on foot as well as being close the trains station. The recommendations by the Hotel Owners for food, drinks and places enriched my experience.

I stayed in a single room with a balcony. The room was a bit small but the balcony access was refreshing and fun.

The location was great for me, after a long trip in train, it was nice to get to the hotel very easily, crossing some avenues and making a few turns. It's close to the Florence Santa Maria Novella Centrale train station. They also offer the chance to have breakfast, which is good to start the day, not very fancy but for the price, definitely, worth it! & it's a buffet style.

If you are carrying more than a luggage, you will need to carry it for a few stairs since they don't have an elevator.