The room was beautiful, the bed was superbly comfortable and the shower in the big bathroom was fantastic. The staff were very kind and Niccolo went far above and beyond expectations trying to ensure our comfort when there was an issue that was no one's fault. Beautifully located, not just for beautiful Florence and the River Arno but also not far from La Carriara for the best gelato and Gino's Bakery just by the Pointe Vecchio for coffee and fantastic cannoli and everything tastes incredible.

We made the mistake of walking with our bags so we were disheartened when google map directions led us astray a few times before we got to the landmark Palazzo Guicciardini on the Via de Guicciardini - and then realised the hotel Palazzo Guicciardini is on Via Santa Spirito! Best to get a taxi to the hotel then explore Florence without the baggage.

Excellent location in S.Spirito area. Incredible interiors, not too mention attentive and welcoming staff who were able to help at all times. Breakfasts are filling (and sweet!). The Palazzo is located amidst some of the best restaurants in Florence and is very close to Pitti Palace, Uffizi and shopping.

The site is a floor in an antique building & is beautiful & cozy. The staff were friendly & responsive. I also liked that the hotel was on the less busy side of the Arno & yet close to the Ponte Vecchio.

I wished that the staff stayed a bit longer than 7 pm to respond to guest needs. Nevertheless, there was a number to call in case of emergencies. The dining room for breakfast was lovely, but as someone who needs to avoid sugars & carbohydrates, I would have appreciated a bit more protein at breakfast. There were various yogurts available, but boiled eggs would have been helpful.

The location is amazing. The room is very spacious and beautiful. There is amazing artwork all over the room on the walls on the roof everywhere everything was beautiful the furniture was amazing. The bathroom was new and renovated. It has a large shower.

The AC did not work properly so we had to open the windows which attracted a lot of mosquitoes. Also, it's located on a busy street. Therefore, there was a lot of noises due to opening the window. Otherwise all the rooms have no canceling and do not hear anything from the outside.

The staff were exceptional: patient, kind, helpful. Air conditioning was really good. Room was spacious and clean. The location was excellent for our needs.

The shower and bathroom in general were too small. I know this is inherent in such an old building, so it's acceptable. Breakfast offering was not really our taste. We prefer savoury to sweet. Accessibility by car was difficult because of a road closure nearby.

The receptionist waited for us to arrive, our train was late. We were upgraded to the suite. It was grand! We were offered coffee/ tea from the dining room as none in the room. The bed was hard to our liking and creaked when you got out. The shower was great and would have loved a robe in the room for the price we paid! It was clean and extremely quiet!

Nothing

Lovely big room in great location in Florence. Crew was flexibel with luggage and help.

The breakfast is additional, but not clearly stated in booking. Other (free or not) services like coffee are not stated either in booking, so better to make the description in booking a bit clearer. Also, It has to be known in advance and just 5 euros… why not add it for that price?

The location is lovely. So close to ponte vecchio, and walking distance (not more than 10 min) from main attractions in Florence. The place has a beautiful ancient charm with painting on the ceilings and antique furniture. It is also possible to book the car park service, so you do not need to be stressed about parking. Everything perfect!

Florence is full of little hotels tucked away in side streets. This hotel was brilliant, boutique and filled with history. The moment we walked in we were greeted by the friendly staff. We had two rooms one for us adults and another for three kids. Walking distance to cafes and restaurants. We have already said that if we ever go back to Italy we will stay longer at this hotel and enjoy Florence even more.

There’s nothing we didn’t like.

Great furnishing and decor. A unique experience for a city renowned for art. Highly recommend.

Second day breakfast - limited selection. Poor and slow service. More provision of irons needed. Limited availability. You need proper ironing boards. Better provision of toilet paper. One roll is not enough.