The location is great on the south side of the Arno River in Florence. The hotel was very clean and well designed. The staff was very welcoming and quick to respond to any inquiries prior to our stay and during the stay as well. We even sent a couple of packages to the property a few days before we arrived and they were kind to hold them for us. There are many good restaurants and cafes nearby. The Duomo and many other tourist destinations are within a 10-15 minute walk. We also had an issue with the shower drain that was fixed immediately which was very nice.

Our room was facing the street and can be quite noisy at night because of live music from bars and people outside drinking until the early morning. If you need absolute silence like me then I recommend contacting the property to request a quieter room away from the street.

I like pretty much everything about the property - it was clean, quiet, in the historic center of Florence, dining was very close

I wish our room was a bit higher, because we stayed at the zero floor and it was too dark, we slept way too much :). The only window we had was to a super tiny courtyard with a huge vase

The location was amazing. We paid to have river view and that was really great. Roxxy and the staff are incredibly friendly and professional. The room had tall ceiling and was very spacious. The lobby and hallway was clean and the light out there was beautiful.

The mattress dipped which meant that it was either too soft or is getting old. The room was a bit too dark. The unit is wired for a chandelier. It might be helpful to have more light in the room. We could hear sirens and people closing doors and hallway conversations. We used the noise cancellation and that was helpful.

The location is great in the Oltrarno/San Frediano side. Walking distance to most of the sights with lots of bars/restaurants round the corner. The staff were very helpful and always ready to answer queries. The room I selected was lovely and there was Prosecco offered for New Year’s in the room.

Though it is clearly mentioned in the description, I missed the facility of a dining area/kitchenette as I have a 7 year old and it’s sometimes nice to just grab a bite in the hotel itself.

I traveled solo and felt completely safe at this hotel. The hotel is located in a big wood door on the 3rd floor. Small elevator or stairs to get to it. Staff was very friendly and welcoming. I loved my room location and staff helped with suitcase up minor set of stairs to my room. I loved my room and view! Room also had a full body mirror which was helpful. Cafe right outside of main entrance and store around the corner. Location is perfect- not far but away from crowds and walk able to everything.

Drain in shower needs Drain-O, so it drains better.

All staff was super friendly and ready to help. For new arrivals, it is good to know that they are not there 24/7 and they are to be found outside on the bells (last floor). We got one of the expensiver rooms with a wonderful view of the river and old city centre. It was worth it to have a big suite with extra room to work in, bathroom with tub and a very large bed. The pictures on booking.com show it. It has a nice ambiance, It is in the not so overcrowded part of the city centre, with many bars, restaurants even in the same street. No sound from around disturbed because it faced the other side. The next door cafe is a nice recommendation to start the day, but also the cafe/bar at the corner has very good coffee and is (was) not packed with tourists. The restaurant accross the street is always full of (tourists) but has a super mix of very tasty pizzas, fish / seafood or meat dishes, and pasta. There is also a piazza around the corner and a big one two streets away. Both have nice options, too, for lunch and dinner. There might be the one or the other a little more expensive and not so good, but the ambiance was not so Disneyland-style like around the sights on the other river-side. Still, there are even there many hidden gems and it is worth to stroll around and not to take the first option. The hotel has a perfect location to explore Florence.

Only the mattrass should be changed sooner than later because it is not even anymore.

Friendly and helpful staff - many thanks; clean room with spacious bathroom and closet space, only that there is no curtain/division between the small couch for child and the big bed - unlike what some photos show - and not enough privacy.

too close to some bars and the windows are old-style without triple noise-reduction glasses/design. People were so loud drinking, talking and shouting on Friday night till around 3:30am on Sat; my child and I could not sleep till 4am and it was really bad experience.

The location of this hotel is exeptional. right outside of the busy centre and near some amazing cafés and restaurants. Staff are extremely friendly and the room was comfortable!

The only down side is the hotel is on the third floor. The tiny lift can only hold one person with luggage at a time. But this was only a tiny discomfort.

helpful staff, perfect location, family and child friendly

Nothing out of this world and although I liked the room, I think in the pictures it looked much better.

It was obvious that this is a professionally run guest house. Cleaning staff were in uniforms, and the front desk had regular daily hours. We were greeted promptly, and the room was ready when promised. The room was immaculate. They provide complimentary water and coffee. The location is close to the river (and thus walking distance to everything we wanted to see). The guest house is on the 4th level of a charming building. It is the highest level on the street, offering an amazing view.

The guest house is on a street with a few bars, including venues for live music. We thought it added to the appeal, but if you require total silence, you may wish to be mindful of this information.