Convenient central location, comfortable and stylishly presented with a good breakfast.

There is no lift to the third floor so ask for a second floor room if this is an issue. The shower is good but quite small and a larger person would not fit in it. Take insect spray as there were many mosquitoes in our room, we were told October is the season for them.

3* hotel but staff were 4* so helpful and friendly, excellent location, very quirky hotel

Hard to find on first day, hotel has 2 entrances and door on via Fossi was closed.

Gorgeous old hotel, great breakfast in a beautiful dining room, large spacious room and bathroom. Convenient to everything including the railway station once we got familiar with the way around the area. Great having 24/7 ability to refill water bottles with filtered water

Staff didn't speak English particularly well. Address on booking.com takes you to the back side of the hotel with giant closed doors and a buzzer which confused us and trying to find it using google maps was a disaster! Main entrance is actually on the very narrow Via Del Moro, number 15 straight opposite Garga restaurant. Our room was like a sauna in April and they weren't able to put on the air conditioner as not summer or winter but they brought us a fan for overnight. If we opened the window it was too noisy from bars and traffic and mossies came in.

Beautiful hotel perfectly located. Room was clean and full with light

Breakfast isn’t great, only frozen pastries, toast bread, sugar full cereals and fruits in a can

great location, beautiful rooms, great breakfast. Cleaning and breakfast staff were wonderful. Water dispenser for sparkling and flat… very nice, plus kettles in the room. beds were comfortable and rooms nicely decorated.

really nothing. we had to walk up 2 flights to get to our rooms… this might be a problem for some… when booking check about this. Showers a a bit small… hard to shave legs… and still very nice.

The location worked out perfectly for us - close to the train station and car rental just a 5 minute walk away. The hotel is very well maintained and clean and most importantly air conditioning was available. Also a fan. The breakfast was tasty and had everything needed - eggs, bacon, yoghurt, muesli, fruit, different kinds of pastry, cheese and bread. There was staff available to make latte or cappuccino at the breakfast room. I loved the fact that the breakfast starts early - at 7:30.

Very small shower cabin.

I had a great experience. Hotel rooms are spacious, very neat, and clean. I had requested a hard pillow, and it was already there in my room upon arrival. The Washroom has got a bidet. I walked around 7,8 mins from Florence train station (Novella) to reach the hotel. There are many restaurants and bars around the hotel. Most of the tourist attractions were approx 20 mins walk from the hotel. Breakfast was also hood with decent food options. Marco from the reception was a professional and courteous. Hotel reception is very, very small, which doesn't do justice to the superb rooms. Would love to go back.

Good location as most everything was within walking distance. Train station and other tour meeting spots were easy to get to. The breakfast was simple but had enough variety and was very good. The room was a good size, and the bonus for us was the two bathrooms - made getting ready quick for our group.

The A/C was not operational (March 20-24). Opening the windows was recommended, but it was not a good option as it didn't help much, it allowed flying bugs into the room, and the street noise was very loud at night (restaurant/bar below). Seemed odd they couldn't enable it for use on two of the nights.

Great location and close to restaurants, attractions and the train station. The rooms were very clean and staff were helpful. The breakfast was amazing with a great selection of cold/hot food, fruit and pastries. Best breakfasts on the whole trip.

The hotel was difficult to find as there is only a small name plaque/sign on the wall outside and the entrance door actually doesn't look like the picture. The picture on the website is taken inside the building. We were getting quite frustrated with the GPS until I looked up and actually saw the sign and that we were standing right in front of the main door.

We went back and forth on whether to stay in an “American style” hotel with all the normal comforts of a new hotel. We decided to go with Residenza because it was modern and clean in the rooms but you could tell the structure was from hundreds of years ago. It did not disappoint. The location was fantastic as well to all of the sites you want to see, but also just a few minutes walk from the train station which we used to get in and out of the city.

It didn’t bother us at all, but if you are elderly or have any type of ability limitation, it may not be for you due to the steps needed to get up and down… for is it was part of the charm, but could see how it would be an issue for others