I loved the position of the hotel, the option of a room with a little kitchen and in case the common laundry room on the floor of the spa, the staff was so kind and professional, the breakfast was great. The room was very comfortable, clean and easy to access with the elevator (which in Florence can be a luxury). Didn't have the time to try the spa, yet I love to have that option inside the hotel. Plus, I love how the hotel is sensitive to reduce the garbage waste. Therefore, having the opportunity to refill my water bottle with filtered water (still or sparkling) 24/7 it's was quite a nice touch.

I am very sensitive to noise, so maybe this is subjective.. I could hear a bit the traffic coming from the main street even if my room was facing the courtyard. When I slept in another room, facing on a smaller street it was super quite.

Good location within walking distance of the old town, Duomo, Uffizi gallery, Ponte Vecchio etc. Lovely spa pool, plus rooftop hot tub and secure underground parking with in Florence was a definite plus. We had a lovely large room in the original part of the building with a lovely classical decorated high ceiling, can’t comment on rooms in newer section but I’ve no doubt they were of similar quality.

Nothing

Superb 2 night stay. Hotel within easy walking distance of all the main landmarks in Florence. Spacious, bright and comfortable room. Excellent buffet breakfast each morning with a range of hot and cold items. Friendly and helpful staff, especially the two ladies serving at breakfast and Sandy on the front desk who gave us great recommendations for dinner. The spa was a real bonus and we made use of the pool and saunas. Finally, the terrace on top of the hotel provides incredible views across the city.

OMG this place is truly amazing and beautiful, since the moment you walk in you feel like you’re in heaven, so clean, beautiful, peaceful. Breakfast is great, service is amazing, front desk staff are awesome. This place is very close to train station and about 10 minutes walking to the center. Very very nice place. There are a lot of restaurants and cafes around the hotel. For us was a great experience, I’ll definitely be back again.

Liked everything

We were in Florence for 3 nights and this was a fabulous stay! It was central and walkable to the Duomo and local sites. There are many great restaurants in the nearby neighborhood, and the concierge was super helpful with booking and recommendations! We took advantage of the spa, I had an amazing massage and the sauna and steam room were perfect. We also enjoyed the rooftop jacuzzi with a beautiful view of the Duomo. Breakfast was fantastic, however not included in the price of the room.

The only thing I was surprised about what breakfast was not included, this should be more clear in the description. Most Bed and Breakfasts (name of the establishment on their sign), include breakfast.

Staff at the hotel were extremely friendly and helpful. Room was spacious and beds were very comfortable. We especially enjoyed all the extra areas to sit and relax such as the rooftop, in the courtyard and in the spa. Breakfast was an additional cost which we had once and there was a good selection of food although not a lot of hot food choice if that is your preference. Short walk into the main area and close to hop off/on bus stop.

Our room was situated right near the breakfast room and toilet so there was a lot of noise from 630am onwards whilst this was being set up/served and people using the toilets slamming doors. Luckily I had earplugs with me as I am a light sleeper but had I not this would have been very disruptive.

I have stayed at this hotel 4 times and it always provides the same excellent service. Location is perfect, facilities are great, Clara the massage therapist was excellent and rooftop area is fantastic with outstanding views. Loved the surrounding neighbourhood bars and restaurants. Pizza restaurant la luna was just beautiful and food was delicious.

Nothing, it was great.

Clean, bed was comfortable and I was able to use air conditioning to cool down the room.

I did not love the location of the hotel or the room itself. The location is far from the city center…yes you can walk it but it is far from the activity. The room I stayed in was on the basement of a separate building. I was by myself and slightly creeped out. But it was fine lol, I did survive! I did not use the spa services but they did look very nice!

Location is good, loved the wellness spa. Guests should be aware that you must book to use the pool and jacuzzi in high season and jacuzzi terrace has a charge. This didn’t deter us, we didn’t get time. We would definitely return. A couple of good nights sleep and a great start to our holiday. Staff were very polite and welcoming. We will definitely be back.

Breakfast not included. This wasn’t clear on the booking.com price list. The hotel offered this once we arrived but for 5 of us it was an added cost that we hadn’t accounted for.

The hotel provided a warm welcome - the staff were always very helpful. Our room was modern, nice and clean. The little details in place such as providing a good coffee machine and water chilling in the fridge all add up and contributes to us having a lovely stay in this property. The spa/swimming pool area is well maintained and has a nice peaceful vibe.

Nothing to mention here