The location of the property is 3 min walk from the milano central train station and to the local metro station which means its easy to go onto day trips outside and in milan The room size was decent There are near by restaurants and a Arabic Yemeni restaurant near by. Staff are nice. The toilet is spacious and room service is good. Lots of places were you can hang your stuff

No grocery stores around

It is in a great location, very close to the Central station (Metro). The reception is great and friendly. Everything is comfortable in the room. The internet is very fast. I recommend it to everyone.

During my stay, the facade was being renovated. But it didn't spoil the impression.

The room was spotless, nicely decorated, provided everything in toiletries and tea/coffee dyi staff. Bedsheets and towels were replaced in daily basis. The hotel is in a convenient location - 3 minutes walking distance from milano centrale, metro, tram stations for an easy access to the city center. 24 hours reception, friendly and helpful staff, with good English communication skills. Overall great value for money!!Highly recommended, especially to solo travellers and/or to those who plan to base their accomodation in Milan for daily visits to other nearby places like Como lake, Switzerland etc.

The hotel is located just 5 minutes away from the central station which was very convenient. Room was really specious, clean and comfortable for a family with one 5 year old kid. Bathroom was clean and well equipped. Our special gratitude and thanks to russian speaking hotel attendant Katia as she was very friendly and carefull about our comfortable stay not only in the hotel but in the city in general.

Good location, just a few minutes' walk from Central Station which was convenient when arriving from the airport and for getting about during the stay. Staff were helpful and friendly. Room was absolutely fine with a comfortable bed and a good sized shower, and was cleaned daily which was nice (though not really required!) Having breakfast included was good as it just ensured you had something decent to start the day. Fare was quite simple (small cereal selection, continental breakfast) so not ideal if you want a fully cooked breakfast although there were some cooked breakfasts available for a fee. Tried the restaurant one night and whilst the pizza was good and reasonably priced, the choice wasn't the best. Useful in a pinch or if you're feeling lazy though! Despite being close to the main station the street outside was very quiet and the rooms seemed well soundproofed against corridor noise / noise from adjoining rooms. Appreciated having a safe in the room.

Nothing major! Property provides largely what you'd expect from a major chain. You pay a little extra for the peace of mind of knowing that you'll get a decent standard. A little more range on breakfast / dinner menu would be good but that's nit-picking given most people aren't going to travel to Milan then only use the hotel's dining facilities!

Nice and clean hotel with very very kind and professional staff. Good location, so close to Milan Railway Central station (Milano Centrale), Urban Metro, tramway and airport shuttle bus stations, only in 2-3 min. walking. Receptionists were very professional and welcoming, specially receptionist Mateo who was so friendly, kind and helpful. He helped to choose a comfortable room at check-in, also gave me very good advices for visiting sightseeing places and using public transport. Grazie mille Mateo!

Nothing major. Breakfast was good but could be better with a little more range on its items.

Being upgraded to a bigger room. Facilities in the room/bathroom even if i didn't use some of them. It was in the perfect location as I needed to be within walking distance of the station but also walking distance to my follow on destination.

the QR code on the TV for access to the room service menu didn't work. I reported this to reception and asked if there was another way I could receive the menu and although staff were helpful, saying I could call room service later to receive the menu this didn't meet my needs. I had to go out to the local shop instead.

Hotel has a very good location near the Milano Centrale. Staff is very friendly and welcoming. Rooms are quiet are well organised. Breakfast with a lot of choice and quality food. Always enjoy coming here for my stays in Milano !

No hot water in the morning to take the shower... I mean, it was icy water. Calling the reception I have been told that it is a problem coming from the street... and they has no clue when it would be fixed. This kind of unpleasant situation shall be avoided as much as possible, espcially if it is something which was planned in advance. (I was wondering how come Best Western doesn't have a back up plan for hot water ?).

Very comfortable and clean room with fully equipped en-suite bathroom. Excellent central location within 5 minutes walking from Centrale Station. Excellent quality and wide-ranging options for the breakfast located within comfortable and amenable ground floor location with courteous and attentive staff.

The bare walls could do with some decoration, perhaps a picture or photograph of Milan to give a sense of place. The chair in the room although not uncomfortable could have been a little more decorative to give the room just a little more color and character.

The room was small but comfortable and well equipped, and we were very pleased to find a kettle and teabags. The check-in staff were very friendly and helpful, and spoke excellent English. It was only a short walk from Milan central station, so perfect for an overnight stop. There was a good choice of breakfast items.

The room was a bit warm and stuffy. It seemed a bit expensive for what it was. The bar was closed when we went down to get a drink at 9pm as no one else was in there, but the staff did offer to open it for us and recommended other places to go.