The room was clean The location close to train station and metro. Many places to eat around The personal at the reception and most of those at breakfast

one of the waiter at the breakfast was rude and clearly unhappy. The room is small and many customers arrived at the same time. People wants to eat but the waiter was very rude and clearly unhappy. At a certain point he stopped everyone and said in Italian: "attention everyone ! when you finish your breakfast you need to leave immediately!" This guy managed to ruin our morning. The rest of the staff was very nice.

The hotel was very comfortable and welcoming. The family room offered us plenty of space—wonderful for managing jet lagged kids and having separate beds for everyone. The breakfast was amazing—lots of variety of pastries and savory options, helpful staff, delicious food. The location was very close to the train station which made it easy for us to base out of, and lots of restaurants and cafes nearby.

The location is a little grungy and rough around the edges. We never felt unsafe but we’re very aware of the scrappiness of the neighborhood as we came and went. But we never had any issues and I think it will be fine for anyone used to a city, but there are certainly other parts of the city that are quieter and a little more inviting. But for getting the train out of town, it’s incredibly convenient and comfortable for families.

The room was very spacious, clean and the decor was suitable. The staff were always cheerful, friendly and helpful plus the concierge is 24/7. The hotel exceeded my expectations eventhough the location isn't the best (due to the people, homeless intoxicated and thieves).

Although the location is central and next to the main station the location is dodgy and can be dangerous however there is a Police presence I didn't feel safe. A lot of people loiter at the station and watch you carefully preparing to steal your belongings. We ensured we got back to the hotel before dark. It's a shame because the hotel is great.

Very nice staff, including the waitress that helped with serving breakfast. The room was clean and the bed and pillows extremely comfortable - the best pillows eveeer! Breakfast has everything you could need for the morning, it was excellent Great location - easy to get everywhere

What I would have expected was more attention to detail - especially because it is a 4 star hotel. The wall and the furniture had been damages by previous (and I would say, uncivilized) tourists but I thought they would have been fixed.

The hotel staff were incredibly friendly and professional, and the breakfast was enjoyable. Overall, it was a wonderful stay, and we were very pleased with the experience.

The only issue we had was that the walls were quite thin, so we could hear noise from the neighboring rooms clearly, which was a bit bothersome.

Excellent place the best in naples very accessible to Garibaldi station excellent room facilities nice aircon clean toilet and modern facility breakfast great too Special thanks to the receptionist Luis😎 and Sapna💖for helping us book early morning taxi to the airport

No complaints..all good even excellent

The rooms were clinically clean. The staff were always approachable and friendly. The hotel is extremely convenient to the train station which was important for me. I have my complaints, but they’re for management not the staff.

Not sure why it gets 4 stars, because the lift is slow and the stairway, while wide and bright still seems jaded. The breakfast seemed a little understaffed and the selection was fairly narrow.

Clean, well air-conditioned and nice looking hotel as well as the rooms. I really liked the grand entrance and lobby. Luggage storage is possible and easy. The breakfast was good and the best part was that they make you a cappucino with an actual espressomachine, so it was very tasty. The location is perfect, Garibaldi station is right around the corner as well as metro stop and Porta Nolana station. Two small food markets are also close. Also a close by lively street is full of different shops and cafees

Everything was great but the showet drain flooded a little! It didn't bother that much though.

The staff was very helpful and the location is perfect. Around 3 minutes walk to the metro station and 5 mins to centrale napoli station.

They didn't have a balance to weigh our luggage. There was no view at all from our room. It's somehow an old hotel but this is not a big deal. All was good otherwise.

Hotel was excellent, area is a bit dodgy, but then it is good value for money.

The surrounding area is dodgy, got pickpocketed, but probably easy to avoid if you have your wits about you. Plus side - there are resturants and the train station a stones throw from the hotel